Active Jobs at BCX

Core Description

• Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.  

Key Deliverables / Primary Functions

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB) 
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis 
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements  
• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.  In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.  
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards  
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy. 
• Diligently drive SLA

Core Functional Skills & Capabilities

• ICT Knowledge
• Technology Consulting
• Problem solving
• Customer Service
• Teamwork

Core Behavioural Competencies

• Working with people
• Following instructions & procedures
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Achieving personal work goals & objectives
• Culture Match
• Job Match

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment 

Certifications

• COMPTIA
• Microsoft Systems Associate or Engineer (MCSA or MCSE);
• Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

• Required to travel locally
• Drivers Licence and Reliable Vehicle - both required
• Ability to work extended /long hours as and when required

Workplace / Physical Requirements

• Client Roaming
• Billable

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Core Description

• Enable the management of the delivery of BCX’s service providers by proactive reporting of performance and operations. Responsible for operations implementation to improve partner delivery and customer experience.

Key Deliverables / Primary Functions

• Drive partner delivery in line with legal agreements
• Maintain governance framework, structures, and processes
• Manage and resolve conflicts
• Monitor SLA compliance
• Report on SLA performance
• Core Functional Skills & Capabilities
• Business Management
• Account Management
• Service Level Agreement (SLA) Management
• Partnership Management
• Relationship Building
• Core Behavioural Competencies
• Deciding & Initiating Action
• Working with people
• Persuading and Influencing
• Delivering Results & Meeting customer expectations
• Entrepreneurial & Commercial thinking
• Job Match
• Culture Match

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Commerce
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• Minimum of 5 Years relevant experience in IT environment

Or 

• NQF4 with 7 Years relevant experience in IT environment

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• Span of Control    0-4

Level of Engagement     

Special Requirements / Employment Condition

• Must be willing to sign a NDA and adhere to Restraint of Trade requirements
• Required to travel locally and/or internationally
• Valid Drivers license

Workplace / Physical Requirements

• Hybrid Remote Worker
• Non-Billable