The Road Accident Fund is a state insurer established by statute, it provides insurance cover to all drivers of motor vehicles in South Africa in respect of liability incurred or damage caused as a result of a traffic collision. Liability incurred in relation to property damage (such as damage to ve... read morehicles, buildings, vehicle contents) is excluded from cover.
Key Performance Areas
Loss of support adjudication
Review the claim against the loss of support adjudication standards.
Assess loss of support supporting documents and data to determi
Key Performance Areas
Legal Administration
Transcribe and proofread legal documents for settlement discussions.
Collate all the directives and update on the case file database.
Retrieve i
Key Performance Areas
Compliance Administration
Administer applicable standards, processes and procedures
Maintain version control on documentation related to the departments business activ
Key Performance Areas
Legal Administration
Coordinate process relating to the arbitration of disputes between parties.
Provide advise relating to recommending acceptance or reje
Key Performance Areas
Summons Administration
Manage and oversee the summons process within the department to ensure adherence on turnaround times applicable in terms of the court rules.
Man
Key Performance Areas
Ensure IT Services are Accessible to Internal and External RAF customers
Attend IT incidents and requests.
Setting up of user’s machines.
Configure new equipme
Key Performance Areas
Combined Assurance
Cordinate the development of the Combined Assurance plans for the designated area of responsibility or processing centres.
Conduct assessments of in
Key Performance Areas
Provide Leadership in the Claims Assurance Management
Manage, monitor and ensure that claims assurance is effectively conducted and finalised in accordance with defined
Key Performance Areas
Customer Service
Establish User forums.
Ensure that healthy relations exist between ICT and Business.
Ensure IT Service continuity.
Manage IT issues and request fo
Key Performance Areas
PAIA Management
Monitor compliance with all PAIA legislation.
Ensure the evaluation and approval requests for access to information received in terms of the grounds se
Key Performance Areas
Enterprise Risk
Ensure that effective and efficient risk management policies, processes and strategies are drafted, implemented and maintained.
Conduct and facilitate
Key Performance Areas
Product Quality and User Experience
Implement regular user testing sessions to gather feedback and identify areas for improvement.
Apply industry-standard QA practices
Key Performance Areas
Provide Leadership in the Claims Assurance Management
Ensure that claims assurance is effectively conducted and finalised in accordance with defined processes and proced
Key Performance Areas
Network Planning, Design and Administration
Plan and maintain connection to/ from different sites (WAN).
Plan and maintain LAN within a Branch.
Plan and maintain bac
Key Performance Areas
Development
Acceptance of requirements from analysts.
Design the system in accordance with architectural standards.
Develop programs according to the RAF standards a
Key Performance Areas
To follow up on queries from stake holders.
Telephone calls.
Checking correspondence.
Sending out letters.
Draft undertaking letters where applicable.
Key Performance Areas
Investigation and Assessment of Claims lodged
Trace insured driver / witnesses to consult and obtain statements and docket
Ensure that a proper sketch plan of an accid
Key Performance Areas
Ensure IT Services are Accessible to Internal and External RAF customers
Attend IT incidents and requests.
Setting up of user’s machines.
Configure new equipme
