Active Jobs at CDW

MAIN PURPOSE OF JOB & KEY RESPONSIBILITIES

To ensure the service level to our customers is maximized through a combination of efficient purchasing, at the best possible price

• Develop supplier relationships for a given product set: ensure suppliers always provide information related to deals and promotions and use this information to negotiate better deals. This relationship can be supported by regular meetings where necessary
• To negotiate at any opportunity, to maximise margins, ensuring best price
• Liaise with sales teams to communicate any issues arising with their orders
• Clear and concise interaction with all company departments; notably the sales department
• Ensure purchase orders are loaded correctly to enable quick payment of invoices
• Ensure all changes to purchase orders are recorded on the system
• Liaise with warehouse to ensure any issues can be resolved in a timely fashion
• Provide cover for other members of the department as necessary and perform other tasks if requested from time to time by the Category Manager
• Support less experienced members of the team in the education of best practice

KNOWLEDGE AND EXPERIENCE

• Experience of working in a procurement role, ideally within IT (Understanding of core Kelway vendors, beneficial)
• Experienced in dealing with suppliers and contractors, and negotiations to ensure best cost and quality
• Excellent numeracy skills
• Excellent interpersonal and communication skills
• Demonstrated ability to work well under pressure
• Highly motivated with ability to work under own initiative, making decisions to benefit the business
• Demonstrated attention to detail, time management and organizational skills
• Microsoft Office skills, preferably including: Excel and Word but not essential

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KEY RESPONSIBILITIES

Digital Integration Project Engagement

• Partner with the eCommerce Solutions Specialst to manage qualified customer integration candidates from initial consultation through to live deployment.
• Ensure that all tasks in onboarding process are completed in a timely and accurate manner, including requirements definition, test system configuration, testing and live system enablement.
• Provision of go-live “hyper care” support for new customer integrations until a business-as-usual state is achieved.

Customer Support

• Second line support lead for all support enquiries, liaising with team members, Navision (ERP) support and the developers were required to resolve any issues.
• Analyse performance and behaviour within existing customers to identify opportunities to reduce errors and failures in the integration process.

General Tasks

• Collating and documenting feedback from customers & co-workers to drive future systems development.
• Participation in testing and documentation of system updates and major releases to ensure timely delivery.
• Providing cover for other team members as required by the business or for periods of absence.

Knowledge & Experience

Essential

• Familiarity with commonly used document formats (e.g. cXML/JSON), APIs and authentication methodologies (e.g. Basic Authentication/OAUTH2).
• Knowledge of transactional and business processes.

Desirable

• A detailed understanding of marketplace systems such as Ariba, Coupa and Oracle Business Network (supplier side only).
• Familiarity with supplier integration capabilities of ERP systems such as SAP, Oracle iProcurement, Workday & Jaggaer etc.
• A detailed understanding of buyer/supplier integration technologies including punchout and EDI.
• Exposure to service management systems, especially ServiceNow

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Key responsibilities

• Working closely with business stakeholders to produce actionable reporting
• Interrogate data sets & produce insight & analysis
• Build new reporting based on existing available data
• Work with business units to implement new new data points into our data set
• Work with Sales Operations leaders to produce KPI reporting
• Manage sales requests for Ad Hoc customer reporting
• Producing self serve solutions for customer reporting

Qualifications, Skills & Experience

• Excel, Macro, VBA script level capability
• A high level of mathematical ability
• The ability to plan work and meet deadlines
• Have strong programming skills, particularly in SQL, structured query language, and other common programming languages
• Highly detail orientated
• Experienced in developing Power BI reporting