We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of.
We deliver resourcing, outsourcing and advisory services from complaints to customer ser... read morevice, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed.
Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today.
We ensure the right people are in the right place at the right time – whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question - working on their terms to share our insight whenever and wherever they need it.
Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence.
We are Huntswood. Your trusted partner for better outcomes.
Job Responsibilities
Managing Performance and achievement of team KPIs
Leave/ Absence management ensuring required resourcing is available as per SLA.
Ongoing sales coaching is provided to t
Job Overview:
Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if you answer is yes, then I am sur
Job Responsibilities :
Managing Performance and achievement of team KPIs
Leave/ Absence management ensuring required resourcing is available as per SLA.
Disciplinary & HR related matters
Job Requirements:
Grade 12 or a relevant equivalent qualification
A solid background with a minimum 1 year in collections
Experience in the Financial Services industry
The successful ca
Job Responsibilities:
Providing excellent customer service, with customers issue being resolved first time around.
Use your expert knowledge and brilliant communication skills to resolve a ran
What will you be doing?
As an Advisor in our busy Inbound Sales and Service department, you’ll see that customers get great products and services, with problems resolved first ti
Job Description:
Maintain and develop internal/client quality standards.
Assess support interactions (calls, email, chat messages) based on established quality standards.
Accompany eva
Job Responsibilities
Production of forecasts, including workload, resource requirements and resource planning in support of financial and operational targets based on historical trends.
Review
Job Responsibilities:
Monitor and manage contact centre demand across all campaigns daily.
Balancing activities / staffing to ensure that service levels are being met, including management of
Job Description:
Design and deliver our WFM solutions in line with Huntswood’s strategic
Objectives
Build and lead a high performing WFM team, supporting client delivery
Shape
Job Responsibilities:
Register customer information.
Explain to customers the offer and the product benefits.
Conduct needs analysis, understanding the client’s requirements so you abl
Key Responsibilities:
Content Creation & Management:
Write, proofread, and edit basic internal communication materials, including announcements, event recaps, and short articles.
Create
Job Responsibilities :
Managing Performance and achievement of team KPIs
Leave/ Absence management ensuring required resourcing is available as per SLA.
Disciplinary & HR related matters
Job Description
Leading and mentoring a Team of +15 advisers
Ensuring performance targets are met in line with contractual targets.
Supporting, coaching, developing advisers to ensure they a
Job Description
The principal activities of the organisation are the provision of business process outsourcing services to clients based globally, and forms part of a wider global group.
The o
Job Responsibilities
Deliver training sessions on our platform to clients being upgraded from our different systems.
Own the scheduling/re-arrangement of calls and correspondence with clients.
Key Tasks
Overall:
Provide strategic input into the day-to-day and long-term growth plan of the business.
Deliver on strategic projects.
Represent the organisation on governance and
Job Responsibilities
Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
Proactively identify issues and pro
