Ward Secretary & Stock Controller at Nurture Health

Key Responsibilities

Ward Secretary Duties

• Greet, assist, and accompany patients and visitors within the facility when needed
• Admit patients and create accurate electronic records
• Maintain and update patient files and medical charts
• Answer phone calls and pages professionally and efficiently
• Assist patients with completing forms and scheduling appointments
• Record diagnoses and treatments on insurance and medical forms
• Process patient discharge documentation
• Prepare and provide medical files and charts for staff
• Assist with billing and medical coding
• Schedule staff meetings and perform general office duties (copying, filing, etc.)

 Stock Control Duties

• Pick, pack, label, and check medication and consumables
• Monitor and report on stock levels; address out-of-stock issues promptly
• Conduct weekly cycle counts and quarterly full stock takes
• Ensure accurate billing using correct NAPPI codes
• Stay updated on medical aid requirements and claims processes
• Work closely with nursing, case management, and pharmacy teams
• Maintain compliant and organised stock storage areas

 Minimum Requirements

• Grade 12 (Matric)
• Qualification or proof of active study in Office Administration or Pharmacy Assistance
• Previous experience in a healthcare or medical practice environment (advantageous)
• Computer literate with solid Excel skills (SUM, AVERAGE, MIN, MAX, data sorting)
• Familiarity with healthcare systems and patient data management
• Excellent communication, organisation, and interpersonal skills
• High attention to detail and numerical accuracy
• Ability to multitask and thrive in a clinical environment