Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience.
Our sports betting site features a large variety of events and markets to bet on, with expert bet...
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Basic understanding and application of numerical concepts and calculations.
A bonus to have:
Certificate in Administration.
What You’ll Do For The Brand:
Respond to and action customer queries and requests to update banking details by the various communication channels including email, live chat and calls.
Ensure queries are resolved timeously at the point of call where possible as well as queries that are escalated to other departments and follow up until resolved.
Ensure that the team displays good customer service principles in their dealings with the customers and other internal team members/departments/branches as well as ensuring that the optimal turnaround time for account queries is maintained.
Ensure that the company brand and image is promoted through excellent customer service.
Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query.
Ensure quality targets are achieved and interventions are implemented to increase quality where there are shortfalls as and when required.
Always keep customer shared folders updated.
Manage queries on multiple internal WhatsApp groups.
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