Active Jobs at BCX

Core Description

• Lead the delivery of Service Integration Management in assigned areas, achieving and exceeding all relevant customer service and contractual agreements to achieve BCX strategic and operational goals and objectives.

Key Deliverables / Primary Functions

• Execute service integration management strategies, developing and implementing tactical and operational plans for the delivery of service integration management, to customers from all business units, collaborating with a range of BCX stakeholders to align relevant goals and objectives.
• Coach, lead, motivate, inspire and develop employees, in alignment with the BCX DNA, demonstrating a high level of engagement and talent retention.
• Leading with purpose by ensuring that all teams understand the overall vision, direction, delivery process and responsibilities for their teams and the department as a whole, within the context of the larger organisation.
• Oversee the day-to-day management of the contracted IServices, ensuring that IT services and infrastructure are delivered efficiently and effectively in support of customer business goals and objectives.
• Responsible for all relevant aspects of assigned P&L, budget and resource utilisation performance, collaborating with other relevant business unit executives to support the alignment and achievement of customer and BCX goals and objectives.
• Identify, monitor and analyse relevant service integration management key performance indicators for the full contract life cycle, collaborating with stakeholders to take advantage of current and expected trends and changes, mitigate risk and provide solutions to performance outside agreed parameters.
• Create and implement service integration management processes that ensure all relevant activity meets or exceeds customer service level agreements and contractual terms.
• Manage service integration management capabilities across business units in assigned areas, collaborating with internal and external stakeholders, supporting multi-disciplinary teams to deliver optimal plans, projects, contracts and services that achieve customer and BCX goals and objectives.
• Build and maintain knowledge and subject matter expertise in all relevant current and emerging technology, benchmarking against industry technology application standards to achieve best practice and collaborating with customers to implement them
• Build and maintain robust business relationships with key external stakeholders, providing subject matter expertise, defining and Implementing the contracted technology strategies that align with the customer’s business objectives and position BCX contracted services as a strategic asset supporting customer success.
• Collaborate with key internal stakeholders to continuously improve service delivery, address OLA deficiencies and drive complex problem management steering for significant events with Business Units.
• Create and maintain a service manual detailing service integration across all business units.
• Identify, monitor and analyse key customer experience indicators for the full customer lifecycle, collaborating with stakeholders to provide solutions to performance outside agreed parameters.
• Conduct monthly customer review meetings, collaborating with internal stakeholders sharing insights to improve service delivery
• Core Functional Skills & Capabilities
• Relationship Building
• Attention to detail
• Technology Consulting
• Business Acumen
• Analytical and Problem Solving

Core Behavioural Competencies

• Culture Match
• Job Match
• Working with people
• Delivering Results & Meeting customer expectations
• Coping with pressures & setbacks
• Applying expertise & Technology
• Leading and supervising
• Persuading and Influencing

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Commerce or Information Technology
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 7 years experience

OR

• If the highest qualification is grade 12, 9 years experience of which at least 2 years on management level

Certifications

• None
• Professional Memberships in Relevant Industry
• Level of Engagement & Span of Control

Span of Control

• 0

Level of Engagement

• Internal: Executive, Senior Manager
• External: Customer C-suite

Special Requirements / Employment Condition

• Required to travel locally
• Valid Drivers license

Workplace / Physical Requirements

• Client Roaming
• Revenue Generating
• Billable

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Core Description

• Perform administrative functions to enable the efficient and effective management of debtors for the company, in compliance with company policy and procedures, minimising risk to the company

Key Deliverables / Primary Functions

• Capture debtors’ details onto the financial system, as per authorised agreements, checking the accuracy and completeness of information against source documentation.
• Extract debtors’ reports from the system, prior to processing of invoices, according to standard procedures and meeting deadlines.
• Review listing for any errors/discrepancies and completeness of information, following up on problem areas identified with the relevant stakeholders.
• Process sundry debtors/employee debtors’ details onto the financial system in accordance with standard procedures, ensuring that all details are captured correctly.
• Process receipting of payments from customers and maintain debtor accounts.
• Assist in preparing General Ledger reconciliations related to the debtors function, achieving accurate financial figures by due dates.
• Provide input to the preparation for debts that are categorised

Core Functional Skills & Capabilities

• Financial Governance
• Financial and Accounting Standards and Principles
• Bookkeeping
• Invoicing
• Process Orientation

Core Behavioural Competencies

• Job Match
• Analysing
• Coping with pressures & setbacks
• Delivering Results & Meeting customer expectations
• Presenting and Communicating information
• Deciding & Initiating Action

Minimum Qualifications

• NQF 4: Grade 12 National Diploma in Accounting

Additional Education -Preferred /Advantage

Experience

• 2 years’ experience in (preferably within Debtors)

Certifications

• None

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• Span of Control             : 0
• Level of Engagement : Interact with similar levels and various stakeholders within BCX

Special Requirements / Employment Condition

• Drivers Licence and Reliable Vehicle - both required

Workplace / Physical Requirements

• Hybrid Remote Worker
• Non-Billable

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Core Description

• Develop solutions in accordance with business requirements and operational and service level agreements. 

Key Deliverables / Primary Functions

• Contribute to the Converged Comunication Solutioning Business Unit Strategy and Operational Model  
• Accountable for producing complex, often multiple business unit solutions that meet the required levels of quality and standards within negotiated and agreed service levels, operational level agreements or contracts. 
• Accountable for developing and presenting winning solution proposals including inter alia solution strategy, architecture and design, and pricing that meets client requirements and aligns with the BCX Converged Communication strategy 
• Identify and mitigating Technology, Commercial and Delivery risks in proposed solutions. 
• Engage with external clients, along with BCX sellers, to understand and shape client strategy and requirements and subsequently presenting solution proposals to those clients. 
• Participate in client or vendor contract negotiations where required. 
• Participate in deal qualification or selection processes 
• Collaborate with and facilitating efficient engagement between and within BCX Divisions  
• Establish and enhance relationships and network with partners, customers and vendors

Core Functional Skills & Capabilities

• Integrated Business Solution
• Infrastructure Development& Support
• Proposal Management
• Relationship Building
• Partnership Management
• Risk Management
• Vendor Management
• Solution Architecture

Core Behavioural Competencies

• Applying expertise & Technology
• Working with people
• Deciding & Initiating Action
• Persuading and Influencing
• Planning & Organising
• Entrepreneurial & Commercial thinking
• Job Match
• Culture Match

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 7 years’ experience in solution architecture, of which 2 years at a senior level 

Or

• If the highest qualification is grade 12, 9 years’ experience in solution architecture, of which at least 2 years on management level. 

Certifications

• Relevant Certification will be an advantage

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Span of Control

• 0

Level of Engagement

• Interact directly with internal & external clients 

Special Requirements / Employment Condition

• Valid Drivers license
• Required to travel locally and/or internationally

Workplace / Physical Requirements

• Hybrid Remote Worker
• Revenue Generating
• Non-Billable