Workshop Assistant - HAKO at BHBW South Africa Proprietary Limited

About the Job

Purpose of the Role

• Assist the Technician in performing planned services, repairs, and maintenance on HAKO machines and components in accordance with supplier standards and customer requirements.

Key Performance Areas

• Ensure the most effective use of available time and equipment.
• Assist with quickly and efficiently diagnosing HAKO machine systems and carry out repairs, services, and maintenance on HAKO machines/forklifts on customer sites or at BHBW site (Workshop repairs).
• Ensure that all the warranty processes and conditions are adhered to.
• Ensure all required information on each job card for each job is properly maintained and that failure analysis and reporting is of a professional standard.
• Assist with demo shows for HAKO machines.
• Assist with Completing the PDI process and sign off new HAKO machines.
• Maintain a safe working environment (according to safety policy and procedures)
• Achieve individual balanced scorecard and KPIs.
• Effective self-management and performance ownership
• Adherence to any reasonable instruction

Qualification, Experience and Competencies
Minimum Qualification

• Grade 12 or N3 equivalent within the field

Minimum Experience

• Experience on working of Cleaning Machines
• 2 – 3 Years in the same position

Competencies

• Sound interpersonal and communication skills
• Basic trouble shooting and problem-solving skills.
• Machine specific technical knowledge and skills (HAKO)
• Technical report writing
• Applicable product knowledge
• Customer orientation
• Able to work under without supervision.
• Willingness to work overtime and standby.
• Ability to work on all types of forklifts.
• Have a good selection of tools.
• Teamwork
• Computer literate and basic understanding of forklift software