Active Jobs at Clinix Health Group (Pty) Ltd

Job Summary:

• To oversee the hospital’s billings process and ensure products and services received by patients aligns with the final bill. Perform accurate audits of patient files, comparing the products and services received with the itemized bill in the context of the Company’s billing requirements and contractual arrangements with Medical Schemes.

Minimum Qualifications and experience:

• Nursing Diploma
• 2-3 years’ experience in Billings environment
• Advanced Computer Literacy
• SAP will be an advantage.

Minimum Duties:

• Perform Billings Auditing duties in accordance with the Clinix Health Groups standard and procedure.
• Adhere to the principles and standards of patient advocacy according to the Clinix Health Groups
• Review and analyze reports as a management tool, to identify negative trends and implement corrective action.
• Audit patient files as per Company requirements (and standards) and in accordance with the Company contracts with Medical Schemes

Perform End of Case on the approved system

• Ensure the accurate maintenance of supplier invoices.
• Efficient management of Billing processes by Specific to private patients, final bill invoices on the SAP system as ‘paper’ claim and forward patient files to the collections department for further management.
• Adhere to reporting standards by analysing information and reports by identifying trends, discrepancies and inconsistencies for decision making.

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Customer Experience OfficerJob Summary:

• As Customer Experienced Officer, take responsibility to plan, coordinate and ensure all functions at the hospital are performed in a manner that optimises patient and staff experience.

Minimum Qualifications and Experience:

• Diploma: Marketing or healthcare related.
• 3 – 5 years in a health care environment.
• Experience as a customer experience specialist is advantageous.
• Computer proficiency.

Minimum Job Requirements:

• Implement approved frameworks and processes in which all patient experience initiatives will be deployed in the Hospital.
• Apply and utilise patient experience performance standards and deploy their respective measurements processes.
• Utilisation of patient experience index data (from various CHG sources) to improve patient experience.
• Under the leadership of the hospital manager and other senior managers, manage the overall patient experience within the hospital.
• Develop and manage patient journey campaigns.
• Creation or customisation (based on hospital need) of patient education materials including brochures, pamphlets and videos.
• Assist in the management of the flow of patients through various departments of the hospital to ensure they are seen or attended to in time by the appropriate health practitioners.
• Execute all customer experience tasks within established frameworks and policies to promote ‘one Clinix’ experience across all hospitals.
• Identifies and presents trends that might be addressed to improve quality and patient experience.
• Manages the customisation of customer experience (including hospital employees) initiatives and ensures the implementation thereof.
• Responsible for the coordination and execution of staff-related activities aimed at increasing satisfaction (including but not limited to, Health Day coordination, Staff wellness, etc.).
• Supports staff to serve as liaisons between patients, healthcare workers and families.
• Ensure timeous resolution of stakeholder queries and complaints and take ownership of issues.