Careers at SITA SOC (Ltd)

Purpose of the job

• To manage SITA internal/external project(s) following the SITA project management methodology, within a defined service/product/customer portfolio under the supervision of a Programme Manager/PMO Manager/Line Manager.

Key Responsibility Areas

• INITIATION PROJECT - Effectively applies project management principles to initiate and plan the project.
• MANAGE PRODUCT DELIVERY - Manage product delivery to ensure successful delivery of the project.
• PROJECT CONTROL - Monitor and Control project activities to ensure successful delivery of the project objectives within budget, scope, time and quality according to plan
• PROJECT CONTROL-FINANCE - Consolidate, Monitor and control project costs and revenue to ensure delivery of the project within budget and profitability guidelines
• PROJECT CONTROL-RISK - Monitor and Control project risks and issues; and
• PROJECT CLOSURE - Close Project according to company policy.

Qualifications and Experience

• Minimum: 3 Year National Diploma / Degree in Business Management/ Project management / Information Technology/ Computer Science or equivalent (at least NQF Level 6).
• Project Management Professional (PMP) and/or Prince 2 Practitioner Certification and/or Agile PM Practitioner will be an added advantage.

Experience: A minimum of 5 – 6 years working experience, including:

• At least 3 years Project management experience,
• At least 3 years working experience in an IT environment and
• At least 3 years in public sector IT environment.

Technical Competencies Description

• Public sector / Government organization; Information Technology management; ICT Services; System Engineering methods and Governance; Project Management Office (PMO) Management; Project management methodologies (PMBOK, Agile PM and Prince 2); PPM Governance. Computer Literacy: SITA Business Planning system (BPS), Oracle ERP; Project Schedule Management (PSM); Oracle Time & Labour (OTL); MS Office; MS Projects.

Deadline:19th December,2025

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Purpose of the job

• To monitor network status, attend to network incidents and service requests to ensure service restoration, and complete root cause analysis.

Key Responsibility Areas

• Infrastructure management. Maintenance of Network Devices. Provide user support and attend to logged incidents.

Qualifications and Experience

• Minimum: 3-year National Diploma/Degree in IT related field (Computer Science, Information Technology/Engineering, BCom etc) Certificate in CCNA.
• Experience: 3 - 5 years’ experience in LAN (Local Area Network) Troubleshooting Technology, Network topology, Network Design, Application Layer and routing protocols.

Technical Competencies Description

• Knowledge of: Behavioural Attributes: Self-confidence, Problem resolution orientation, Customer Relations, communication. Ability to interact with leadership and external customers. Incumbent must be willing to consult and interact with Government officials, standards generating bodies, accreditation and certification bodies. Ability to work independently under minimal supervision Must be willing to work standby shifts and overtime when required the incumbent will be required to consult and interact with relevant Government Officials, standards generating bodies, accreditation and certification bodies. Network/Infrastructure Management.

Interpersonal/behavioural competencies:

• Attention to Detail, Analytical thinking, Continuous Learning, Disciplined Resilience, Stress Management.

Deadline:19th December,2025

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Purpose of the job

• To provide remote and onsite LAN and Desktop technical support to Workstations and Network infrastructure, ensuring that the clients requirements are always met and their expectations exceeded.

Key Responsibility Areas

• Provide first and second level LAN & desktop support.
• Install and configure new IT equipment.
• Implementation, customisation and maintenance of the remote software deployment.
• Provide support to the enterprise’s local IT and software resources.
• Provide LAN & desktop advisory services to clients.

Qualifications and Experience

• Minimum: Grade 12 PLUS National Higher Certificate in IT (NQF Level 5) with A+/N+ either as a subject of the Certificate OR as a separate certification (expiry irrelevant).
• Experience: At least one-year corporate experience in the Service Management / End User Support Environment, OR Call Centre Agent experience with 1 – 2 years relevant experience in the End User Computing services and related LAN Infrastructures Services. Maintenance and support service of the End User Computing Services relating to all LAN Infrastructure Services such as servers, desktops, LAN cabling, switches and other LAN peripherals.
• Maintenance and support to ensure the availability of the services according to prescribed procedures, policies, standards and SLA’s. Ensure the resolution of hardware and software service requests, incidents and problem within End User Computing and all related LAN infrastructure.

Technical Competencies Description
Knowledge of:

• Desktop operating systems and application. Network cabling and telephony system. Security  software and hardware. Technical support and maintains of the application system(s), hardware and software End User Computer and LAN infrastructure principles and topology, Internet protocols, services. Routing and switching technologies. ITIL. Procedure, Policies and standards.

Deadline:19th December,2025

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Purpose of the job

• The role is responsible for ensuring that the IT Service continuity strategy, processes, and plans and procedures are implemented and maintained. To manage all aspects pertaining to the availability of IT systems in an emergency procedure that may affect the IT operations. To supervise the management of the technical personnel, contractors, vendors ensuring that all work is performed according to established DR process and procedures. To lead in coordinating and maintaining comprehensive disaster recovery plans, testing program, ensuring the ability to recover in the event of unforeseen disruption to facilities or technology systems. To manage risks that could seriously impact IT services.

Key Responsibility Areas

• Planning and Coordination..
• DR and Backup Administration..
• Human Capital.
• SITA policy and procedures.

Qualifications and Experience

• Minimum: 3 year National Diploma / Degree in Computer Science, Information Systems/ Engineering or relevant equivalent to NQF Level 6 Plus relevant professional certification.
• Certifications : Professional certification such as Cloud certification, Project management, Disaster Recover Certified Specialist Planner (DRCS), Certified Business Continuity Planner (CBCP). Backup Certification; Systems Administration certification (Microsoft, Linux, Oracle); Cloud certification .strongly preferred.
• Experience : 5 - 6 years work experience in designing, testing, and implementing disaster recovery plan for IT environment (including data centres, apps, and systems etc.) Experience in documenting and maintaining a disaster recovery plan. Experience in IT Systems backup management. Experience in IT infrastructure platforms, including network and server architecture, virtualization, databases and cloud. Experience in a diverse technology background and experience with tools to orchestrate IT recovery, recovery tools. Experience to manage service providers or cloud services

Deadline:19th December,2025

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Purpose of the job

• To help the business implement technology solutions in a cost-effective way by determining the requirements of  project or program, and communicating them clearly to stakeholders, facilitators and partners. (review, assessment, and development of business processes.

Key Responsibility Areas

• Consults with clients (Govt Departments) management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access. to improve interoperability of government systems and quality of services and deliverables
• Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
• Deliver services according to project plans and architectural and governance mechanisms to ensure overall compliance and improved service delivery
• Create business requirements analysis and design work packages for integrated software components, taking into consideration SITA’s software development stack and doing this in accordance with ICT standards and the enterprise architecture for Government
• Model Target Business Solution Specification in accordance with ICT standards and the enterprise architecture for Government
• Develop Target Business Solution Specification in accordance with ICT standards and the enterprise architecture for Government
• Manage client’s expectations. to ensure that IT solutions meet client needs and Model Business Solution specification in accordance with ICT standards
• Execution of functional testing of software in accordance with SITA Test Executes test cases using SITA approved Testing Tools
• Participate in packaging and releasing of integrated IT software components in accordance with ICT standards and the enterprise architecture for Government.

Qualifications and Experience

• Minimum: 3-year Diploma / Degree in Computer Science, Information Systems or related IT field / NQF level 6.
• Experience: 3-5 years’ experience in business analysis, business process management and business process engineering/reengineering. Including experience in business modelling. experience in business architecture.

Deadline:19th December,2025

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Purpose of the job

• To transform business requirements (functional & non-functional) into a set of software requirements that specify the software solution to be provided in terms of detailed requirements, in accordance with ICT standards and the enterprise architecture for the Government.

Key Responsibility Areas

• Ensure effective and efficient service delivery in accordance with SITA Policy framework.
• Adhere to Architectural and Governance mechanisms for the Software Development section to improve interoperability of government systems and quality of services and deliverables
• Deliver services according to project plans and architectural and governance mechanisms to ensure overall compliance and improved service delivery
• Create analysis and design work packages for integrated software components, taking into consideration SITA’s software development stack and doing this in accordance with ICT standards and the enterprise architecture for Government
• Develop Application Service Specifications for integrated software components in accordance with with ICT standards and the enterprise architecture for Government
• Execution of functional testing of software in accordance with SITA Test Methods and Testing Techniques using SITA approved Testing Tools.

Qualifications and Experience

• Required Qualification: 3 year National Diploma / Degree in an ICT related field (Computer Science, Information Systems, Technology and Engineering) and/or related.
• Experience : A minimum of 3-5 years experience in the ICT field, including IT Governance, IT Planning, systems development/procurement, implementation and maintenance/enhancements of large integrated solutions across multiple hardware and software platforms with leadership, management, operational responsibility in a large corporate/public sector organization. Including: Experience within solution analysis and design in multiple business domains. Experience within software development on multiple platforms. Experience in integration. Experience in data management.

Deadline:19th December,2025

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Purpose of the job

• To lead the design, implementation, debugging, documentation, release and maintenance of software-based solutions, write code and enhance software/systems in accordance with ICT standards and the enterprise architecture for Government.

Key Responsibility Areas

• Lead the design and development of new features for the software systems, and improvement of the existing ones
• Design, develop and support SharePoint solutions and advanced workflows
• Develop core business content types and list/library structures
• Provides high-level expertise in developing complex SharePoint on-premises applications, SharePoint Online applications, as well as other platforms.
• Configuring and customizing SharePoint systems according to business specifications.
• Implementation, debugging, documentation and release of the software solutions.
• Provide maintenance and enhancement support of the existing systems
• Perform software systems coding assignments; and
• Supervision of the Software development team.

Qualifications and Experience

• Minimum: 3 years National Higher Diploma/ bachelor’s degree in ICT (Computer Science, Information Systems, Technology and Engineering) or related field.
• Experience: 6 - 7 years’ experience with full software development lifecycle (SLDC), including solution development, operational responsibility in a large corporate/public sector organisation. The experience must include Experience in solution analysis, and development for the development, implementation and maintenance/enhancements of systems within the corporate/public sector, including Successfully developed and implemented applications Software development team leadership competency Software development deliverable efford planning, estimations and execution management Developed efficient and effective IT solutions to diverse and complex business problems. Extensive experience with a wide variety of database management systems and maintenance. Extensive experience with a wide variety of programming languages and technologies. Extensive experience with working on multiple tasks and report status. Experience in interacting with customers.

Deadline:19th December,2025

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Purpose of the job

• To research, design, install, test and maintain and enhance software systems write and coding of individual programmes in accordance with ICT standards and the enterprise architecture for Government.

Key Responsibility Areas

• Develop/ Design software or customize software for client use with the aim of optimizing operational efficiency using SITAs software development stack/ development framework
• Design, develop and support SharePoint solutions and advanced workflows
• Develop core business content types and list/library structures
• Provides high-level expertise in developing complex SharePoint on-premises applications, SharePoint Online applications, as well as other platforms.
• Configuring and customizing SharePoint systems according to business specifications.
• Coordinate software system installation and monitor equipment functioning to ensure specifications are met
• Produce detailed specifications and writing the programme codes
• Maintain the integrated IT software components systems once they are up and running; and
• Develop integrated technical service specifications for single or multiple software components to clearly set direction for procuring or building software components.

Qualifications and Experience

• Minimum: 3 years Diploma / Degree in ICT (Computer Science, Information Systems, Technology and Engineering) or related field.
• Experience: 3 - 5 years’ experience with full software development lifecycle (SLDC), within systems development, implementation and maintenance / enhancements of solutions in the corporate sector organisation.

Deadline:19th December,2025

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Purpose of the job

• To manage and provide mainframe storage technical support, installation, customisation, configuration, administration and maintenance of various system software products as well as ensure a secure and stable environment for the user of mainframe Large Enterprise class servers.

Key Responsibility Areas

• To manage and prepare mainframe storage infrastructure for implementation and deployment.
• To manage, administrate and maintain mainframe storage system software and hardware.
• To provide user support.
• To report and communicate.

Qualifications and Experience

• Minimum: 3-year National Higher Diploma / National First Degree in Computer Science/ Information Technology/ NQF level 6 or a verified / certified alternative equivalent NQF Level 7 with the equivalent credits of a National

Qualification.

• Added advantage: Relevant mainframe certification, e.g. IBM z/OS Certification and IBM CICS courses, etc.
• Experience: 6 - 7 years system programming experience with management responsibility on relevant Large
• Enterprise class mainframe storage in a large corporate or public sector. Experience in the implementation of mainframe storage solutions specifically within the relevant Large Enterprise class server environment.

Technical Competencies Description

• Extensive knowledge of mainframe storage and related system software, tools and utilities. Large Enterprise class mainframe server storage for hardware and software System Programming.

Deadline:19th December,2025

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Purpose of the job

• Provision of capacity planning for mainframe services and the proactive monitoring of mainframe capacity requirements.

Key Responsibility Areas

• Proactive monitoring of hardware and system software.
• Performance tuning and monitoring.
• Configuration management (Configuration updates, hardware configuration, documentation).
• Capacity monitoring.

Qualifications and Experience

• Minimum: 1 - 2 years National Higher Certificate in a relevant Information Technology discipline / NQF level 5 or accredited specialised courses.
• Added Advantage: - Relevant mainframe certification, e.g. IBM z/OS Certification and IBM CICS courses, etc.
• Experience: 2 - 3 years practical work experience on mainframe platform.

Technical Competencies Description
Knowledge and Skills:

• z/OS basic knowledge, capacity planning and other software tools, Performance and Tuning.
• Interpersonal/behavioural competencies: Active listening; Attention to Detail; Analytical thinking; Continuous
• Learning; Disciplined; Resilience; and Stress Management

Deadline:19th December,2025

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Purpose of the job

• The role is responsible for leading the development, implementation, and management of performance monitoring and evaluation tools, frameworks, and methodologies to track and improve organisational performance. The position will oversee the monitoring of corporate scorecards, alignment with strategic objectives, and ensure accurate performance reporting that informs decision-making, compliance, and continuous improvement within SITA.

Key Responsibility Areas

• Corporate Performance Monitoring & Evaluation Framework
• Corporate Strategy Alignment
• Performance Monitoring & Reporting
• Continuous Improvement
• Business Continuity & Risk Management
• Human Capital and Leadership.

Qualifications and Experience

• Minimum: 3 year National Diploma / Degree in Public Policy, Business/Commerce, Economics, Statistics, Data Science, ICT or related (at least NQF Level 6)
• Experience : 8 - 10 years practical experience which includes business development, management consulting and stakeholder management, ideally with exposure in both public and private sector.

Technical Competencies Description

• Knowledge of: Strategic or business planning; Policy analysis; Formulation methods and processes; Consulting methods and processes; IT Standards and practices: ITIL, CoBIT Business processes, standards and trends: PSI, ISO; Corporate Governance; General Management Practices (MBO and TQM); Business simulation models; Research; Financial Modelling.
• Technical competencies: Business Development; Business Intelligence & Analytics; Business Writing; Enterprise ICT Governance (Policies & Legislation); IT Service Management; Product & Service Lifecycle Management; Project/Programme Management; IT Risk Management; Vendor/Supplier Management; Corporate Governance.
• Leadership competencies: Customer Experience; Collaboration; Communicating and Influencing; Honesty, Integrity and Fairness; Outcomes driven; Innovation; Planning and Organising; Creative Problem Solving; Decisionmaking; Responding to Change and Pressure; and Strategic Thinking.

Deadline:23rd December,2025