Active Jobs at Concentrix

Job Description

• The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates.
• This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

go to method of application »

Job Description

• We’re on the hunt to find the type of leader we’d all come to if the world was ending, could this be you?
• If you’re a confident decision maker who is driven by results, whilst nurturing your people and teams, then joining our vibrant business as Head of Operations in Durban could be your calling.
• This opportunity requires a well experienced and highly organised individual to own the operational performance and lead your teams to deliver industry leading customer service and achieve the business’s objectives.
• If you’re the type of person who values and nurtures relationships, takes note of people’s key strengths and knows exactly how to use this to your advantage to help find solutions, then you’re already ahead of the game.
• A critical eye for detail and strategic way of thinking will get you far in this role, while a genuine knack for sales and persuasive communication is sure to impress us.
• If you have a proven track record of achieving positive results in the BPO sector, then take this moment to apply today.

What you’ll be doing:

• Ensuring optimisation of best practice to deliver a best in class operation in all work streams
• Identifying opportunities to exceed on delivery of operational objectives, maximise revenue and achieve business objectives
• Managing budget to optimise P&L, holding a balance sheet on key roles and ensuring that the commercial principles are adhered to Developing, measuring and reporting on key account objectives
• Ensuring change control framework is adhered and reported, feeding into the monthly invoice cycle
• Supporting people objectives with regards to recruitment, training, quality and driving engagement
• Ensuring compliance framework standards and policies are met and adhered to Growing and developing your people
• Communicating key messages within the campaigns by working with the management team and our ambassadors
• Acting as a lead and working closely with clients, key internal and external stakeholders across regions and other support areas to ensure alignment of plans and initiatives

What you’ll need

• 5 years’ experience in a senior Operations Manager position
• Previous sales experience (Advantageous)
• Excellent communication and negotiation skills
• Demonstrate prior experience within either retail or financial services sectors and a solid knowledge of regulated industries
• Experience in shaping and formulating operational strategic plans
• Demonstrable experience of senior stakeholder management
• Ability to deliver agreed programmes of work and embed initiatives for improvement

go to method of application »

Job Description

• Essential Functions/Core Responsibilities:
• Strategic Sourcing: Conduct industry benchmarking and identify and pursue supplier performance optimisation and cost reduction opportunities across corporate-wide commodity categories.
• RFx Management: Develop and manage the RFx process for procurement projects, including supplier evaluation, contract term development, pricing, licensing, functionality assessments, and product/service acquisition.
• Procurement Analysis: Conduct detailed financial, functional, and opportunity assessments to support decision-making.
• Process Expertise: Apply deep knowledge of procurement best practices across the Procure-to-Pay process, including order management, vendor management, supplier contracting.
• Supplier Development & Management: Identify and implement supplier process improvement initiatives, while managing key supplier relationships to enhance value delivery and minimise product and service costs aligned with business objectives.
• Business Collaboration: Collaborate across departments to promote procurement best practices and methodologies throughout the organisation.

Candidate Profile

• Experience: 4-7 years’ experience in procurement within IT (hard- and software) procurement is a must.

Skills:

• Advanced negotiation, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities with excellent attention to detail.
• Ability to interpret and negotiate basic to complex terms and conditions.
• Demonstrated expertise in organising and prioritising tasks in a fast-paced environment.
• Advanced Microsoft Office applications.
• Proven ability to present information effectively to internal and external stakeholders.

Attributes:

• Self-starter with a sense of urgency; thrives under pressure in both team and individual settings.
• Demonstrates business acumen and comprehensive understanding of organisational operations.
• Strong customer service orientation and professionalism.
• Ability to take initiative, demonstrate ownership, and focus on continuous improvement.
• Flexible and adaptable, with a proven ability to multitask and meet deadlines.
• Proficiency in English is a minimum requirement; multi-lingual preferred.
• Must be able to travel to the office in either Durban, Cape Town or Johannesburg on a regular basis (once per month or whenever required).