Warranty Clerk (Hyundai The Glen) at Hyundai Automotive South Africa

Job Description

The Warranty Clerk will be responsible for adhering to Company and Hyundai Automotive SA's policies in ensuring the correct, timeous submission of claims whilst creating customer confidence in the brand by ensuring professional services at all times.

Specific Role Responsibilities

Validate all vehicle data on documentation before input .

•  Review job cards before costing for car shop, paint and panel
• Ensure correct damage codes on all claims
• Attend to and expediently finalise all claim queries
• Ensure parts claim store is secure at all times
• Ensure parts claim store is clean and tidy
• Ensure all warranty parts are correctly tagged
• Ensure all prescribed parts are sent to the supplier within specified times

Process all paint shop claims

• Liaise closely with HASA warranty claims department to ensure continuity in claim processing
• Ensure ordered warranty parts are placed on back order listing
• Ensure continued follow-up with outstanding warranty back order parts and customers
• Ensure customers return for back-order warranty repairs
• Check vehicle history and any previous warranty work
• Ensure the vehicle is within the warranty parameter period
• Ensure correct mileage recorded on the job card
• Ensure all vehicles have been inspected and diagnosed by the Workshop

Ensure warranty part availability

• Ensure correct part and part number is recorded on the warranty claim form
• Ensure required authorisation is obtained before commencing with the repairs - DP or Service Manager to authorise while waiting for final HASA authorisation
• Ensure that the warranty policy is adhered to at all times
• Reconciliation of all warranty job cards, invoices and warranty claim forms to a warranty register
• Ensure all warranty claim forms and invoices are submitted to HASA within 7 (seven) days of completion of repair
• Follow up with HASA that invoices have been received
• Ensure that job cards are costed and invoiced immediately the repairs are completed
• Failed parts to be destroyed as per the conditions laid out in the warranty policy and procedures, unless otherwise instructed by HASAWhen requested, parts required for inspection are to be sent to HASA
• Ensure that all warranty job cards and invoices are signed by the customer
• Warranty filing is to be maintained by chassis number
• Manual report of warranty parts over 30 days to be kept for incentive purposes
• Reasonable requests by Management outside your job description will be performed from time to time

Qualifications and Experience

• Matric
• Over 2 years exp in same or similar role

Skills and Personal Attributes

Attention to detail

• Previous experience in same role
• Good Communication skills