Active Jobs at DigiOutsource

Who we’re looking for

• We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
• Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• As a Social Media Host, you’ll be supporting the delivery of high-quality service within the contact centre covering, but not limited to, engaging with our customers through Social Media Platforms, reviewing customer feedback via Feedback platforms such as Trustpilot and App Stores as well as being responsible for ensuring video content uploaded to the website is appropriate and in line with the Betway Brand Tone of voice. This will help us excel at providing world class service to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

• Providing world-class customer service by responding to customer queries via our social media and feedback platforms
• Moderate videos posted by customers to ensure they adhere to the business quality assurance standards on the Betway Clips Platform
• Processing and resolving incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Completion of tasks assigned during shift
• Customer relationship building and management as well as cross selling products and services
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Excellent time management and adherence to schedule
• Performing extra tasks given by managers / shift supervisors as required
• This job description is not intended to be an exhaustive list of responsibilities.
• You may be required to complete other reasonable duties in order to achieve business objectives.

​​​​​​​Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Clear and concise verbal and written communication skills
• The ability to handle complex interactions clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Exceptional attention to detail, ensuring high standards of quality in all interactions
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Matric with 2+ years of customer service experience, or a completed Degree/Diploma with no experience required
• Must be available to work 24/7 shifts
• Must have reliable transport

​​​​​​​Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Expertise in managing multiple customer contacts simultaneously.

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Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and SuperDrive will help us achieve our vision.
• As a Mid or Junior Actuary at SGHC, you’ll play a pivotal role in advancing our Actuarial Super Model (ASM) and supporting our subsidiaries with robust financial forecasting and scenario analysis.
• Your expertise will help us deliver accurate, actionable insights by developing user-friendly tools, integrating advanced modelling techniques, and collaborating across teams to ensure our models are accessible and impactful.
• By joining us, you’ll empower non-actuarial colleagues, drive innovation in our modelling processes, and support strategic decisions—from due diligence on acquisitions to ongoing commercial performance analysis.
• Your analytical mindset, technical skills, and collaborative spirit will be key to shaping the future of our business and delivering value to our customers and stakeholders.
• Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

What you’ll be doing

As part of your role, your responsibilities will include:

• Assistance in the ongoing development of the ASM (writing code, testing / debugging, etc.)
• Development and maintenance of user-friendly tools for assumption setting
• Development and maintenance of reporting dashboards in PowerBI
• Working with software engineers to integrate model outputs into group financial and reporting systems
• Onboarding and providing support to non-actuarial users of the ASM
• Using the ASM for financial forecasting purposes, including the following subtasks
• Extracting, transforming and analysing customer and transactional data;
• Setting assumptions by reference to past experience and future expectations;
• Executing model runs and analysing / reporting on the results.
• Scenario analyses
• Regression modelling
• Ongoing analysis of the commercial performance of SGHC’s various subsidiaries in order to inform the structure, design and future development path of the ASM.
• Roll out and support the use of the ASM by SGHC’s subsidiaries, including assistance with setting of assumptions and interpretation of results;
• Sense-check the budget setting and capital market guidance outputs derived by SGHC’s subsidiaries, including explaining significant variances (if any) in outputs compared with that which experience and data supports;
• Due diligence and evaluation of potential acquisition targets, with particular reference to analysis of the target company’s customers and revenues, modelling of scenarios for expected future revenue streams of the target business and projecting the value of potential synergies (if any) resulting from the consolidation of the target business into SGHC.
• This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

​​​​​​​Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• BSc, BBusSc or similar 3- or 4-year degree qualification with actuarial science and statistics as majors
• Ideally 3 years of actuarial work experience within an actuarial valuations / pricing / modelling team in the fields of life insurance or retirement funds (specifically DB fund valuations or PRML valuations or similar)
• Advanced Excel and at least intermediate SQL skills
• Experience with Python, VBA and other software languages
• Have passed or been exempted from the following ASSA Exams (or similar)
• A213 – Contingencies Exam (previously CT5)
• A211 – Financial Mathematics (previously CT1)
• A113 – Business Finance (previously CT2)
• Good communication and report-writing abilities, including the ability to articulate complex concepts in simple terms to lay audiences

Desirable skills you’ve got up your sleeve

• Experience with coding in cashflow modelling software (e.g. Tyche, Prophet or similar)
• Experience with stochastic modelling and Monte Carlo methods
• Experience with GLMs and time series analyses
• Experience with ML and AI modelling
• Experience with PowerBI or similar
• Beneficial to have passed or been exempted from the following ASSA exams (or similar)
• NS Model, Documentation Analysis and Reporting (A402/A420) / Module 3 of N111 (i.e. Modelling Fundamentals)
• N211 – Professional Communications for actuaries
• Experience in consulting to clients