WFM Director at Huntswood

Job Description:

• Design and deliver our WFM solutions in line with Huntswood’s strategic

Objectives

• Build and lead a high performing WFM team, supporting client delivery
• Shape and deliver world-class WFM solutions that meet the needs of our clients
• Proactively identify opportunities to improve the commercial performance of the business through optimizing workforce planning strategies
• Take responsibility for the recruitment, leadership, management, quality of output, client delivery and development of the WFM team
• Maintain a focus on WFM industry developments and ensure that Huntswood is positioned to take full advantage of new technology, processes and strategies for the benefit of our clients
• Be an ambassador for Huntswood across the industries in which Huntswood operates
• Contribute to wider business development initiatives and support proposals for group wide projects and client opportunities
• Work closely with the business development and technology teams to ensure we deliver the appropriate solution to meet client needs
• Support solution selling and deal closing as required by the business development team

Kep Performance Indicators:

• Delivery of our client KPIs including specific SLAs
• Client satisfaction with WFM delivery
• Efficient resource utilization including absence, attrition, conformance, adherence and B2P
• Development of good working relationships with other key stakeholders within the business to ensure a joined up and collaborative approach evidenced by positive feedback
• Ensuring staff are annually appraised and provided with development opportunities in line with their own PDPs and wider Huntswood objectives

Min Requirements:

• Experienced WFM Director working in a BPO environment at an executive level for at least 3 years
• Comprehensive experience of full end to end WFM lifecycle - ranging from long term, strategic planning through to short term, real time planning

Essential Skills:

• Highly numerate with outstanding analytical skills
• Experience of working with a range of WFM tools and a detailed understanding of the capabilities and opportunities they can provide
• Proven people leader, experience of building & leading high performing WFM teams
• Experienced client facing Director with significant experience of engaging clients at an executive level
• Experience of onboarding new clients through the WFM life cycle and set up
• Strong commercial capability with an ability to understand the P&L dynamics at a client level
• Demonstrates personal ownership with a ‘can do’ approach
• Proven ability to influence across a broad range of stakeholders
• Strong communication skills that allows operational complexities to be translated into simple and concise messaging
• Experience of dealing with clients at an Executive level to form strong relationships and allow the identification of client growth opportunities
• A strong track record of leading teams and creating a culture of development to deliver a high performing function
• Experience of translating operational requirements into successful delivery solutions
• Willingness to listen to others and encourage creative ideas
• Strong project management and organisational skills