Fresh Jobs at PG Group

Main job purpose

• To provide first tier customer engagement (phone or desk) at a PG Glass site by providing professional support and advice, offering VAPS, converting sales opportunities and following standard business processes, procedures and standards toward solving customer glass problems with real care, with attention to detail and positive Brand experience.

Main Objective

• Provide a great customer experience, achieving NPS targets, through friendly, professional and efficient servicing of every customers glass related problem.
• Provide accurate advice and feedback to customers toward converting every sales opportunity while adhering to system and process standards.
• Ensure that the best administrative practices are always adhered to when conducting administration and sales execution in order to ensure accurate excess payment advices, accurate stock and consumable procurement and control, clear scheduling and communication toward a low effort customer experience.
• Utilise the business systems and processes according to standard requirements to maximise resource productivity, conversion measures, customer engagement, sales measures, NPS measures toward ensuring the Fitment Centre is running to full capacity and customers' expectations are managed .
• Actively pursue personal and professional development and excellence by keeping abreast of training & development interventions and requirements, and business process related knowledge and skills, enabling high skill and capability levels, engagement and progression.
• Ensure professional conduct that is at all times aligned to PG Values and that adhere and comply to any reasonable work related requests from PG Glass management/leadership in pursuit of a premium, trusted and respected brand.

Critical job requirements

Qualification(s)        

• Grade 12       

Knowledge 

• Computer Literacy
• Excellent Telephonic Skills
• Excellent Interpersonal Skills
• Excellent Customer Servic 

Skills 

• Microsoft Office (especially Outlook and Excel)
• Identify and solve problems
• Interpersonal communication skills - handling and interacting with customers, staff, colleagues, franchisees and suppliers
• Analyse and institute improved methods in providing an efficient service to customers
• Telephonic skills
• English literate (speak, read and write with confidence)
• Sales  / offering of product

Experience              

• 2 years working experience with a strong focus on customer service                      

go to method of application »

• To provide a professional glazing service on customer’s premises by handling all types of glass and other glazing materials, cutting and rimming of glass and securing of glass and other glazing materials in windows.

KEY RESPONSIBILITIES:
Customer Service:

• Ensure the highest level of quality customer service to external and internal clients through quality workmanship, on time deliveries are done and correct orders are completed and delivered.
• Ensure that you are always polite, friendly and helpful to customers and staff.
• Develop the habit of excellence to ensure the delivery of superior customer service.
• Always wear clean, presentable current corporate wear.

Load & Glazing:

• Load according to work orders, accurate sizes, glass and quantity.
• Make sure that there are documents for all glass loaded and that the load is correct.
• Ensure that the glass is clean and presentable, not damaged, correctly packed and tied to the vehicle.
• Accurately measure up jobs for glazing and aluminum jobs – handling intricate silicone, etc.
• Run putty, cut back the putty.
• Assist with the cutting of glass to size at the Fitment Centre and on site when necessary.
• Erecting of scaffold and scaffold board and trestles up to and including the first floor.
• Responsible for the safety of the Glazing Team on site.
• Assist with tidying up when the job is complete and clean up all broken glass..
• Assist with the loading and off loading of goods.
• Ensure quality of workmanship, company’s equipment and tools.
• Assist Fitment Centre Management with reasonable tasks as and when required.

Delivery:

• Follow schedule and meet lead times.
• Notify scheduler and customer of any delays.
• Offload glass onto swept area.
• Off load the full order.
• Pack the order neatly and carefully.
• Get PODs (Proof of delivery) signed by the customer.
• Collect any monies due on COD (Cash on Delivery) orders as well as excess monies.
• Hand documents and money to office on return.                                                                                                                                 

Reporting:

• Report back on a daily basis.
• Report all customer problems and or complaints to the Fitment Centre Manager.
• Report all breakages.
• Report any accident to Fitment Centre Manager immediately.
• Report any vehicle problems.
• Responsibility to report on any fraud to KPMG

Assist:

• Be willing an available to assist the Fitment Centre whenever needed or requested 

Housekeeping:

• Be presentable and maintain the PG Glass image.
• Take good care of equipment / tools as per the weekly checklist. 

Safety:

• Adhere to all safety standards and procedures in that must conform with company regulations and traffic laws. 

Driving:

• Ensure that you have a valid driver’s license.
• Ensure that the vehicle is always licensed.
• No vehicle abuse inter alia: fuel, speeding and personal use. 

KPI 

• Driver's license
• Mobile phone
• Mobility/ability to travel to work at FC in region
• Comply to medical requirements annually (inherent requirements)
• Ability to read and write
• Safety 1
• Glass handling
• Loading
• Cutting & Snapping
• Customer Care
• Measuring
• New Glazing
• Repair Glazing
• Basic Glazing regulations
• SMARTGLASS
• Shop front repairs
• Settling Block
• Aluminum Glazing
• Mirrors
• Safety 2
• One man on site cutting
• Shower door
• Patio door
• Advanced Building regulations
• Balustrades
• Flush Glazing
• Skylights
• Stack away door installation
• Alum Fabrication

go to method of application »

• To ensure that the highest level of PG Glass Fitment Centre standards are maintained when fitting of automotive glass is done. These standards include the standards laid down for the Level 1 Service Technician, Level 2 One Man Service Technician, Level 3 AutoGlass Service Technician and Level 4 Advanced AutoGlass Service Technician.

Key Responsibilities:

Customer Service:

• Ensure the highest level of quality customer service to external and internal clients through quality workmanship, on time deliveries
• are done and correct orders are completed and delivered.
• Ensure that you are always polite, friendly and helpful to customers and staff.
• Develop the habit of excellence to ensure the delivery of superior customer service.
• Always wear clean presentable current corporate wear.

Level 1 Service Technician:

• Does the easier polyurethane one man work normally assisted.
• Performs one man fit on door and fixed glass.
• Has limited exposure to customers.
• The productivity standard is >260 points or approximately 4 job per day/ 70 Jobs a month.
• The assessment standard is a minimum of 80%.
• Completes all administration to the required standard
• During a six month period of time, the ratio of comebacks a maximum of three.

Level 2 One Man Service Technician:

• The service technician takes full responsibility for the jobs allocated.
• Interacts with and has exposure to customers
• Mostly does bonded work.
• Handles payment when required.
• Performs one man fitting on all normal vehicles e.g. Toyota Corolla. (If in the branch can be helped to lay the glass but essentially is
• fully responsible for the work he does,)
• The productivity standard is >300 points or approximately 5 jobs per day / 100 jobs a month.
• The assessment standard is >85%
• Completes all administration to the required standard
• During a six month period of time, the ratio of comebacks a maximum of three

Level 3 Auto Glass Service Technician:

• The service technician takes full responsibility for the jobs allocated.
• Is qualified to fit more difficult vehicles e.g. Audi A6.
• Interacts with customers on a higher level, can deal with complaints and difficult customers
• Handles payment
• Performs one man fitting on normal and advanced vehicles. (If in the branch can be helped to lay the glass but essentially is fully responsible for the work he does,)
• The productivity standard is >350 points or an average of 6 45 minute jobs per day for mobile fitters and 8 45 minute jobs for inside technicians
• The assessment standard is >90%
• Completes all administration to the required standard
• During a six month period of time, the ratio of comebacks a maximum of three.

Level 4 Advanced Auto Glass Service Technician:

• The service technician takes full responsibility for the jobs allocated to him
• Performs one man fitting on more difficult vehicles e.g. S Class Mercedes
• Assists with the development and technical support of the service technicians and technicians in the Fitment Centre
• Interacts with customers and represents the company
• Handles payment
• Performs one man fitting.
• The productivity standard is >400 points or approximately 6-8 job per day / 125 jobs a month
• The assessment standard is >95%
• Completes all administration to the required standard
• During a six month period of time, the ratio of comebacks a maximum of three.
• When performing work inside a Fitment Centre, there may be a requirement to take some responsibility and supervision of the floor of store or both depending on the size of the Fitment Centre.
• Performs basic duties of the Service Centre Consultant when needed.

Loading:

• Load according to works orders, precise size, correct glass, precise quantity.
• Make sure that there are documents for all glass products loaded and that the load is correct
• Ensure that the glass is clean and presentable, not damaged, correctly packed and tied to the vehicle.

Delivery:

• Follow schedule and meet lead times.
• Notify scheduler and customer of any delays.
• Offload glass onto swept area.
• Off load the full order.
• Pack the order neatly and carefully.
• Get PODs (Proof of delivery) signed by the customer.
• Collect any monies due on COD (Cash on Delivery) orders.
• Hand documents and money to office on return.

Reporting:

• Report back on a daily basis.
• Report all customer problems and or complaints to the Fitment Centre Manager/Senior CSC.
• Report all breakages/ damages to glass.
• Report any accident to Fitment Centre Manager/Senior CSC immediately.
• Report any vehicle problems and do standard weekly checklists on vehicle maintenance.
• Responsibility to report on any fraud to KPMG

Assist:

• Be willing an available to assist the Fitment Centre whenever needed or requested.

Housekeeping:

• Be presentable and maintain the PG Glass image.
• Take good care of equipment / tools as per the weekly checklist.

Safety:

• Adhere to all safety standards and procedures in that must conform to company regulations and traffic laws.

Driving:

• Ensure that you have a valid driver’s license.
• Ensure that the vehicle is always licensed.
• No vehicle abuse inter alia: fuel, speeding and personal use.

Educational Background:

• The minimum education requirement is a Grade 12.

Experience:

• At least 1-3 years’ experience for the Level 2-4 Advance Auto Glass Service Technician
• Technical expertise and product knowledge

Skills:

• Excellent Communication
• Excellent interpersonal skills – effective in handling and interacting with customers.
• Strong focus on customer service

Attributes:

• Self motivating and independent starter
• High energy to work in a fast pace environment
• Ability to work under pressure
• Complete today’s work today
• Drivers License
• Motor Vehicle
• Mobile Phone
• Ability to travel to work at any FC in region

go to method of application »

Main job purpose

• To effective support  the maintenance of existing product and introduction of new product by executing the CAD drawing function based on customer requirements and needs and to generate drawings and specifications through the evaluation of CAD drawings, 3D scanning and physical samples for internal customers. 

Main Objective

• To support the introduction and maintenance of new products by assessing and evaluating incoming new parts for introduction to the business ensuring accurate and timeous completion of CEF and NSA documents.
• To support and participate in the feasibility review of the introduction of new products in conjunction with the affected site to support decision making.
• To be responsible for CAD drawings, check the accuracy thereof, obtain necessary approval and release the components, part art works and trademarks within defined timeframes and required format to support the business.
• To issue the necessary components drawings to the purchasing department to enable sourcing of components to support production.
• To issue the approved component drawings to site receiving for incoming inspection
• To be responsible for compiling, verifying and updating product specification for parts and components to ensure the availability of specification for production when needed.
• To be responsible for controlling the receipt, movement and storage of samples in a manner that preserves their identity and integrity over time as well as proper handling and storage of sample inline with company standards.
• To be responsible for apply site with master part/ component sample for storage retention inline with company standards and requirements.
• Provide support services by scanning parts for part approval, component CAD creations and relevant requirements to supply the necessary reports and information for decisions making.
• To assist with continuous improvement and adhoc projects in order to drive continuous improvement and project support within product engineering.
• To ensure effective communication of relevant information to all stakeholders to support effective decision making for the business 

Critical job requirements

Qualification(s)

• Grade 12
• National Technical Certificate (Technical Matric) with Draughtsmanship as a subject

 Knowledge

• Good understanding of Technical and Quality requirements
• Computer literacy (MS Office packages at a basic operational level).

 Skills

• Admin skills
• Communication skills (verbal and written)

 Experience

• 3 years overall experience
• 3 Years practical drawing experience and advanced Auto CAD 2D and 3D or Adobe Illustrator.
• 1year hands-on use of 3D AutoCAD specifically relating to automotive glass

go to method of application »

Main Job Purpose

• To manage the front desk of a Fitment Centre by providing professional operational support and general business consultation to all customers and staff, whilst ensuring compliance with corporate identity, operating standards, and business processes and procedures. To ensure that all internal sales are processed and that the correct money is collected.

