Warranty Controller at Anglo American

Job Description:

As our Warranty Controllersome of your responsibilities will include but not limited to:

Safety and Health

• Follow Safety & Health principles during team interactions, taking personal responsibility for safety, acting as a role model, and supporting an environment for team members to challenge unsafe behaviours.
• Report any deficiencies, unsafe workplaces and unsafe acts observed.
• Active participation in SLAMs. HPHs, relevant Risk Assessments and close-out of Safety Actions.

Performance and Delivery

• Work alongside technically skilled individuals such as Planners, Reliability Engineers, Technical Expediters, and commercial experts in the Supply Chain to ensure successful claim generation, processing, and resolution, minimising rejections and cancellations.
• Collaborate effectively with skilled professionals, including Planners, Reliability Engineers, Technical Expediters, Quality Assurance Resources, and Supply Chain teams, to optimise the warranty management process for maximum success.
• Identify system, process, and personnel barriers to achieving optimal yield; articulate these challenges clearly and concisely to management for prompt intervention and resolution.
• Influence improvements by collaborating with peers and senior professionals in areas that hinder optimum warranty yield.
• Process daily claims generated by the Maintenance department at Kolomela and Sishen.
• Submit maintenance claims to Supply Chain or cancel only if there is 100% certainty.
• Continuously monitor submitted claims and coordinate closure to support successful compensation and claim reimbursement.
• Support discipline planning when required to assure warranty conditions are accurately captured in the material master or during claim generation.

The Work: Key Outputs and Accountabilities

• Deliver monthly warranty performance reports, emphasising key actions and accountabilities to optimise warranty yield.

Actively work towards the following KPIs:

• Reduce Cancelled claims to decrease to less than 10% of claims generated.
• Reduce Rejected claims to trend downwards to less than 5% of claims generated.
• Achieved successful recovery of 95% of claims submitted to suppliers for compensation.
• Monitor and review the Work Management process and provide feedback for improvement, i.e. missing data, i.e. SMU hours, serial numbers, part numbers, Work orders with the free text, etc.
• Collaborate with site maintenance and supply chain leaders to ensure unified effort in recovering warranty compensation.

Compliance:

• Adhere to Anglo American requirements related to process governance in the area of responsibility.
• This role is in the Engineering & Maintenance (ENG) department on a band 8.7 level reporting to the Specialist Rotables

Qualifications:

• Grade 12/N3 Technical
• N4 Engineering/Supply Chain Studies (NQF5) (advantageous)
• Relevant Technical/Quality or Supply Chain Certification
• SA Drivers Licence
• Trade test certificate in an Engineering discipline (NQF4) (advantageous)

Technical Knowledge

• 5 Years’ experience in a mining/plant/engineering/supply chain environment.
• Key value drivers within the warranty management discipline's value chain and interdependence of critical levers.
• Strong understanding of the principles of how operational processes are classified according to the Operating Model, focusing on Work Management (Planning/ Resourcing/Analyse & Improve).
• Real-time problem-solving tools and techniques.
• Basic financial metrics.
• Operational Risk management techniques and critical controls.
• Safety, health and environment, legislative, statutory, and regulatory requirements.
• Basic to intermediate knowledge of Defect Elimination.
• Intermediate to extensive knowledge of SAP or ERP.
• Supply Chain processes, particularly warehousing and inventory movements (advantageous).
• OEM experience in mining HME and processing plants preferred.
• Microsoft software, primarily PowerPoint, Excel, Word, and Outlook.
• SAP experience is advantageous.

Closing Date:

• 23 July, 2025