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Sandvik is a global industrial group with advanced products and world-leading positions in selected areas - tools for metal cutting, machinery and tools for rock excavation, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems. Specialties Tools for metal cutting, machinery and tools for rock excavation, ...
The Role
Responsible for providing quality technical support and for developing the technical competencies of internal and external customers related to drifters on Sandvik Assets.
Key Performance Areas
Provide technical support to end users, operators, and service personnel.
Provide relevant feedback to Product Support Managers to enable improvements to the equipment or its operation.
Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
Review spare parts recommendations with Parts BLM organization
Submit Strategic Stock Requests
Provide information on accuracy of Machine Life Operating Costs (MLOC) to PSM
Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.
Support for Projects division.
Provide on-site technical assistance to resolve issues.
Root Cause Failure Analysis
Customization and Improvements to Service Job Plans
Ensure Continuous Improvement regarding drifter performance at Asset Agreements
Effective management of quotations and invoicing for work done.
Effective Customer Relations
Producing rolling forecast, budget and weekly targets
Financial and Budgetary reviews and reports
Continuous needs analysis (internal & external)
Manage profit margins and invoicing of all cost as per contract
Profile Required
Grade 12/N3 Technical Qualification / Equivalent qualification
Relevant Trade Certificate
English proficiency
Advanced Computer literacy
5 years’ experience of Operational, Maintenance and Engineering aspects of Drifters
5 years trackless mining experience
How to apply
Please apply online through Workday the Sandvik website www.home.sandvik/en/careers
If you have any further queries, please contact us on 0800 331 331
Applications close: 29 October 2021
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