Active Jobs at Core Group

Job Purpose

• The AR Credit Controller is responsible for the effective management of customer credit, billings, cash allocations, cash collection, and reconciliations. The role ensures compliance with credit policies, accurate customer account maintenance, timely billing and collections, and professional internal and external customer service to support healthy cash flow and risk management.

Qualifications & Experience

• Min a Diploma or Degree in Finance, Accounting, or a related field
• Minimum 3–5 years’ experience in an Accounts Receivable or Credit Control role
• Experience working with CGIC and credit insurance processes (preferred)

Key Responsibilities

Account Maintenance & Credit Management

• Distribute credit applications to new customers and manage credit limit increases/decreases.
• Review all credit applications for completeness and accuracy upon receipt.
• Submit CGIC approval requests via the Cregalink application and forward to the AR Manager for approval.
• Create new customers on the ERP system and upload approved/declined credit applications to the Company Shared Drive (Google Drive).
• Maintain accurate customer master data including CGIC status, email addresses, delivery addresses, contact details, and sales representative allocations.
• Ensure all customer-related portals are understood and compliance requirements are adhered to.
• Place customer accounts on hold when credit limits are exceeded and update records for BUH and AR Manager review.
• Release orders carefully and efficiently within two hours of receipt from Order Management, ensuring strict adherence to approved credit limits.
• Ensure no orders are released against expected fraudulent cheques or deposits.
• Prepare monthly reconciliations as part of incentive packs in the prescribed format.
• Issue monthly Syspro statements to customers by close of business on Business Day 4 (excluding credit balance statements), including intergroup statements.

Banking & Cash Allocations

• Save all remittances and payment confirmation emails to the Company Shared Drive (Google Drive).
• Receipt all customer payments to accounts by noon on the following business day.
• Allocate payments according to customer remittances within two business days of reflecting on the bank statement.
• Obtain confirmation emails from customers when remittances are not provided.
• For interim payments with no allocation instructions, obtain written confirmation from the customer that the amount should remain unallocated.
• Ensure no unallocated amounts remain over month-end.

Billing Management

• Submit monthly contractual billings to BUH by close of business on Business Day 13.
• Load approved contractual billings on Syspro and upload to the Company Shared Drive by Business Day 18.
• Load approved ad hoc billings on Syspro and upload to the Company Shared Drive within two business days of BUH approval.
• Liaise monthly with customers to identify ad hoc billings due that have not been deducted from their accounts.
• Forward ad hoc billings to the relevant sales representatives within 72 hours of receipt and follow up until resolved.
• Ensure the Filemaker system is checked and all approved billings are raised timeously.

Cash Collection

• Ensure all outstanding amounts are collected timeously in line with agreed payment terms.
• Confirm customer receipt of statements and resolve queries prior to due dates.
• Submit all AR adjustments for approval by the AR Manager.
• Save full supporting documentation for all adjustments on the Company Shared Drive.
• Prepare and submit incentive packs based on cash collection performance by Business Day 4 in the prescribed format.

Credit Committee Preparation

• Prepare full reconciliations and detailed responses for outstanding balances in the prescribed format.
• Ensure all action items are addressed by the subsequent credit committee meeting.
• Provide required responses even if unable to attend the meeting.

Customer Service

• Internal: Resolve internal queries efficiently, professionally, and within agreed timelines.
• External: Handle and resolve all customer queries in a professional, timely, and customer-focused manner.

Key Skills & Competencies

• Strong attention to detail and accuracy
• Excellent time management and organisational skills
• Ability to work under pressure and meet strict deadlines
• Strong communication and stakeholder management skills
• Sound understanding of credit risk and AR processes
• ERP system proficiency (Syspro experience advantageous)

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About the Role

• We are seeking an experienced Senior Supply Chain Controller to ensure the efficient and cost-effective movement of stock from suppliers to our warehouse in Jet Park.
• This is a strategic and operational leadership role responsible for inbound supply chain processes, compliance, and continuous improvement initiatives in a fast-paced environment.

Key Responsibilities

• Define, document, and standardise critical supply chain processes, ensuring adherence and continuous improvement through automation where possible.
• Develop and maintain a robust succession plan, mentoring and delegating responsibilities to identified successors.
• Ensure all product master data impacting inventory movement and receipt processes is accurate and complete.
• Manage purchase order processes across supplier portals and SysPro, ensuring alignment and reconciliation of order books.
• Drive strategic operational initiatives and deliver on quarterly SCorPion objectives and key supply chain projects.
• Ensure customs, regulatory, and SARS compliance, including correct tariff classifications and certifications, minimising delays and penalties.
• Maintain full visibility of inbound shipments and communicate priorities to the warehouse and stakeholders.
• Ensure operational tasks are completed proactively to maintain uninterrupted stock flow.
• Deliver accurate and timely internal and cross-functional reporting.

