Active Jobs at Brights Hardware

Job Description

• The purpose of this job is to ensure and maintain an efficient service, this includes following the cash register procedure and accurately ringing up sales, in such a manner that it results in an increase in customer satisfaction and continuous growth of the business.

KEY RESPONSIBILITIES:

• Greet customers as they enter the store
• Follow cash up procedure
• Check cash received by customer
• Process EFT payments
• Ensure all sales are rang up accurately and efficiently on the registers
• Pack purchase items in shopping bags
• Hand over cash drops to superior, for security measures
• Perform daily cash ups
• Be aware of suspicious looking customers
• Be aware of all promotional products on sale
• Issue gift cards, check customers reward cards and cash in points
• Responsible for housekeeping of work area
• Participate in perpetual stock takes
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or Equivalent
• 1 Year minimum experience in a similar role
• Brights Induction (service excellence)
• Clear credit score
• Good customer service and Interpersonal skills
• Awareness & Vigilance
• Ability to handle pressure
• Numerical skills
• Ability to work in a team and independently with minimal supervision
• Exceptional organisational ability, high attention to detail and ability to multi-tasks
• Willing to work flexible hours and holidays to meet the needs of the business

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Job Description

• Purpose: The purpose of this job is to deliver exceptional customer service in such a manner that external & internal customers are satisfied; including all customers, delivery and transfer drivers.  
• This is accomplished by friendly service and accurate loading of all customers’ products purchased ensuring that the Yard runs efficiently by loading with the Forklift or Front-End Loader so that no losses of neither stock nor dissatisfied customers occur in order to have customers return to the store increasing sales and profit margins

KEY RESPONSIBILITIES:

• Loading customer vehicles, delivery trucks and transfer trucks promptly
• Ensuring that stock is properly stacked and counted
• Up keeping of tidiness and cleaning of area by sweeping and ensuring good housekeeping
• Assisting customers with excellent customer service and knowledge of goods
• Maintaining the operational vehicles in good condition
• Ensure operational procedures for operators are followed
• Reporting any problems and maintaining the record book
• Participate in perpetual stock takes
• Ensure housekeeping of work area
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or 3x Completed Intercept courses equating to total of 120 credits.
• Candidates with no matric but have an operator licence and have 1 year experience will be considered
• 1 year experience as an operator
• Valid Operator Licence
• Brights Induction (Service Excellence)
• Ability to deliver excellent customer service
• Ability to numerically count stock
• Able to work independently and as a team player
• Ability to communicate effectively (verbal)
• Ability to give excellent customer service and handle pressure
• Ability to operate machines safely and competently
• Building material product knowledge

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Job Description

• Purpose: The purpose of this job is to ensure that all general reception duties are achieved on a daily basis, by ensuring excellent internal and external customer service at the reception desk ensuring customer satisfaction resulting in the promotion of the business.

KEY RESPONSIBILITIES:

• Open switchboard and general receptionist duties
• Answering the telephone, direct all calls to the relevant person/department and taking messages
• Provide secretarial support
• Maintain an adequate inventory of office supplies
• Manage the distribution of stuff stationery
• Record all emailed transfers and stock orders in log book for branches and inter-branch
• Maintain a general filing system for all correspondence (emails, faxes, & quotes)
• Manage diesel cards
• Be aware of Managers and staff who are on lunch, leave, and sick leave and report on schedule sheet
• Manage coffee machine and hand out coffee machine coins to stuff
• Manage notice boards
• Resolve cash discount queries
• Check price changes and credit slips
• File shop account slips, stock adjustment & staff memo’s
• Type and print out A4 shelf talkers
• Participate in perpetual stock takes
• Perform any work-related tasks as delegated by superior

REQUIREMENTS:

• Matric or x3 Completed Intercept courses equating to total of 120 credits
• Brights Induction (service excellence)
• 2 Years minimum experience in a similar role
• Ability to handle pressure
• Problem solving skills
• Ability to communicate effectively (verbal & written) at all levels
• Planning, time management & organizing skills
• Excellent professional work standards
• Computer skills
• Decision making skills
• Willing to take on responsibility
• Attention to detail and high level of accuracy
• Professional and neat

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Job Description

• Purpose:  To assist customers by helping them choose a product that is best suitable for whatever need the customer has, in such a manner that the assistance of the Sales Person is appreciated by the customer when he/she purchases any product.
• This will include the ability to provide good customer service in such a manner that customer satisfaction is achieved, resulting in generating sales and promoting the business therefore creating sustainable growth in margins and profits.

KEY RESPONSIBILITIES:

• Attend to customers in a professional and helpful manner
• Generate more sales, ensure customer satisfaction by providing excellent customer service
• Control stock levels and doing regular stock counts
• Advise customers with regards to products, which product would be best in order to solve the customers’ problem
• Place stock orders with buyers if necessary
• Attend to relevant admin tasks including up keep of customer book, special orders file and forwarding of invoices as well as other relevant tasks
• Ensure merchandising is done properly and that the products are priced correctly
• Participate in perpetual stock takes
• Ensure good housekeeping of work area
• Perform any work-related tasks as delegated by superior

REQUIREMENTS:

• Matric or Equivalent
• 3 Years Sales experience in Paint department
• 3 Years minimum experience in a similar role in a Hardware environment
• 5 basic technical supplier competency certificates
• Customer Service Training
• Demonstrate acceptable sales technique
• Intermediate product knowledge
• Ability to communicate effectively (verbal &written)

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Job Description

• Purpose:  To effectively assist customers in a professional and competent manner with technical support and assistance in choosing a product that is best suited for their specific needs - and with the aim of achieving customer satisfaction generating sales and promote sustainable business growth.

KEY RESPONSIBILITIES:

• Attend to customers in a professional, competent, and helpful manner.
• Generate new business opportunities and maintain existing customer relationships to ensure overall customer satisfaction.
• Advises and assists customers regarding technical aspects merchandise.
• Assist with the ongoing management of stock by way of product inventories and participating in stock takes, including perpetual stock takes.
• Control and maintain acceptable stock levels and liaising with relevant departments regarding replenishment of stock when necessary.
• Advise the customer on products: price, specification, delivery, warranties, and any other information pertinent to the, use and care of the product.
• Advise customers on alternatives within the range of the product to further ensure customer needs are satisfied.
• Maintain and demonstrate up to date knowledge of the company’s product ranges and any additions/ changes to it.
• Attend to admin tasks including, but not limited to maintenance and updating of customer book, special orders file, submitting invoices and other relevant paperwork.
• Ensure merchandising is done according to the company’s merchandising standards and that the products are priced correctly.
• Maintain good housekeeping of work area.

REQUIREMENTS:

• Matric or 3x Completed Intercept courses equating to total of 120 credits.
• Candidates with no Matric will only be considered for this position if they have 7 years’ experience in Technical Sales in specific trade
• 7 Years Sales experience
• 3 years in retail/hardware giving technical advice to customers
• Brights Induction (Service excellence)
• 7 intermediate technical supplier competency certificates
• Intermediate level merchandising standards / In-house return per square meter standards
• Demonstrate Standard Operating Procedure knowledge unattended at 100% accuracy
• External Sales technique course
• Demonstrate above average sales technique
• Asserts problem solving ability
• Advanced technical product knowledge (achieve 100% in assessment)
• Ability to communicate effectively (verbal & written)