Zestlife Business Development Coordinator at Guardrisk

Role Purpose    

• The Business Development Coordinator is responsible for supporting and optimising call centre sales performance by coordinating campaigns, monitoring lead generation and conversion, and providing data-driven insights. The role ensures effective collaboration between operational, technical, and management teams to enhance campaign execution, improve efficiency, and drive sustainable business growth.

Requirements    

• Matric (Grade 12) or equivalent
• Previous experience in business development, sales, or call centre environments
• Experience working with CRM systems
• Proficiency in Microsoft Office (Excel, Outlook, Teams)
• Strong communication and organisational skills
• Ability to analyse data and identify trends
• Ability to work both independently and within a team

Advantageous:

• Exposure to reporting tools such as Power BI

Duties & Responsibilities    

• Campaign Communication & ImplementationEffectively communicate and roll out new campaigns, initiatives, and strategies within the health call centre to ensure alignment and successful execution.
• Campaign Performance MonitoringContinuously monitor call centre campaigns to ensure optimal lead volumes, efficient lead utilisation, and strong conversion rates. Identify trends and recommend improvements where necessary.
• Stakeholder Feedback & Performance ManagementProvide regular, actionable feedback to both lead providers and call centre agents on performance, highlighting areas of success and opportunities for improvement.

Development & Systems SupportAssist in managing development requirements for the call centre, including:

• Logging tickets with DevOps
• Following up with development teams
• Coordinating between technical teams and call centre operations
• Reporting & InsightsCompile, analyse, and interpret call centre performance reports. Present clear insights and recommendations to the Head of New Business on lead performance, campaign effectiveness, and operational efficiency.
• Ad Hoc QA SupportProvide Quality Assurance (QA) teams with non-sales call data on an ad hoc basis to support monitoring and compliance initiatives.
• Operational LiaisonAct as the key liaison between call centre agents and management, ensuring clear communication, alignment, and timely resolution of queries or operational challenges.

Deadline: 2nd July,2026