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  • Posted: Oct 25, 2021
    Deadline: Not specified
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    Sandvik is a global industrial group with advanced products and world-leading positions in selected areas - tools for metal cutting, machinery and tools for rock excavation, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems. Specialties Tools for metal cutting, machinery and tools for rock excavation, ...
    Read more about this company

     

    Workshop Specialist - S4

    The Role

    Responsible for providing quality technical support and for developing the technical competencies of internal and external customers related to drifters on Sandvik Assets.

     

    Key Performance Areas

    • Provide technical support to end users, operators, and service personnel.

    • Provide relevant feedback to Product Support Managers to enable improvements to the equipment or its operation.

    • Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.

    • Review spare parts recommendations with Parts BLM organization

    • Submit Strategic Stock Requests

    • Provide information on accuracy of Machine Life Operating Costs (MLOC) to PSM

    • Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.

    • Support for Projects division.

    • Provide on-site technical assistance to resolve issues.

    • Root Cause Failure Analysis

    • Customization and Improvements to Service Job Plans

    • Ensure Continuous Improvement regarding drifter performance at Asset Agreements

    • Effective management of quotations and invoicing for work done.

    • Effective Customer Relations

    • Producing rolling forecast, budget and weekly targets

    • Financial and Budgetary reviews and reports

    • Continuous needs analysis (internal & external)

    • Manage profit margins and invoicing of all cost as per contract

     

    Profile Required

    • Grade 12/N3 Technical Qualification / Equivalent qualification

    • Relevant Trade Certificate

    • English proficiency

    • Advanced Computer literacy

    • 5 years’ experience of Operational, Maintenance and Engineering aspects of Drifters

    • 5 years trackless mining experience

     

    How to apply

    Please apply online through Workday the Sandvik website www.home.sandvik/en/careers

    If you have any further queries, please contact us on 0800 331 331

    Applications close: 29 October 2021

    Method of Application

    Interested and qualified? Go to Sandvik on sandvik.wd3.myworkdayjobs.com to apply

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