Vacancies at Hyundai Automotive South Africa

Job Description

The Warranty Clerk will be responsible for adhering to Company and Hyundai Automotive SA's policies in ensuring the correct, timeous submission of claims whilst creating customer confidence in the brand by ensuring professional services at all times.

Specific Role Responsibilities

Validate all vehicle data on documentation before input .

•  Review job cards before costing for car shop, paint and panel
• Ensure correct damage codes on all claims
• Attend to and expediently finalise all claim queries
• Ensure parts claim store is secure at all times
• Ensure parts claim store is clean and tidy
• Ensure all warranty parts are correctly tagged
• Ensure all prescribed parts are sent to the supplier within specified times

Process all paint shop claims

• Liaise closely with HASA warranty claims department to ensure continuity in claim processing
• Ensure ordered warranty parts are placed on back order listing
• Ensure continued follow-up with outstanding warranty back order parts and customers
• Ensure customers return for back-order warranty repairs
• Check vehicle history and any previous warranty work
• Ensure the vehicle is within the warranty parameter period
• Ensure correct mileage recorded on the job card
• Ensure all vehicles have been inspected and diagnosed by the Workshop

Ensure warranty part availability

• Ensure correct part and part number is recorded on the warranty claim form
• Ensure required authorisation is obtained before commencing with the repairs - DP or Service Manager to authorise while waiting for final HASA authorisation
• Ensure that the warranty policy is adhered to at all times
• Reconciliation of all warranty job cards, invoices and warranty claim forms to a warranty register
• Ensure all warranty claim forms and invoices are submitted to HASA within 7 (seven) days of completion of repair
• Follow up with HASA that invoices have been received
• Ensure that job cards are costed and invoiced immediately the repairs are completed
• Failed parts to be destroyed as per the conditions laid out in the warranty policy and procedures, unless otherwise instructed by HASAWhen requested, parts required for inspection are to be sent to HASA
• Ensure that all warranty job cards and invoices are signed by the customer
• Warranty filing is to be maintained by chassis number
• Manual report of warranty parts over 30 days to be kept for incentive purposes
• Reasonable requests by Management outside your job description will be performed from time to time

Qualifications and Experience

• Matric
• Over 2 years exp in same or similar role

Skills and Personal Attributes

Attention to detail

• Previous experience in same role
• Good Communication skills

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Job Description

MAIN PURPOSE OF JOB

• To ensure service and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction.
• To ensure efficient use of materials, equipment and labour resources.
• To control and supervise staff in the use of equipment and tools to effect repair and diagnosis of vehicle faults and service to vehicles.

Specific Role Responsibilities

RELATIONSHIPS AND PERSONAL ACTIVITIES

• Directly responsible to:-Service Manager

Responsible for:-

• Customer Satisfaction, Workshop Technicians/Diagnosticians, Mechanics, Apprentices, Quality Controller/Tester, Workshop Cleaner, Diagnostic and Repair Equipment, Tools, Gauges and Measuring Equipment.
• Relationships with:-Customers, Service Manager, Service Staff, Sales Manager, Parts Manager, Sales Staff, Parts Staff, Manufacturer's Representatives, other Representatives, Health and Safety Officer.

OBJECTIVES AND KEY TASKS

Improved Profitability:

• To ensure maximum effective use of equipment and labour ensuring high productivity output.
• To ensure minimum wastage of consumable materials.
• To ensure all chargeable materials are recorded on job cards for invoicing purposes.

Customer Satisfaction:-

• To ensure a customer-satisfying level of service and repair quality.
• To ensure the vehicles cleanliness is maintained during service and repair.
• Health and SafetyTo ensure safe and reliable use and maintenance of equipment.
• To ensure staff take all precautions necessary to effect health and safety in the workshop.
• To ensure customers are protected from any possible dangers or hazards in the workshop.

LIMITS OF AUTHORITY

 Capital Expenditure:-

No purchasing authority.

Other Expenditure:-

• To procure equipment and tools necessary for the efficient running of the workshop

To procure consumable materials

• To authorise some non-chargeable rectification of work to be carried in line with company policy.
• No staff engagement or dismissal authority.
• To discipline workshop staff on routine matters.

MAIN JOB FUNCTIONS5.