Minimum Requirements

• Degree in Supply Chain Management, Logistics, or a related field.
• Minimum 8 years’ experience in supply chain, preferably within fast-paced consumer electronics or similar industries with multiple stock locations.
• Strong financial, business, and analytical skills.
• Exceptional attention to detail with the ability to follow through on tasks.
• Proven leadership experience managing large and diverse teams.

Key Competencies

• Strategic and operational supply chain expertise
• Process improvement and automation
• Stakeholder and supplier management
• Regulatory and customs compliance knowledge
• Strong leadership and succession planning capability
• Excellent analytical and reporting skills

Closing Date 27 February 2026

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About the Role

• We are looking for a highly analytical and commercially minded Senior Business Analyst to bridge the gap between business operations, systems, and data. This role plays a critical part in enabling data-driven decision-making, optimising business processes, and delivering strategic insights across a complex operational environment.
• The successful candidate will work closely with cross-functional stakeholders, leveraging advanced analytics, data visualisation, and business process expertise to drive efficiency, performance, and innovation.

Key Responsibilities

• Partner with stakeholders to define, prioritise, and translate business requirements into actionable, data-driven solutions
• Act as a bridge between business operations and systems, enabling improved decision-making and streamlined processes
• Develop predictive and prescriptive analytics models to forecast demand, optimise inventory, and improve inbound and outbound logistics planning
• Design, develop, and maintain advanced dashboards and reports using Power BI and other analytics tools, providing real-time visibility into KPIs, trends, anomalies, and behaviours
• Incorporate client business intelligence and recommend areas for operational improvement
• Create intuitive, user-friendly dashboards aligned to business KPIs, enabling self-service analytics for non-technical users
• Map and optimise complex business processes using clear, integrated process flow diagrams
• Present insights, recommendations, and feedback in strategic and operational workshops

Qualifications

• Bachelor’s degree (Honours preferred) or Master’s degree in an analytical discipline such as Information Technology, Data Analytics, Data Science, Statistics, or related field
• Business Analysis certification (e.g. CBAP) is advantageous

Experience Required

• Minimum 5+ years’ experience in business analysis, data analytics, data science, business intelligence, or business process reengineering
• Strong experience working with large datasets from multiple sources, including querying databases for analysis and reporting
• Proven experience designing dashboards, visualisations, and reports to support data-driven decision-making
• Knowledge of Microsoft Fabric, including data integration, analytics, and governance
• Strong stakeholder engagement skills with experience working across cross-functional teams
• Demonstrated ability to map, link, and optimise complex business landscapes

Technical Skills

• Business requirements analysis and solution design
• Data engineering concepts, ETL processes, and multi-source data integration
• Advanced SQL skills (MS SQL, PostgreSQL, MySQL)
• Microsoft Fabric Suite, including advanced Power BI, DAX, Power Query, custom visuals, and automated reporting
• Python proficiency for data manipulation, analytics, automation, and machine learning (R advantageous)
• Advanced Excel skills, including Power Query, PivotTables, and VBA
• Strong project management skills with the ability to prioritise tasks and meet deadlines

Soft Skills & Competencies

• Excellent written and verbal communication skills
• High attention to detail and commitment to data accuracy and quality
• Results-driven, dependable, and resourceful
• Innovative and forward-thinking, with a passion for continuous improvement
• Strong time management and prioritisation skills
• Logical, analytical problem-solver with a structured approach
• Naturally inquisitive, always seeking to understand and improve the “what, why, who, where, when, and how”
• Flexible and adaptable in a dynamic environment
• This role is ideal for a Senior Business Analyst who thrives at the intersection of data, strategy, and operations—and who is passionate about turning insights into measurable business impact.

 Closing Date 27 February 2026

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About the Role

• We are seeking an experienced Distribution Manager to lead and control end-to-end distribution operations within a fast-paced, high-security environment handling high-value mobile electronics. This role is critical to ensuring secure, cost-effective, and on-time delivery across multiple channels, while protecting revenue, brand reputation, and customer experience.
• The successful candidate will bring deep expertise in the South African courier and express delivery landscape, strong commercial acumen, and proven experience managing security-sensitive distribution networks.

Work Environment

• Office and Distribution Centre–based
• Travel required within South Africa and Southern Africa
• High-value, high-risk distribution environment
• Multi-channel distribution: DC-to-DC, retail, corporate, and end-customer
• Close interaction with couriers, armored vehicle providers, airlines, and cross-border logistics partners

Key Responsibilities

Distribution & Delivery Management

• Manage end-to-end distribution from the Kempton Park DC to retail stores, DCs, and end customers.
• Design and optimize delivery models, including:
• Rapid scooter deliveries (within-the-hour / same-day)
• Airline freighter solutions (domestic and cross-border within Southern Africa)
• Manage front-door and back-door deliveries, DC-to-DC, and DC-to-end-customer movements.

