Workshop Manager - M2 at Sandvik

Job Purpose:

To manage a Sandvik Mining and Rock Solutions Workshop through effective operations, contract growth, customer relations, resource availability, people management and performance-based maintenance systems.

This service is rendered to Sandvik Mining and Rock Solutions clients.

Main responsibilities:

• Effective operations:
• Identify needs and opportunities
• Visual inspections of all requests for rebuilds/modifications
• Assist with scope planning & proposals
• Weekly/Monthly Reviews
• Generate and submit report to client(s)
• Corrective action to address deviation(s)
• Seek reductions & discounts
• Communicate results
• Plan utilisation of staff
• Report all breakdowns & deviations

Effective customer relations:

• Proactively manage customer relations
• Compile competitor analysis & needs analysis
• Ensure relationship marketing & market services
• Maintain regular interaction with client(s)
• Clarify expectations & Long term planning
• Report deviations and trends

Effective subordinates:

• Effective performance agreements, reviews & appraisals
• Develop Succession plan(s)
• Create learning opportunities
• Provide coaching and mentoring
• Implement training and development plan

Cost Effectiveness:

• Produce rolling forecast, budget & weekly targets
• Prepare and present financial and budgetary reviews & reports
• Identify & implement procedural changes
• Manage and institute performance recommendations
• Conduct continuous needs analysis (internal & external)

Effective Safety, Health and Environment Effectiveness:

• Training in SWI & JSA
• Review Housekeeping
• Weekly inspections
• Regular feedback (reports)
• Ensure conformance to statutory requirements
• Comply and practice the EHS policies, vision and create a culture amongst subordinates
• Comply with the EHS Key Performance Indicators

Required Competencies:

Technical Competencies:

• Account Management, Finance and Business Acumen, Six Sigma ,Quality Management, Products & Services, Producing Results, Problem Solving, Risk Management, Administrative Compliance , Project Management, Competence Development and Field Sales.

Human Resources Competencies:

• Stakeholder Management, Employee Relations, Coaching, Emotional Intelligence, Conflict Management, Communication, Plan, Organise and Delegate, Teamwork, Delivery Focus, Talent Management, Business Ethics, Problem Solving, Managing expenses and Finances, Strategy, Ethical Behavior

Minimum Skills and Qualifications:

• Technical qualification - Trade certificate or tertiary Diploma
• Certificate in training & assessment
• Minimum 5 years’ experience as Supervisor in a workshop
• Product knowledge on flameproof equipment
• Minimum 5 years equipment maintenance experience
• Proven technical troubleshooting experience
• Experience in reliability engineering
• Demonstrated experience in root cause analysis
• SSDP (Supervisory Safety Development Program) completed
• Relevant engineering/technical qualification
• Excellent communication skills