1 Staff:-

• To ensure staff are trained to enable high levels of quality and efficiency.
• To ensure jobs are fairly and correctly allocated to technicians and mechanics.
• To supervise tests and ensure correct use of equipment and document security.
• To ensure all job sheets are correctly written up and forwarded to the cost office for pricing.

Security:-

• Ensure customers' property is secure.
• Ensure all materials and parts drawn from the Parts Department are accounted for.
• Ensure all equipment and documentation is accounted for.
• To ensure all warranty work, documentation and materials are accounted for.

 Administration:-

• To ensure progress of jobs through the workshop.
• To authorise consumable and internal parts requisitions.
• To authorise any non-productive time spent on vehicles or in the workshop.
• To ensure health and safety procedures are observed and maintained at all times.
• To circulate new and up-to-date manuals and literature for new vehicles or techniques.

 EXPERIENCE, QUALIFICATIONS AND TRAINING

• The ability to supervise a labour force.
• The ability to assess and report on staff performance.
• The ability to discuss and negotiate agreeable solutions to customer problems.
• The ability to maintain personal technical knowledge and skills.

Qualifications and Experience

Qualified Technician

• 2-3 years experience as a Workshop Foreman

Skills and Personal Attributes

Requirements:

• Valid driver's license
• Good communication skills
• Ability to work well under pressure and be target driven

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Job Description

• The accountant will be responsible for managing the preparation and distribution of financial information and reports for external use. Ensures that reports and documentation comply with the company's regulations and professional reporting guidelines. 
• Sustainability and After sales Board Pack
• Marine insurance
• Vat consolidation, preparing and submission of vat return and vat to turnover recon
• Warranty Function
• Liquid Creditors

Specific Role Responsibilities

• Sustainability and After sales Board Pack
• Quarterly reporting - request information from various departments to be included in the risk and sustainability report for the quarter i.e., Business continuity plan, Health and Safety, Disaster recovery plan, Hotline, Enterprise and supplier development, Bursaries etc.
• Preparation and distribution of risk and sustainability board pack
• Preparation of Aftersales board pack              

Marine Insurance

• Prepare bond analysis monthly for insurance purposes.
• Use closing stock report (VTY03).
• Get confirmation from SKD of incomplete units to be exclude from closing stock.
• Align aging of stock to RRG report (from stock control).
• Report on bond analysis per Bill of lading, RRG & Region.
• Vat consolidation and return and Vat to Turnover
• Weekly checking of VAT entries ensuring they are processed to the correct VAT code – ensuring corrections are done in a timely manner and before the end of the month
• Checking and completion of Importers VAT for the VAT 201 on consolidation level.

VAT 201 consolidation with Importer, dealers and RPDC on excel and SARS e-filing

• Submission of VAT 201
• Ensuring payment is made on time
• Preparing supporting documentation for VAT refunds and submitting to SARS
• Following up with SARS regarding refund money outstanding
• Reconciling the VAT output as per the vat report summary (U18) to vat output as per Add info reports, trial balance and HFM report.
• The Importer VAT return and Vat to Turnover recon, with supporting documents must be submitted for review by the 20th of every month.
• Elimination of interdivision transactions between dealers and Head Office, balance it back to the HFM secondary elimination pack.
• Capturing the return on HFM

Full Warranty function

• Uploading CLM File and weekly reconciliation
• Processing warranty journals
• 10% parts rebate
• Overflow
• X-Type claims
• Internal goodwill
• 50% chargeback audit
• Radio claims
• Creating & maintaining grey sheet (CLM-ACL-NOR) Summary for remittance advise
• Allocation of warranty debtors
• Daily claim status check
• Goodwill budget

Warranty creditors

• Pull PL outstanding transaction report from Autoline
• Pull creditors age analysis for External and Intergroup accounts
• Pull Grid download from warranty systems
• Reconcile reports for the creditors clerk to prepare reconciliations and CAMS
• Prepare the overs and under journal (processed by the BOT)
• Submit to GM for authorisation
• Create automation batches and send automation batches to dealers
• Confirm with debtor’s department for payment to be withheld
• Process payment

Creditors – Preparation of recon and payment

• Buybacks
• Demo Leases
• E-Tolls

Qualifications and Experience

• B com Accounting Degree. 
• 4 - 5 Years’ experience.
• Deadline driven individual who can work independently and as part of a team.
• Skills and Personal Attributes
• Good computer skills
• Good communication skills
• Good interpersonal Skills
• Initiative and creative problem solving skills
• Advanced Excel skills

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Job Description

MAIN PURPOSE OF JOB

• To maximize sales and profitability through satisfaction and retention of customers to meet sales forecast.
• To develop the necessary sales organisation to meet sales and profitability objectives.
• To ensure optimum stock of cars on premises and/or on order.
• To ensure cost control to budget within department.Please note that preference will be given to Employment Equity candidates in line with the Companies transformation targets.

