EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into ... read moreinsights, streamline operations, improve customer experience, and transform their business.
Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth.
Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients.
Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.
Job Description
Promote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption.
Resolve customer complaints efficiently, aimin
About the job
Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment.
Your role invo
About the job
Responsible for delivery of 100% uptime support to business operations and other enabling functions to ensure efficient delivery to end client processes by maintaining a healthy an
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Key Responsibilities
Lead and Inspire: Develop and lead a team of learning professionals to deliver top-notch training programs.
Innovate: Design and implement innovative lear
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Accountabilities
Ensure seamless transition and flawless service delivery
Focus on transition with ‘Zero’ impact on service delivery
Focus on efficiencies - leaner
About the job
This role is primarily responsible for subject matter expertise on Insurance domain as well as developing and deploying domain learning.
She/He will be responsible for leading te
About the job
Promote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption.
Resolve customer complaints efficiently, aiming
Responsibilities
Collaborate with business leaders to deliver on our people strategy and ensure the implementation of innovative HR initiatives, as well as the rollout of new employee programs,
About the job
In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs).
Your responsibilities include upholding tr
Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment.
Your role involves processing b
About the job
To ensure customer appointments are booked inline with business and customer expectation, overcoming objections and ensuring these are resolved to a conclusion.
Support the other
Job Description
Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role invo
Job Description
This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes. This opportunity will help with supervisory support, escala
Job Description
Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency.
Responsibilities
Man
Job Description
Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role invo
Job Description
Professionals in this group are responsible to manage inbound calls , queries via email and chat and customer service enquiries. Individuals identify and assess customer�s need
Responsibilities
Role/Responsibility
Manage teams and ensure quality and productivity targets are met
Develop strategies on the floor for reducing attrition and improving employee
About the job
As an MIS Analyst, you will play a crucial role in our Talent Acquisition team by creating insightful reports and dashboards using Power BI. Your analytical skills and attention to
