Water Quality Specialist - Customers - Re-Advertisement at Rand Water

Job Advert Summary    

• The overall responsibility of the successful candidate will be the management of a team to conduct the following water quality assurance activities:
• Managing relationships with customer municipalities
• Educating consumers on being Water Wise
• Participating in the development of the organisation Water Quality Management System and performing delegated tasks arising from it

Minimum Requirements    

• Science or engineering, education – NQF8
• General management - NQF6
• 5 years of science or engineering experience in the water industry
• 3 years experience managing science or engineering staff
• Code 8 driver’s licence
• Competent in WORD, EXCEL, PowerPoint, pro-ADOBE, Outlook, etc.

OTHER DESIRABLE NEEDS

• Science or engineering, education – NQF8/9
• General management - NQF7
• Education, marketing, or communications education – NQF6
• 8 years of science or engineering experience in the water industry
• 5 years experience managing science, engineering, education, marketing, or communications staff
• 2 years experience in consumer education, marketing, or communications
• Blue Drop / Green Drop / No Drop experience
• ISO9001 or ISO22000 experience

Risk management experience

Artificial intelligence experience

Primary Duties    

• Educating consumers on Water Wise:
• Design Water Wise education/awareness processes targeted at the wise use of water
• Implement Water Wise education/awareness processes targeted at the wise use of water
• Assess the effectiveness and determine the value-added of Water Wise education/awareness processes implemented
• Design and develop appropriate resources/tools for Water Wise education/awareness processes
• Evaluate the effectiveness of resources/tools used in Water Wise education/awareness processes
• Managing relationships with customer municipalities:
• Conduct water quality interface meetings with customer municipalities.
• Formulate and negotiate water quality clauses for supply contracts with customer municipalities.
• Formulate and participate in Rand Water initiatives to assess its water quality performance by customer municipalities.
• Assist customer municipalities in monitoring water quality supplied to consumers.
• Resolve consumer and media queries and complaints on water quality.
• Participating in the organisational Water Quality Management System:
• Provide strategic direction to the organisation on water quality management
• Develop the organisation Water Quality Management System from catchment to tap
• Conduct tasks as delegated by the organisation’s Water Quality Management System
• Ensure the organisation is compliant with legislation on water quality aspects.
• Assess if the situation poses an unacceptable public health risk to consumers from available water quality and other data/information.
• Lobby/influence internal and external stakeholders to change decision-making and behavior in the interest of consumer health protection.
• Conduct activities in ancillary areas that could influence water quality.
• Identify opportunities for digital Artificial Intelligence technology and implement solutions thereof.

Management of Section:

• Provide leadership to the section.
• Plan, organise, and control section work.
• Conduct project management activities.
• Manage section human resources.
• Manage section finance and procurement.
• Manage SHEQ aspects for section.

Knowledge    

• Sound knowledge and understanding of the following aspects as it pertains to Water Wise Education
• Water science
• Environmental issues
• Knowledge of sustainable development goals and sustainability issues
• School curriculum

Education methodologies

• Sound knowledge and understanding of the following Water Industry science and engineering aspects:
• Water industry science or engineering technology
• The total drinking water supply system catchment to tap
• Water industry legislation
• ISO9001 or ISO22000
• WHO/IWA Water Safety Planning
• Water quality health impact risk assessment
• Blue/Green Drop Regulation
• Knowledge and understanding of the following:

Health and Safety Act

• Risk management framework
• Artificial Intelligence basics

Skills    

• The following skills as it related to Water Wise Education:
• Ability to conceptualise and education strategy (focus areas, target audience and methodology)
• Ability to translate risks to Rand Water into education programmes that increase understanding / control of the risks
• Ability to translate school curriculum requirements into education programmes
• Ability to determine value-add of educational programmes
• The following skills relate to Water Industry science and engineering:
• Ability to conceptualise strategy on service/product quality (water industry preferable)
• Ability to conceptualise total service/product supply processes from raw material to delivery to end consumer (water industry preferable)
• Quality management (assurance and control) processes (water industry preferable)
• Ability to translate legislation into operational requirements (water industry preferable)
• Ability to translate service/product quality information into consumer health impact risks (water industry preferable)

The following management skills:

Leadership skills

• Ability to plan, organise and control work
• Ability to think unconstrained and independently
• Proficient communication (verbal and written) skills in English
• Ability to execute duties is a team leader, and a member of a team.
• Strategic thinking ability
• HR management skills
• Budgeting, procurement and expenditure management skills
• Project management skills
• Lobbying/influencing skills
• The following other skills:
• Ability to identify AI opportunities for the organisation and implement solutions thereof
• Competent in WORD, EXCEL, PowerPoint, pro-ADOBE, Outlook etc.
• Attitude    
• Not averse to address non-routine work challenges.
• Not averse to unplanned work
• Not intimidated to work with unknown people.
• Conscientious.
• Not averse to non-office hours work.
• Team needs (above, horizontal and below) are more important than individual needs.

Closing Date : November 14, 2025