Water Quality Specialist - Customers at Rand Water

Minimum Requirements

JOB REQUIREMENTS

• Science or engineering education – NQF8
• General management education - NQF6
• 5 years of science or engineering experience in the water industry
• 3 years experience managing science or engineering staff
• Code 8 driver’s licence
• Competent in WORD, EXCEL, PowerPoint, pro-ADOBE, Outlook, etc.

OTHER DESIRABLE NEEDS

• Science or engineering education – NQF8/9
• General management education - NQF7
• Education, marketing, or communications education – NQF6
• 8 years of science or engineering experience in the water industry
• 5 years experience managing science, engineering, education, marketing, or communications staff
• 2 years experience in consumer education, marketing, or communications
• Blue Drop / Green Drop / No Drop experience
• ISO9001 or ISO22000 experience
• Risk management experience
• Artificial intelligence experience

Primary Duties

Educating consumers on Water Wise:

• Design Water Wise education/awareness processes targeted at wise use of water
• Implement Water Wise education/awareness processes targeted at the wise use of water
• Assess the effectiveness and determine the value-add of Water Wise education/awareness processes implemented
• Design and develop appropriate resources/tools for Water Wise education/awareness processes
• Evaluate the effectiveness of resources/tools used in Water Wise education/awareness processes

Managing relationships with customer municipalities:

• Conduct water quality interface meetings with customer municipalities.
• Formulate and negotiate water quality clauses for supply contracts with customer municipalities.
• Formulate and participate in Rand Water initiatives to assess its water quality performance by customer municipalities.
• Assist customer municipalities in monitoring water quality supplied to consumers.
• Resolve consumer and media queries and complaints on water quality.

Participating in the organisational Water Quality Management System:

• Provide strategic direction to the organisation on water quality management
• Develop the organisation Water Quality Management System from catchment to tap
• Conduct tasks as delegated by the organisation’s Water Quality Management System
• Ensure the organisation is compliant with legislation on water quality aspects.
• Assess if the situation poses an unacceptable public health risk to consumers from available water quality and other data/information.
• Lobby/influence internal and external stakeholders to change decision-making and behavior in the interest of consumer health protection.
• Conduct activities in ancillary areas that could influence water quality.
• Identify opportunities for digital Artificial Intelligence technology and implement solutions thereof.

Management of Section:

• Provide leadership to the section.
• Plan, organise, and control section work.
• Conduct project management activities.
• Manage section human resources.
• Manage section finance and procurement.
• Manage SHEQ aspects for section.

Knowledge

• Sound knowledge and understanding of the following aspects as it pertains to Water Wise Education
• Water science
• Environmental issues
• Knowledge of sustainable development goals and sustainability issues
• School curriculum
• Education methodologies

Sound knowledge and understanding of the following Water Industry science and engineering aspects:

• Water industry science or engineering technology
• The total drinking water supply system catchment to tap
• Water industry legislation
• ISO9001 or ISO22000
• WHO/IWA Water Safety Planning
• Water quality health impact risk assessment
• Blue/Green Drop Regulation