Main Objectives

• Manage and follow up on all counter sales (face-to-face and telephonic) by giving relevant advice to customers in the most professional manner to ensure all sales are closed, budgets and Nett Promoter Scores (NPS) targets are achieved, contributing to the growth of the business.
• Handle the processing of claims accurately and quickly by liaising with the customer on the correct excess amount and collect payment to ensure that daily key performance indicators are achieved and to avoid any financial losses to the business.
• Ensure that the best administrative practices are always adhered to when conducting administration in order to ensure stock control and ordering processes are followed, giving customers the ultimate low-effort experience.
• Utilise the scheduling system in the Service Centre to maximise the productivity of Fitters, ensuring targeted jobs per fit per day are achieved, the Fitment Centre runs at full capacity, and customer expectations are managed.
• Accurately order stock according to work schedules, following the buy-out procedures to avoid delays in rendering services to customers and maintain the highest possible standard.
• Adhere and comply with any other reasonable work requests from PG Glass Management.

Critical Job Requirements
 
Qualification(s)

• Matric

Knowledge

• Computer Literacy
• Excellent Telephonic Skills
• Excellent Interpersonal Skills
• Excellent Customer Service

Skills

• Microsoft Office (especially Outlook and Excel)
• Identify and solve problems
• Interpersonal communication (handling and interacting with customers, staff, colleagues, franchisees, and suppliers)
• Analyse and improve service delivery methods
• Strong telephonic communication

go to method of application »

• To ensure that the highest level of PG Glass Fitment Centre standards are maintained when fitting of automotive glass is done. These standards include the standards laid down for the Level 1 Service Technician, Level 2 One Man Service Technician, Level 3 AutoGlass Service Technician and Level 4 Advanced AutoGlass Service Technician.

KEY RESPONSIBILITIES:

Customer Service:

• Ensure the highest level of quality customer service to external and internal clients through quality workmanship, on time deliveries are done and correct orders are completed and delivered.
• Ensure that you are always polite, friendly and helpful to customers and staff.
• Develop the habit of excellence to ensure the delivery of superior customer service.
• Always wear clean presentable current corporate wear.

Level 1 Service Technician:

• Does the easier polyurethane one man work normally assisted.
• Performs one man fit on door and fixed glass.
• Has limited exposure to customers.
• The productivity standard is >260 points or approximately 4 job per day/ 70 Jobs a month.
• The assessment standard is a minimum of 80%.
• Completes all administration to the required standard
• During a six month period of time, the ratio of comebacks a maximum of three.

Level 2 One Man Service Technician:

• The service technician takes full responsibility for the jobs allocated.
• Interacts with and has exposure to customers
• Mostly does bonded work.
• Handles payment when required.
• Performs one man fitting on all normal vehicles e.g. Toyota Corolla. (If in the branch can be helped to lay the glass but essentially is fully responsible for the work he does,)
• The productivity standard is >300 points or approximately 5 jobs per day / 100 jobs a month.
• The assessment standard is >85%
• Completes all administration to the required standard
• During a six month period of time, the ratio of comebacks a maximum of three.

Level 3 Auto Glass Service Technician:

• The service technician takes full responsibility for the jobs allocated.
• Is qualified to fit more difficult vehicles e.g. Audi A6.
• Interacts with customers on a higher level, can deal with complaints and difficult customers
• Handles payment
• Performs one man fitting on normal and advanced vehicles. (If in the branch can be helped to lay the glass but essentially is fully responsible for the work he does,)
• The productivity standard is >350 points or an average of 6  45 minute jobs per day for mobile fitters and 8  45 minute jobs for inside technicians
• The assessment standard is >90%
• Completes all administration to the required standard
• During a six month period of time, the ratio of comebacks a maximum of three.