Position Overview

The Sales Manager will be responsible for the following:

• Volume dealer experience 45 new cars per month.
• Must be able to run a team of experienced and inexperienced sales executives.
• Drive productivity of the sales team, in line with minimum standards.
• To conduct training for the team.
• Must have a solid understanding of Higher Gear and how it can be used to drive sales.
• Proven track record in sales.

Specific Role Responsibilities

OBJECTIVES AND KEY TASKS

Improved Profitability: -.

• To ensure sales/profit forecasts are achieved as per Dealer Principal.
• Sales cost not to exceed as per Dealer Principal requirements.
• To ensure utilisation of showroom and forecourt sales space
• To maximize sale of extras by attaining sales as per Dealership requirements
• To monitor advertising to ensure budget is not exceeded.
• To monitor all contracts and leads
• To formulate sales targets for each sales person and ensure that these are achieved
• To ensure that sales staff receive new model launch training.
• To ensure that all car stock, new and old, is sold at a profit

 Customer Satisfaction:

• To improve the conversion of showroom callers to sales by – as per Dealership Requirements.
• To ensure that customer complaints attributable to sales staff do not exceed as per Dealership requirements
• . To ensure that all sales staff in "face-to-face" contract receive customer relations training

. Cost Control:

• To examine monthly/quarterly management accounts
• To monitor new car stock
• To examine monthly/quarterly management accounts to ensure that debtor days do not exceed as per Dealership requirements.

LIMITS OF AUTHORITY:

Capital Expenditure:

(State in full as agreed with Dealer Principal showing split between new and used car operations).-Personnel:

Recruitment and dismissal of all Staff within agreed limits.

Operational:

Authorization to order new cars or purchase/trade-in of new vehicles within agreed targets and forecasts. Authority to proceed on credit sales applications and determine discounts within agreed limits.

MAIN JOB FUNCTIONS:

Staff:

• To establish the staffing levels required to achieve departmental objectives.
• To select, hire, train and develop sales department staff
• To identify departmental training needs in conjunction with training staff.
• To ensure resultant training programmers are completed and adequate records maintained.
• Establish and administer "in-dealership" training as required to cater for new model launches.
• Operate staff performance and appraisal systems and ensure action taken on results
• Establish and review sales basic pay and incentive schemes.

Administration:

• Ensure all administrative functions, returns, record keeping and clerical operations are carried out at the appropriate time and kept up to date
• Review with Dealer Principal all activities and reporting systems within department
• Ensure that adequate safety and security procedures exist and are operated.
• Monitor cleaning of new and used car stock.
• Monitor cleanliness of showroom, forecourt sales area and other sales-related areas.

Communications:

• Maintain good liaison with other managers
• Advise Dealer Principal and all other managers on sales matters.
• Advice subordinates on appropriate sales related matters.
• Maintain direct liaison with manufacturers’ representatives and all other contracts
• Propose special sales promotions as appropriate.
• Ensure adequate stocks of car and product display material is available.

Marketing:

• Formulate marketing plan, initiate and conduct new car launches and promotions.
• Formulate marketing plan and initiate used car sales promotions. Analyse local customer/car preference statistics and compare with new and used car forecasts, acting on any anomalies detected.
• Handle customer complaints and ensure corrective action is taken
• Maintain record of customer complaints or congratulations for analysis and use as required.

Finance:

• Review all pricing policies, discounts and "trade-in" dealings to maintain dealership profitability.
• Monitor costs and general condition of demonstrator fleet
• Monitor sales department financial performance weekly
• Monitor credit and finance commission income to ensure budget requirements are met.
• Monitor outstanding debtor situation and take appropriate action. Valuation of trade in Carso Management of the Higher Gear systemo Management of the Bid4Cars valuation systemo Due diligence with regards to supplier workmanship and pricing

Qualifications and Experience

EXPERIENCE, QUALIFICATIONS AND TRAINING:

•  Sales management and marketing skills, knowledge and experience.
• Sales qualification, technical qualifications an added advantage.
• 3 years in a similar environment.Minimum Qualification: Higher Certificate. 
• Volume dealer experience 45 new cars per month. 
• Manage a team of 8 Sales Executives.
• Financial, online and marketing experience will be favourable.
• Internal and external Complaint management and resolution will be favourable                                                                                                                                                                                                                                                           .    

