Workshop Team Leader at Volvo Group

Market Southern Africa is part of AME Group Trucks Sales and Marketing. This market is responsible for truck sales and aftermarket operations for Volvo, UD and Renault Trucks. The service network is built on wholly owned Truck Centers and independent partners. The region employs approximately 1000 people. In addition, the region also supports the private importers in Sub-Saharan Africa.

The main purpose of the job is to supervision of the activities of workshop employees to meet required departmental targets at the required levels of efficiency and service deliver.

Reporting: This role will report to the Service Manager

Job Objectives

• Supervision of daily staff activities.
• Effective daily planning of work ensuring efficiency at all times.
• Allocate available Technician according to the production plans.
• Ensuring high level of customer satisfaction is met consistently.
• Control WIP (Work In Progress) until completed.
• Liaise with service advisor to ensure correct completion and processing of documentation.
• Monitor and control progress of jobs ensuring feedback to service advisors.
• Ensure relevant technical literature is in place providing guidance where required.
• Ensure that Technicians comply with the Volvo Standards.
• Ensure necessary control of workshop equipment, vehicles and special tools.
• Observe and follow directives given in policies, instructions as well as SHEQ.
• Ensure road testing and programming of vehicles according to required standards.
• Ensure vehicle testing is carried out.
• Address any issues of poor workmanship immediately.

Education & Job Experience

• Matric / N3.
• Diesel Mechanic Trade Test.
• Five (5) years’ experience working as a Diesel Mechanic, 2 of which must be in a Team Leader/ Supervisor capacity within the workshop environment.

Job Knowledge & Skills

• Supervision of people.
• Develop and train.
• Ability to effectively organize work.
• Leadership.
• Diagnostic expertise.