Active Jobs at Concentrix

Job Description

• Facilities manager for the Umhlanga Durban sites responsible for the day to day running of the sites located in this area supporting the Failites officers on site, Accountable for physical security, Site compliance, Maintenance systems and Site standards

What you'll be doing

• Manage and support the team of Facilities Officers and co-ordinate resources across the Umhlanga sites
• Support and motivate the wider team provide leadership.
• Ensure all essential services are continually supported by planned and reactive maintenance, including:-
• Security systems: access control, CCTV, intruder and fire alarms, smoke detection and fire suppression systems
• Security, cleaning, catering and vending services
• Heating/cooling, lighting and power services
• Business equipment: printers/copiers, headsets, projectors
• Fabric: interior property maintenance, layout alteration of property B
• Building repairs and grounds and property maintenance
• Proactively ensure that all Helpdesk tickets are managed in line with SLAs. 
• Ensure conformance with all compliance aspects of health, safety environment and security for planned and reactive maintenance.
• Liaise with management and end-user departments to plan alterations to property, layout, or other alterations to campaign requirements.
• Develop relationships with all stakeholders.
• Manage and monitor contractors to ensure service standards are fulfilled.
• Control costs and maintain budget management procedures
• Audit the PPM schedules and provide adequate feedback
• Support the wider team & business with ISO or compliance audits. 
• Prioritise the safety of employees, visitors and contractors during planned or reactive works.
• Support the delivery Capex and Opex budgets and associated projects. 

What you'll need

Skills / Knowledge & Experience

Essential

• Full driving licence with own vehicle
• Building or plant maintenance
• Energy management experience
• Excellent communication and listening skills
• Excellent customer service skills and ability to build rapport.
• PC literate, with a working knowledge of industry standard packages (e.g. Microsoft Word & Excel.)
• Ability to multi-task, and excellent organisational skills  
• Results focused, committed to providing outstanding customer service.
• Strong team player
• Excellent attention to detail
• Ability to remain calm and retain control when faced with difficulty.
• Behave responsibly and efficiently in use of resources and services, ensuring compliance with Health & Safety, care for the Environment, and expenditure within budgetary controls.

Desirable

• 3 years experience in a Facilities Management role
• Facilities management experience

Key Relationships

• Person(s).        
• Facilities Management Team
• Health & Manager
• Human Resources Department
• Business Managers and Operations
• Facilities
• Support Departments
• Visitors

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Job Description

• Our psychological health team is a diverse group of specialists dedicated to developing, delivering, and evaluating employee health and wellbeing strategies for Trust & Safety teams at Concentrix.
• Our initiatives are crafted to enhance and support positive mental and physical health, while fostering a healthy culture and work environment across the organization.
• The Virtual Wellbeing Counsellor will provide virtual mental health and wellbeing support to employees working in content moderation roles.
• This is a work at home based role and is for a 6-month contract on a full time basis with flexible working hours between 08:00 and 23:00

What you'll be doing

• As a qualified counsellor or psychotherapist, you'll conduct sessions using interventions such as Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT) and Mindfulness Based Therapies (MBT). You’ll routinely assess cases for risk, follow strict safety protocols and escalate complex cases to clinical leadership.
• Your role also includes collaborating with your colleagues to design and deliver group sessions that improve resilience, healthy coping, and distress management skills.
• As this role falls into the category of Trust & Safety, you’ll be working with people exposed to harmful content. This may occur in the form of images, video, and text related to hate speech, violence, child safety, depictions of harm to self and others, and harm to animals.

The primary responsibilities of this role include:

• Deliver one to one virtual counselling sessions, addressing a range of psychological health issues using short-term therapeutic interventions such as CBT, ACT and MBT
• Deliver one to one virtual coaching sessions, and develop resilience plans for maintaining employee health and wellbeing
• Deliver virtual group and peer support sessions aimed at building resilience, developing healthy coping strategies and building positive working relationships
• Facilitate virtual creative sessions such as creative therapies, music therapies, and mindfulness-based activities
• Assess cases for trauma related to exposure to graphic content and follow escalation protocols
• Evaluate and appropriately manage risks of harm to self or others in a timely manner
• Manage confidential case records and reports safely, and in line with privacy protocols
• Deliver psychometric assessments to employees in the region
• Review assessment data for trends that require intervention, and contribute to insight reports
• Complete administrative duties, including tracking session data and completion of individual case notes in a timely manner
• Respond promptly to emails and messages from employees seeking support, ensuring clear and timely communication
• Communicate with the clinical leadership team on a regular basis to discuss observations, insights risks and areas for improvement
• Contribute towards safe working practices across the Psychological Health team
• Attend monthly peer support sessions with your Clinical Manager and regional colleagues
• Adhere to professional and ethical guidelines set by discipline specific governing and licensing bodies

Minimum qualifications:

• Master’s degree in clinical psychology, counselling psychology, or psychotherapy
• Current unrestricted license to practice in the country where the site is based
• Minimum 3 years of experience in wellbeing or psychotherapy field
• Proven experience in cross-cultural counselling, demonstrating sensitivity and competence with diverse client backgrounds
• Able to build trust and rapport with employees, managers and team members
• Proven experience designing and delivering wellbeing/mental health training, workshops and webinars
• Strong data management skills, ensuring accurate handling of sensitive information and session records
• Excellent time management and prioritization skills, effectively handling multiple tasks and responsibilities in a dynamic setting
• Proven ability to maintain professionalism and ethical standards in a business environment
• Excellent communication skills
• Fluent in written and spoken English

Desired qualifications:

• Experience working in Trust and Safety or a content moderation environment

Closes: 2025-12-07