Active Jobs at Development Bank of Southern Africa (DBSA)

The General Assistant will be responsible for the following (but not limited to):

Providing a maintenance and support service to the IPP office as per required standards

• Set up workstations as per relevant Head of department’s request.
• Ensure that all equipment, furniture and furnishings are maintained, checked and kept in good working condition in accordance with housekeeping procedures.
• Daily floor-check of all buildings and fixing any problems encountered if able to.
• Reporting and logging faults/problems to the relevant department or head of department as and when necessary; following up on reports to ensure faults have been fixed and problems resolved timeously.
• Collect all paper to be shredded from the IPP Office and deliver to shredding room always accompanied by Security to separate paper from other materials and shred the paper
• Preparation of Bid Windows which includes but is not limited to:
• Collection of all paper to be shredded
• Preparation of rooms to Bid Window specifications
• Filling all water and stationery requirements
• Assisting at Bid Window Receiving

Internal delivery of supplies and/or equipment to IPP office

• Collect stationery at Receiving and check that the invoice is correct against the order
• Deliver stationery to relevant recipient or pack it in stationery room
• Attend to specific requirements associated with the movement of office furniture by:
• Locating the furniture/ equipment for re-location and checking or
• removing connectivity to power sources and/ or securing loose shelving to avoid damage during movement in accordance with safety requirements
• Lifting and placing item onto mobile trolley or carrying to designated location and setting up (work station / shelves and accessories) in accordance with requirements.

Accurate & continuous recording and relocating of assets and keys

• Tagging assets by placing bar-coded sticker on relevant asset
• Recording of asset information on database- the location of asset and asset numbers
• Relocation and/or packing of assets as per instructions from relevant authority
• Assisting staff with key requests by logging receipt and return of keys ; ensuring that keys match locks on doors and are returned when rooms/offices are not utilised.

Effective self-management and team-work

• Maintain a professional image in all aspects of personal and work presentation
• Deadlines met; relevant parties are informed of deadlines not met – able to provide appropriate resolution for tasks or deadlines not met
• Actively seeks and is able to accept constructive feedback; Maintain a positive attitude and respond openly to feedback
• Continuously drive to develop own skills and knowledge - Take ownership for driving own career development
• Apply knowledge of the organizational systems, structures, policies and procedures to achieve results
• Demonstrate initiative in follow through to ensure that personal quality and IPP Office standards are consistently and accurately maintained
• Show commitment to teamwork and a willingness to go the extra mile to achieve team objectives

The role requires:

• Qualification: Matric or Matric equivalent
• At least 2-3 years’ experience providing customer service to senior executives
• At Least 4-5 year’s proven experience in successful general maintenance e.g. fixing loose cabinets and door handles, changing light bulbs, fixing leaking taps etc.
• Basic Level computer Literacy – MS Word, Excel, Outlook
• At least 2-3 years’ experience in basic administration functions – preparing and maintaining basic stock spreadsheets accurately

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The Key Responsibilities of the IT Support Technican role include but are not limited to:

Provide effective support to end users at the IPP Office:

• Will assist all users with any logged IT related incident when called upon
• Will diagnose and resolve software and hardware incidents, including operating systems (Windows)
• Analyse and Assess the information
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.

Documentation/Record Management

• Accurately record, update and document requests using the IT service desk system
• Accurately record, update and document asset management changes
• To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient

Customer Communication

• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels of the organisation.
• Continuously update users on progress of logged tickets until resolution.
• Ensure required escalation is done timeously 

Effective self-management and team work

• Apply knowledge of organisation systems, structures, policies and procedures to achieve results.
• Demonstrate initiative in follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
• Provide appropriate resolution for tasks or deadlines not met.
• Act in a customer centric manner.
• Maintain a positive attitude and respond openly to feedback

Minimum Qualification and requirements:

• MCSA or equivalent
• CompTIA A+ Hardware & Software
• CompTIA N+ Networking is advantageous
• ITIL Foundations certificate is advantageous

Experience:

• 3 years Helpdesk/IT Administrator experience with technical support and troubleshooting abilities
• Experience with DHCP, LAN/WAN and Endpoint Management
• Good working knowledge of Windows 7/8/10/11, Windows Server 2008/2012/2016/2019, active directory
• Must have excellent people, telephonic and written communication skills.