Level 4 Advanced Auto Glass Service Technicians:

• The service technician takes full responsibility for the jobs allocated to him
• Performs one man fitting on more difficult vehicles e.g. S Class Mercedes 
• Assists with the development and technical support of the service technicians and technicians in the Fitment Centre
• Interacts with customers and represents the company
• Handles payment
• Performs one man fitting.
• The productivity standard is >400 points or approximately 6-8 job per day / 125 jobs a month
• The assessment standard is >95%
• Completes all administration to the required standard
• During a six month period of time, the ratio of comebacks a maximum of three.
• When performing work inside a Fitment Centre, there may be a requirement to take some responsibility and supervision of the floor of store or both depending on the size of the Fitment Centre.  
• Performs basic duties of the Service Centre Consultant when needed.

Loading:

• Load according to works orders, precise size, correct glass, precise quantity.
• Make sure that there are documents for all glass products loaded and that the load is correct
• Ensure that the glass is clean and presentable, not damaged, correctly packed and tied to the vehicle.

Delivery:

• Follow schedule and meet lead times.
• Notify scheduler and customer of any delays.
• Offload glass onto swept area.
• Off load the full order.
• Pack the order neatly and carefully.
• Get PODs (Proof of delivery) signed by the customer.
• Collect any monies due on COD (Cash on Delivery) orders.
• Hand documents and money to office on return. 

Reporting:

• Report back on a daily basis.
• Report all customer problems and or complaints to the Fitment Centre Manager/Senior CSC.
• Report all breakages/ damages to glass.
• Report any accident to Fitment Centre Manager/Senior CSC immediately.
• Report any vehicle problems and do standard weekly checklists on vehicle maintenance.
• Responsibility to report on any fraud to KPMG

Assist:

• Be willing an available to assist the Fitment Centre whenever needed or requested.

Housekeeping:

• Be presentable and maintain the PG Glass image.
• Take good care of equipment / tools as per the weekly checklist.

Safety:

• Adhere to all safety standards and procedures in that must conform to company regulations and traffic laws.

Driving:

• Ensure that you have a valid driver’s license (must).
• Ensure that the vehicle is always licensed.
• No vehicle abuse inter alia: fuel, speeding and personal use.

EDUCATIONAL BACKGROUND:

• The minimum education requirement is a Grade 12.

go to method of application »

Main job purpose

• Plan and coordinate all deliveries of glass products to customers in the region as well as planning and coordinating of replenishment of stock, ensuring the full utilization of return loads by liaising with relevant customers and the central logistics team. Offload and coordinate stock movement for goods received from import containers and rail deliveries as required in a safe manner, adhering to documented process.

Main Objective

• Determine and manage stocking requirements by analyzing sales trends per product and generate orders for replenishment of glass from Springs as per requirement.
• Minimise breakages through proper delivery control documents and correct packaging and storage methods
• Identify and recommend opportunities for system and operational improvements for stock management.
• Ensure on Time and Full delivery hit rate of 95% to customers.
• Manage and control any customer returns, ensure that customer complaints are properly logged and defective material is returned under controlled conditions to PFG Springs.
• Assess new customers' premises to establish if they are suitable for 30 ton deliveries and advise customers on safe off - loading procedures.
• Control all documentation and SAP system records for stocks and deliveries to ensure system integrity which in turn allows accurate stock replenishment and planning decisions leading to cost efficient supply to this hub.
• Plan and coordinate all locals and import deliveries to ensure efficient and timeous delivery of stock with cost effective utilization of return loads to Springs.
• Meet legal and safety requirements by ensuring the maintenance of overhead cranes and delivery vehicles and attachments, trailers and equipment, ladders and tools used for loading and unpacking of containers and de-crating of same.
• Motivate and manage the work's team performance in line with company and departmental objectives.
• Oversee the development of skills and maintain sound employee relationships.
• Control and ensure working practices and good housekeeping within the warehouse are continually practiced and updated through scheduling and providing routine and regular training (multi-disciplinary) and Audits.
• Maintain all necessary training, legislative records and ISO/SHERQ procedures and records.

