Water Treatment Service Technician at Mayfly Agri (Pty) Ltd

• A well-established water treatment company is seeking an experienced Service Technician to be responsible for the routine service and maintenance aspects of the water treatment systems installed at their customers.

Minimum requirements for the role:

• Must have a relevant tertiary qualification
• Minimum 2 – 4 years’ experience in servicing of water treatment systems
• Strong troubleshooting and problem-solving skills are essential
• Excellent written, verbal, and client-facing communication skills
• Strong working knowledge of Microsoft Office
• Must have a valid driver’s license

The successful candidate will be responsible for:

• Conducting routine maintenance, troubleshooting, and repairs on water treatment systems, including filtration, softening, reverse osmosis systems, and chemical dosing.
• Performing system inspections and assessments to ensure optimal performance.
• Recommending solutions for system improvements.
• Installing and commissioning new water treatment equipment as required.
• Providing technical support to customers and ensuring high-quality service delivery.
• Preparing accurate quotations for service work.
• Identifying potential service opportunities and upselling maintenance plans or service upgrades.
• Building and maintaining strong relationships with customers.
• Working towards achieving service sales targets.
• Completing and submitting job cards.
• Procurement of service components and consumables.
• Handling purchase order and invoice requisitions.
• Maintaining accurate records of work performed, forecasting, and service scheduling.
• Ensuring compliance with customer site and safety requirements.