Skills and Personal Attributes

•  Plan, Manage and Monitor the implementation of used vehicle sales activities and processes in order to enhance service delivery and maximize profit. 
• Sales management and marketing skills, knowledge and experience. 
• Ability to manage and administer a department, to provide organisation, systems and leadership. 
• Up-to-date knowledge of vehicle legislation and of trade practices. 
• Able to motivate a sales team to achieve objectives. 
• Sales qualification, technical qualifications an added advantage.                                                                                                                                                          .

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Job Description

The Sales Executive will be required to achieve set sales targets by providing all customers with unrivaled service excellence and maintaining constructive relationships in order to ensure that every customer’s experience has been outstanding.

Specific Role Responsibilities

• Develop the business to reach set sales targets for the month.
• Drive specific strategies to retain and grow the existing customer base.
• Manage customer expectations to ensure effective delivery of service.
• Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
• Identify and venture into new revenue streams.
• Ensure customer’s escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales.
• A strong understanding of industry and market trends and customer behaviour.
• Evaluate vehicles correctly.

Qualifications and Experience

• Minimum Grade 12.
• 3 years sales executive experience.
• A Code 8 Driver's Licence is vital.
• Computer literacy
• Proven track record of meeting regular monthly targets.

Skills and Personal Attributes

• Customer and sales management.
• Understanding of the compliance governing the retail industry would be an advantage.
• Knowledge of the areas' most spoken languages an advantage.
• Experience in cold calling to develop a client base.
• Growing the market experience.
• Knowledge of Higher Gear.
• Knowledge of dealership policies and procedures.
• Knowledge of broader competitive motor industry.
• Knowledge of economic & financial factors affecting the industry.
• In-depth product knowledge on all related aspects.
• Knowledge of product image and corporate branding.
• Product Knowledge will be huge advantage.
• Self-motivated priority-setting and time management.
• Oral communication skills; negotiation and influencing skills.
• Accurate customer needs analysis and understanding.
• Accurate customer qualifying.
• Interpersonal and interactive skills.
• Effectively understanding and interpreting customer behaviours and emotions.
• Strong administrative skills.
• Professionalism and presentable.
• Negotiation and persuasiveness skills.
• Closing skills.
• Networking and lead generation skill

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ob Description

Key Responsibilities And Duties

• Repair and service motor vehicles according to Motus standards and specifications Requirements Of Key Duties And Responsibilities
• Repair and service vehicles according to specific or franchise specifications
• Establish parts required for service or repairs to be performed and ensure the correct parts are ordered
• Report to Foreman / Service Advisor promptly on any additional work required
• Obtain authorisation prior to carrying out additional work
• Obtain technical information from Foreman / Master Technician on problem jobs
• Adhere to Motus workshop policies and procedures
• Ensure that all old parts are placed in a plastic bag in the boot of the vehicle, except in the case of warranty work where old parts must be returned to the Warranty Clerk
• Ensure that all oils and consumables used are recorded on the job card 1.9 Ensure that worked hours are clocked correctly 1.10 Ensure that the vehicle is kept as clean as possible and that all seat and fender covers are clean 1.11 Do not leave keys in an unattended vehicle
• Ensure that work bay is kept safe, clean and tidy
• Report any faulty / broken equipment to the Foreman / Workshop Manager
• Ensure that special tools and equipment are used according to safety regulations and specifications 1.15 Ensure that hand tools set conforms to Motus standard
• Accept responsibility for apprentice and impart as much technical knowledge to him as possible through explanation, practice and the monitoring of work, including rectifying faults
• Reasonable requests by Management outside your job description will be performed from time to time * Please note that preference will be given to EE Candidates in line with the Companies transformation goals

Specific Role Responsibilities

Qualifications and Experience

• Minimum of 2 years experience on Trucks and Diesel engines as well as working with Hyundai vehicles as a Master Technician

Skills and Personal Attributes

Requirements:

• Qualified Technician with Hyundai experience
• Valid driver's license
• Trade Test Certificate
• Ability to work well under pressure and be target driven