We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of.
We deliver resourcing, outsourcing and advisory services from complaints to customer ser... read morevice, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed.
Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today.
We ensure the right people are in the right place at the right time – whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question - working on their terms to share our insight whenever and wherever they need it.
Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence.
We are Huntswood. Your trusted partner for better outcomes.
Job Description:
Maintain and develop internal/client quality standards.
Assess support interactions (calls, email, chat messages) based on established quality standards.
Accompany evaluatio
Job Responsibilities:
People Management
Managing Performance and achievement of team leader KPIs
Articulate with clarity to the Team leaders, the business expectations and support them with
Job Responsibilities:
People Management
Managing Performance and achievement of team leader KPIs
Articulate with clarity to the Team leaders, the business expectations and support them with
Job Responsibilities
You will always make sure, that the customer’s interest comes first, whilst providing exceptional customer service.
You’ll have experience in both outbou
Job Responsibilities
Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
Proactively identify issues and pro
What will you be doing?
Acting as the first point of contact for customers who need help
Assisting customers calling in, to register their appliances
Using your wit, charm and best sales exp
Job Responsibilities:
Project manage mobilisation activities and collaborate with key stakeholders tensure all mobilisation requirements are delivered on time and tbudget for clients.
Maintain
Job Responsibilities:
Project manage mobilisation activities and collaborate with key stakeholders tensure all mobilisation requirements are delivered on time and tbudget for clients.
Maintain
What will you be doing?
As an Advisor in our busy Inbound Sales and Service department, you’ll see that customers get great products and services, with problems resolved first ti
Job Responsibilities:
Providing excellent customer service, with customers issue being resolved first time around.
Use your expert knowledge and brilliant communication skills to resolve a ran
Job Responsibilities:
Investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage through to completion received via a variety of referral source
Job Responsibilities
Identify and rectify shortcomings and weaknesses in:
Windows
Operating system deployment (AutoPilot) and application deployment (Intune)
Frequently raised issues for
Job Responsibilities
Planning and Coordination:
Assist in the scheduling and Coordination of training sessions, workshops and events
Manage training calendars, send out invitations and remi
Job Overview
The Strategic Planning Analyst role is intended to support the operations through accurately forecasting contact center revenue performance, reviewing resource requirements, alignin
Job Overview:
We currently have an opportunity for a Talent Acquisition Specialist at Huntswood within our Talent Acquisition team, based in Umhlanga, Durban.
You will be responsib
Job Overview:
The purpose of this role is to ensure that work schedules are adhered to and that performance KPI's and NET FTE requirements are met by real time and intraday management of res
Job Overview:
We are looking for an experienced maintenance assistant to oversee general building checks daily and general maintenance of our offices in Cape Town.
Job Description:
