We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity. Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is...
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Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Social Media Host, you’ll be supporting the delivery of high-quality service within the contact centre covering, but not limited to, engaging with our customers through Social Media Platforms, reviewing customer feedback via Feedback platforms such as Trustpilot and App Stores as well as being responsible for ensuring video content uploaded to the website is appropriate and in line with the Betway Brand Tone of voice. This will help us excel at providing world class service to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Providing world-class customer service by responding to customer queries via our social media and feedback platforms
- Moderate videos posted by customers to ensure they adhere to the business quality assurance standards on the Betway Clips Platform
- Processing and resolving incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Completion of tasks assigned during shift
- Customer relationship building and management as well as cross selling products and services
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Excellent time management and adherence to schedule
- Performing extra tasks given by managers / shift supervisors as required
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Clear and concise verbal and written communication skills
- The ability to handle complex interactions clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Exceptional attention to detail, ensuring high standards of quality in all interactions
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Matric with 2+ years of customer service experience, or a completed Degree/Diploma with no experience required
- Must be available to work 24/7 shifts
- Must have reliable transport
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Expertise in managing multiple customer contacts simultaneously.
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Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Real Time Analyst you’ll be supporting the delivery of a high-quality service within the contact centre, covering monitoring, analyzing and managing real-time contact centre performance to ensure optimal service levels and host efficiency. This will help us excel at providing super class customer service to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
Real-Time Monitoring & Performance Management
- Monitor intraday contact centre performance (calls, chats, emails, etc.) in real time using Workforce Management (WFM) tools.
- Track key metrics such as adherence, occupancy, service levels, ASA (Average Speed of Answer), and queue volumes.
- Take immediate corrective actions such as reassigning Hosts, escalating issues, or recommending break/lunch adjustments to maintain service levels.
Communication & Coordination
- Serve as the primary point of contact for real-time updates and escalations during live operations.
- Coordinate with Team Managers to manage Host availability, shrinkage, and adherence.
- Communicate intraday changes, system outages, or critical incidents to stakeholders as needed.
Reporting & Analytics
- Provide real-time dashboards, status reports, and end-of-day performance summaries.
- Identify trends and patterns affecting service levels and provide recommendations for improvement.
- Support analysis of peak traffic periods, promotional campaigns, and product launches.
Tools & Systems Management
- Operate and optimize WFM systems (Genesys or similar platforms).
- Monitor and troubleshoot issues in telephony or chat routing systems in collaboration with IT teams.
- Assist with schedule adjustments and shift management as required.
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Minimum 2 years’ experience in a contact centre environment
- Experience with regulatory requirements and responsible gambling policies
- Proficient in Microsoft Excel and data visualisation/reporting tools
- Analytical and problem-solving skills
- Attention to detail and ability to multitask in high pressure environments
- This role requires rotating shifts, including evenings, weekends, and public holidays
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Experience in a real time analyst support function
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Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Responsible Gambling Specialist, you’ll be supporting the delivery of our Customer Interaction Programme, as well as all tasks covering, assisting and protecting our customers to ensure they are gambling responsibly. This will help us excel at creating a safe environment for our customers to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Conducting account reviews to determine whether a Customer Interaction Programme (CIP intervention is required, and which level of intervention based on a thorough review.
- Performing appropriate actions on accounts that support Responsible Gambling (RG).
- Conducting follow up calls to customers who contact the Customer Call Centre (CSC) threatening suicide or self-harm.
- Completing all RG-related inbound emails received from customers and taking the relevant action.
- Reviewing RG tasks conducted by the CSC when required and assessing and where necessary.
- Provide compliance and Responsible Gambling (RG) process direction and assistance to the CSC.
- Informing the RG Team Lead (TL) of any higher-level interventions.
- Liaising with the RG Service Manager and the Customer Care Operations Manager when needed.
- Actioning ad-hoc escalations and queries.
- Reviewing self-exclusion removal requests and executing in line with process.
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- A degree or diploma in behavioural science, legal or regulatory compliance.
- Minimum 12 months working experience in a role that equips you with sound knowledge of the Responsible Gambling Policy and Procedures.
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Ability to identify, analyse and conclude behaviour outside of the normal.
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Must be self-motivated and pro-active with impeccable problem-solving skills.
- Ability to identify, analyse and conclude behaviour outside of the normal.
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Previous experience in Risk & Fraud
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
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Why we need you
- We are on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Front-End Developer, you will focus on building responsive and engaging user interfaces. You will collaborate with team members to implement designs, improve user experiences, and deliver high-quality front-end solutions.
What you’ll be doing
Front-End Engineering
- Build and maintain user interfaces for web and mobile applications using Angular, React, and React Native.
- Optimize applications for performance and responsiveness across different devices and browsers.
- Implement UI/UX designs in collaboration with designers and ensure consistency with design specifications.
- Write clean, maintainable, and efficient code following best practices.
- Debug and troubleshoot issues to ensure smooth functionality of front-end components.
- Work closely with back-end developers to integrate front-end and back-end systems seamlessly.
Collaboration
- Participate in Agile ceremonies, contributing to project planning and team discussions.
- Communicate effectively with designers, developers, and stakeholders to deliver features on time.
Documentation
- Document front-end components and workflows for future reference and team knowledge sharing.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- 2–4 years of experience in front-end development using Angular, React, and React Native.
- Proficiency in JavaScript, TypeScript, HTML, and CSS.
- Understanding of responsive design principles and cross-platform development.
- Experience with state management libraries (e.g., Redux, Context API).
- Familiarity with testing tools such as Jest or Cypress.
- Experience integrating front-end applications with RESTful APIs.
- Strong problem-solving skills and attention to detail.
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Exposure to mobile application development using React Native.
- Familiarity with Progressive Web Apps (PWAs).
- Basic knowledge of build tools such as Webpack or Babel.
- Understanding of version control systems (e.g., Git).
- A good understanding of UI/UX principles and accessibility standards.
- A degree in Computer Science, Software Engineering, or equivalent experience.
Method of Application
Use the link(s) below to apply on company website.
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