SLA, Cut-Off & Performance Management

• Define, manage, and enforce SLAs, delivery cut-offs, and service-level commitments.
• Measure and report on courier performance, on-time delivery, exceptions, and service adherence.
• Ensure compliance with approved delivery service types and escalation protocols.

Cost & Commercial Control

• Approve and manage all distribution-related costs.
• Monitor cost-to-serve by delivery type, region, and service level.
• Identify and implement cost optimization opportunities without compromising security or service quality.

Systems, EDI & Visibility

• Ensure effective EDI integration with multiple 3PL and courier partners.
• Maintain real-time track & trace, delivery visibility, and exception reporting.
• Provide accurate delivery status updates to internal stakeholders and customers.

Security & Risk Management

• Enforce strict controls for high-value goods in transit and at all handover points.
• Collaborate with security partners to mitigate theft, loss, and operational risk.
• Ensure compliance with internal security, audit, and insurance requirements.

Stakeholder & Relationship Management

• Build and maintain strong relationships with courier and logistics service providers, customers, and internal stakeholders.
• Act as the escalation point for critical delivery or service failures.

Qualifications & Experience

Qualifications:

• Bachelor’s Degree in Logistics, Supply Chain Management, Business Management, or a related field
• Relevant logistics or supply chain certifications (advantageous)

Experience:

• Minimum 5+ years’ experience in the South African delivery and courier industry
• Proven experience managing high-value, security-sensitive distribution operations
• Strong exposure to SLA management, courier performance measurement, and delivery optimization
• Experience working with 3PLs, airline cargo operators, and express delivery services
• Experience managing EDI integrations with logistics partners

Skills & Competencies

Technical Skills:

• In-depth knowledge of the South African courier, express, and linehaul delivery landscape
• SLA management and performance analytics
• Cost control and budget management
• EDI, WMS, and logistics systems integration
• Track & trace and delivery visibility tools
• High-value distribution security and risk management

Soft Skills:

• Strong leadership and decision-making ability
• High attention to detail and accountability
• Excellent communication and stakeholder management
• Ability to perform under pressure in time-critical environments
• Commercial and customer-focused mindset

Key Competencies:

• Operational excellence
• Commercial acumen
• Security awareness and risk mitigation
• Data-driven decision-making
• Relationship building and negotiation
• Continuous improvement mindset

 Closing Date 27 February 2026

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About the Role

• We are seeking a highly driven E-commerce Operations Manager to lead same-day, express, and on-demand fulfilment operations within a high-volume, time-critical e-commerce environment. This role is responsible for ensuring fast, accurate, and seamless order fulfilment from order entry through to final delivery, while delivering a premium customer experience.
• The successful candidate will combine strong operational discipline with innovation, systems expertise, and a relentless focus on customer satisfaction.

Work Environment

• Office and Distribution Centre–based
• Travel within South Africa and Southern Africa as required
• Extremely fast-paced, high-volume e-commerce operation
• Same-day, express, and on-demand deliveries
• High-value mobile electronics
• Real-time order management and customer visibility
• Strong dependency on systems, automation, and courier performance

Key Responsibilities

End-to-End Fulfilment Operations

• Own the full e-commerce fulfilment lifecycle: order entry → picking → packing → dispatch → delivery.
• Manage and optimize fulfilment workflows for speed, accuracy, and cost efficiency.
• Enforce order cut-offs, wave planning, and dispatch timelines.
• Maintain high inventory accuracy and full stock traceability.
• Lead and manage E-commerce Fulfilment Supervisors.

Customer Experience & Service Excellence

• Deliver a consistently high-quality customer experience across the fulfilment journey.
• Proactively communicate delivery updates and status changes to customers.
• Manage exceptions, failed deliveries, and escalations swiftly and effectively.
• Liaise with internal stakeholders on e-commerce platform and systems changes, including integration and website functionality.

Process, Systems & Optimization

• Design, implement, and continuously improve picking, packing, and dispatch processes.
• Leverage automation and technology to increase throughput and reduce manual errors.
• Drive innovation in fulfilment methods to improve speed, accuracy, and cost efficiency.
• Manage production consumables (e.g. boxes, gum tape, manilla), ensuring availability and identifying cost-effective alternatives.

Courier & Express Partner Management

• Manage same-day and express delivery partners.
• Monitor courier performance against speed, accuracy, and SLAs.
• Ensure correct application of delivery service types per order.
• Participate in performance reviews and continuous improvement initiatives with partners.

Performance & Capacity Management

• Forecast volumes and plan operational capacity for peak periods and promotions.
• Monitor KPIs, delivery SLAs, and service quality in real time.
• Take immediate corrective action where performance or service levels fall short.

