eCommerce Integration Engineer at CDW

KEY RESPONSIBILITIES

Digital Integration Project Engagement

• Partner with the eCommerce Solutions Specialst to manage qualified customer integration candidates from initial consultation through to live deployment.
• Ensure that all tasks in onboarding process are completed in a timely and accurate manner, including requirements definition, test system configuration, testing and live system enablement.
• Provision of go-live “hyper care” support for new customer integrations until a business-as-usual state is achieved.

Customer Support

• Second line support lead for all support enquiries, liaising with team members, Navision (ERP) support and the developers were required to resolve any issues.
• Analyse performance and behaviour within existing customers to identify opportunities to reduce errors and failures in the integration process.

General Tasks

• Collating and documenting feedback from customers & co-workers to drive future systems development.
• Participation in testing and documentation of system updates and major releases to ensure timely delivery.
• Providing cover for other team members as required by the business or for periods of absence.

Knowledge & Experience

Essential

• Familiarity with commonly used document formats (e.g. cXML/JSON), APIs and authentication methodologies (e.g. Basic Authentication/OAUTH2).
• Knowledge of transactional and business processes.

Desirable

• A detailed understanding of marketplace systems such as Ariba, Coupa and Oracle Business Network (supplier side only).
• Familiarity with supplier integration capabilities of ERP systems such as SAP, Oracle iProcurement, Workday & Jaggaer etc.
• A detailed understanding of buyer/supplier integration technologies including punchout and EDI.
• Exposure to service management systems, especially ServiceNow