Withdrawals Administrator X 8 at Hollywoodbets

You Bring:

• Matric
• Experience in administration.
• Willingness to work shifts.
• Customer Service.
• Minimum 1-year call center experience.
• Ensure the quality outcome is achieved.
• Basic understanding and application of numerical concepts and calculations.

A bonus to have:

• Certificate in Administration.

What You’ll Do For The Brand:

• Respond to and action customer queries and requests to update banking details by the various communication channels including email, live chat and calls.
• Ensure queries are resolved timeously at the point of call where possible as well as queries that are escalated to other departments and follow up until resolved.
• Ensure that the team displays good customer service principles in their dealings with the customers and other internal team members/departments/branches as well as ensuring that the optimal turnaround time for account queries is maintained.
• Ensure that the company brand and image is promoted through excellent customer service.
• Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query.
• Ensure quality targets are achieved and interventions are implemented to increase quality where there are shortfalls as and when required.
• Always keep customer shared folders updated.
• Manage queries on multiple internal WhatsApp groups.
• Assist with withdrawals when needed.
• Any ad hoc duties.