Qualifications & Experience

Qualifications:

• Bachelor’s Degree in Supply Chain, Logistics, Operations, Business, or a related field
• E-commerce, fulfilment, or operations certifications (advantageous)

Experience:

• Minimum 5+ years’ experience managing e-commerce fulfilment or express/last-mile delivery operations
• Proven experience in same-day and express fulfilment environments
• Strong understanding of customer experience (CX) and service recovery in e-commerce
• Hands-on experience with OMS, WMS, TMS, and real-time delivery tracking systems
• Demonstrated success in process optimization, operational innovation, and execution under pressure

Skills & Competencies

Technical Skills:

• End-to-end e-commerce fulfilment operations (picking, packing, dispatch)
• Same-day and express delivery management
• OMS, WMS, TMS, BI, and reporting platforms
• Process mapping, workflow optimization, and automation
• Real-time order tracking and dashboard reporting
• Exception and escalation management

Soft Skills:

• Thrives in high-pressure, time-critical environments
• Strong customer-centric mindset
• Decisive, action-oriented leadership
• Excellent communication and stakeholder management
• Highly adaptable, solutions-driven, and resilient

Key Competencies:

• Customer experience excellence
• Operational agility and speed
• Process discipline with an innovation mindset
• Data-driven decision making
• Continuous improvement
• Accountability and resilience

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Job Description

• We are looking for a skilled and detail-oriented Systems Coordinator (Customer Service and CRM) to own the administration, configuration, integration, and governance of customer-facing systems used by our inbound contact centre and outbound CRM/sales teams.
• This role is critical in ensuring stable, secure, and efficient CRM and contact centre platforms that enable frontline teams to deliver excellent customer experiences while meeting operational, reporting, and compliance requirements.
• The successful candidate will be technically strong, analytically minded, and comfortable working closely with business users in a fast-paced, service-driven environment.

Work Environment

• Contact centre based
• Normal working hours: 08:00–17:00 (after-hours or weekends as required)
• Travel within South Africa and Southern Africa as required

Key Responsibilities

• Own the administration, configuration, integration, and governance of customer service, CRM, and contact centre platforms supporting approximately 40 inbound agents and outbound CRM/sales teams.
• Configure and maintain users, roles, permissions, security models, workflows, and automations.
• Ensure SLAs are correctly defined within systems and can be tracked, monitored, and escalated.
• Design, build, and maintain data flows, integrations, and automations to eliminate manual “swivel-chair” processes and improve operational efficiency.
• Continuously review system performance and business processes, redesigning workflows in line with best practice.
• Understand reporting requirements and design sustainable, accurate, and consistent reports and dashboards that can be consolidated for stakeholder use.
• Provide application support to end users, resolving system issues and ensuring high platform adoption.
• Ensure compliance with data protection, security, audit, and POPIA requirements.

Qualifications

• Essential: Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Desirable: CRM-specific certifications (Salesforce Admin, Microsoft Dynamics 365, HubSpot Admin or similar), ITIL Foundation, Microsoft, AWS, or cloud administration certifications.

Experience

• 3–5 years’ experience as a Systems Administrator, Application Support Specialist, or Business Systems Analyst.
• Hands-on experience administering CRM and/or contact centre platforms such as Zendesk, Salesforce, Brevo, Zoho, Euphoria, or similar.
• Proven experience configuring systems including user management, roles, permissions, security models, workflows, and automations.
• Experience working with APIs and webhooks to support data integration and ETL processes.
• Experience supporting end users and resolving application-related issues.
• Experience working with cross-functional teams and business stakeholders.
• Working knowledge of POPIA and data privacy principles.
• Technical Skills
• Strong understanding of data protection, privacy, and access control principles.
• Knowledge of audit requirements and least-privilege security models.
• Strong analytical and problem-solving capability.
• Ability to translate business requirements into effective system configurations.
• Excellent documentation, process mapping, and SOP development skills.
• Comfort working with reporting, BI tools, and KPI definitions.

Soft Skills

• Strong stakeholder communication skills across sales, operations, and management.
• High attention to detail with a strong focus on data accuracy.
• Comfortable working in a fast-paced, user-driven environment.
• Organised, resilient, and outcomes-focused.

Key Competencies

• Customer and colleague centricity, with a strong focus on frontline efficiency and ease of use.
• Analytical and data-driven decision making.
• Strong process design, documentation, and continuous improvement mindset.
• Effective vendor and stakeholder management, including escalation and service governance.
• Strong security, governance, and compliance awareness.
• Proven ability to deliver projects and system changes through periods of operational change.
• This role plays a key part in enabling efficient customer service operations, supporting peak demand periods and campaigns, and ensuring that customer data, systems, and processes are secure, reliable, and fit for purpose.

 Closing Date 27 February 2026