Critical job requirements

• Grade 12
• Diploma in Operations Management/Logistics Management
• 3 years experience in dealing with customer demands in a distribution environment
• 3 years supervisory experience managing OSH Act requirements
• 5 years experience in stock management in a ERP system (pref SAP)
• 2 years supervisory experience in a B2B logistics or warehouse environment

Knowledge

• OHS Act knowledge for warehousing and distribution environment
• Working knowledge of SAP R3
• In depth knowledge of best practice glass handling and storage principles
• Practical knowledge of warehousing best practices and Kanban principles

Skills

• Business Acumen
• Attention to detail and accuracy
• Problem Solving Skills        
• Deadline orientated
• Report Writing Skills
• Customer focused approach
• Manage and balance the workload of employees, taking into account incoming and outgoing flow of glass products.
• Knowledge and the ability to manage procedures to comply to ISO 9000 and OHS Act requirements
• Knowledge and ability to efficiently schedule delivery vehicles for distribution of glass products to satisfy customer requirements

go to method of application »

Main job purpose

• Coordinate enquiries and processing orders by liaising between customers and suppliers in order to provide the best possible service in supplying automotive glass and related products to the customers.

Main Objective

• To be responsible for providing timeous and accurate feedback to the customer on all buyouts enquiries, in line with agreed ARG standards, customer requirements and specifications.
• To be responsible for administering the buyout order so as to ensure on time delivery to the customer and to secure future customer sales for ARG.
• To maintain effective working relationships with all key stakeholders to ensure excellent customer service delivery in order to establish ARG as a preferred supplier within the automotive industry.  
• To provide the Product Development Department with order trends to assist with making key business decisions around purchasing products externally or manufacturing product internally.  
• To ensure that supplier invoices are paid thereby ensuring that ARG remains in good standing with the suppliers to facilitate the immediate action of future orders placed. 
• To ensure effective communication of relevant information to all stakeholders to support effective decision making for the business.

Critical job requirements

• Grade 12
• 2 years experience in purchasing

Skills

• Good interpersonal skills  
• Customer relationship skills
• Communication skills (written and verbal)        
• Computer literacy (Basic MS Word, Excel and email)
• Time management skills   
• Telephone etiquette
• Listening skills       
• Good administrative skills
• Problem solving     
• Deadline orientated
• Work well under pressure

go to method of application »

Main job purpose

• To take overall accountability for selecting and negotiating with approved vendors and placing purchase orders in response to product, materials, supply requirements, stock movement and control thereof as established by various departments within the organisation at optimal costs to meet business and customer requirements to efficiently and timeously support production and overall purchasing strategy .

Main Objective

• To support internal clients by adding value to bottom line (including cost and quality) through strategic sourcing, procurement and supplying direct materials on an ongoing basis to support production in order for to meet their deadlines in line with set targets and customer expectations.
• To select and negotiate with approved vendors and placing purchase orders in response to supply requirements to drive cost efficiency.
• To implement buying strategies by working with cross-functional teams to develop sourcing and vendor management strategy in order to improve quality and cost efficiency.
• To assess and report on the specific category and contract spend, by conducting regular total cost analyses to track performance results in a continuous cycle to support the business in driving decision making around cost-reduction opportunities.  
• To assist in developing, reviewing and implementing purchasing and contract management policies and procedures in line with business requirements.
• To regularly liaise with suppliers, secures and review bids with supervisor / manager before placing orders in line with quality, price, shelf life and profitability objectives. 
• To ensure effective communication of relevant information to all stakeholders to support decision making for the business.
• To regularly review IBP system (customer releases) for future planned production and manage the availability of stock for future production requirements to minimise unforeseen problems.
• To co-ordinate and verify the procurement and invoicing process to ensure that suppliers and contractors are paid correctly and timeously.
• To liaise and build effective working relationships with key stakeholders including suppliers and contractors in order to improve services, quality and cost efficiency.
• To manage the off-site warehouse by directing activities and monitoring performance to ensure efficient service delivery to manufacturing sites.

Critical job requirements

Qualification(s)

• Grade 12
• National Diploma in Logistics Management or equivalent

Knowledge

• INCO Terms
• Warehousing and Storage (receipts and FIFO standards)
• Transportation regulations and procedures
• SAP system
• Knowledge of sourcing new suppliers and products
• Knowledge of market research and trend analysis
• Costing and estimating acumen

Experience

• 7 years experience in Specialist Buyer / Senior Buyer / Import Specialist Buyer role
• 5 years in a manufacturing environment in procurement role