Jobs Available at Helderberg Personnel

Responsibilities include but are not limited to:

• Handle sales inquiries and process customer orders on various platforms
• Verify customer details, process payments, and update data in internal systems
• Inform customers on stock availability, alternatives, and lead times
• Issue accurate invoices and coordinate orders internally
• Manage and update sales and customer records, ensuring timely responses
• Maintain and enhance the company’s online presence, including website updates
• Provide administrative support to the sales team as needed

Criteria:

• Matric
• 2-3 years' experience in a similar role with experience in the FMCG industry being advantageous
• Computer literacy: proficient in Microsoft Office and Omni (advantageous)
• Fully bilingual in English and Afrikaans with clear communication skills
• Excellent phone and email etiquette with strong customer service skills
• Proficient in English and Afrikaans (speak, read and write)
• Outgoing personality, team player, and well-organised
• Fully bilingual in Afrikaans and English, with clear communication skills
• Able to work well under pressure, maintaining a friendly, proactive approach

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Responsibilities include but are not limited to:

• Perform repairs, maintenance, and servicing of high-pressure cleaning equipment
• Diagnose and troubleshoot technical issues to ensure minimal downtime
• Provide excellent customer service and technical support to clients
• Manage inventory of spare parts and maintain accurate service records

Criteria:

• Matric or similar certification
• A proven track-record in a similar technical role (water purification, solar, compressor repair industry)
• Technical aptitude or experience with equipment repairs
• Highly motivated with a hands-on, can-do attitude
• Customer service-oriented with strong interpersonal skills
• Fluency in English and Afrikaans
• Excellent problem-solving and time-management skills
• Valid driver’s license and willingness to travel for on-site service calls
• Reliable, sincere, and approachable personality
• Reside in or near Cape Town’s Northern Suburbs

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Key Responsibilities Include but Are Not Limited To:

• Handling guest check-ins and check-outs efficiently
• Managing email requests and guest enquiries professionally
• Operating the switchboard and directing calls
• Managing restaurant bookings and hotel reservations
• Operating OPERA Cloud Property Management System
• Managing guest accounts and ensuring billing accuracy
• Resolving guest complaints effectively
• Performing daily pit checks during shifts
• Assisting with balancing daily revenue reports
• Performing night audit duties when required, including reconciliation of accounts
• Ensuring accurate financial reporting and end-of-day procedures
• Maintaining full knowledge of room categories, property layout, and hotel offerings
• Liaising effectively between departments to ensure operational flow

Criteria

• Grade 12 with a post-matric hotel school qualification advantageous
• At least 2 years’ experience within a five-star establishment
• Previous night audit experience advantageous
• Computer literate & and proficient in Operating OPERA CPMS (or similar)
• Strong numeracy and reconciliation skills
• Excellent communication skills
• High level of English proficiency
• Motivated, reliable and detail-oriented
• Team player with a positive attitude
• Willingness to work shifts, including night shifts
• Ability to work under pressure
• Own transport
• Must reside in or near the Cape Town Southern Suburbs at commencement of employment

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Key Responsibilities Include but Are Not Limited To:

• Handling email requests in a professional and efficient manner
• Responding to guest enquiries courteously and effectively
• Managing guest check-ins and check-outs
• Operating the switchboard and directing calls appropriately
• Managing restaurant bookings and hotel reservations
• Operating the hotel’s Property Management System (OPERA Cloud)
• Managing guest accounts and ensuring accurate billing
• Performing daily pit checks during each shift
• Resolving guest complaints promptly and professionally
• Maintaining full knowledge of room categories and property layout
• Maintaining knowledge of all hotel offerings and services
• Liaising effectively between departments to ensure seamless service delivery
• Assisting with balancing the daily revenue report

Criteria

• Post-matric hotel school qualification advantageous
• At least 2 years’ experience within a five-star establishment
• Computer literate & and operating OPERA Cloud Property Management System
• Excellent communication skills
• Strong numeracy skills
• High level of English proficiency
• Motivated, enthusiastic and energetic
• Team player with a positive attitude
• Willingness to work shifts
• Ability to work under pressure
• Own transport

Must reside in or near the Cape Town Southern Suburbs at commencement of employment

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EXPERIENCE AND QUALIFICATIONS:

• At least 1 – 3 years of experience in an administrative or logistical role.
• Relevant qualification and experience will count in the candidate’s favor.

RESPONSIBILITIES:

• Opening contracts on system.
• Making out physical contracts.
• Following up & collecting signed contracts.
• Managing monthly bank audit by collecting POD's & storing invoices, as well as signed contracts.
• Following up on outstanding POD's.
• 6 Month reconciliations.
• Logistic administration.
• Invoicing.
• Scheduling of trucks.

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Requirements:

• B.Comm (Acc.) or related degree
• SAIPA or CIMA with completed articles
• 2-5 Years Xero and/or Sage cloud-based accounting experience essential
• Accounting, Income Tax, Provisional Tax, PAYE, VAT, SARS, E-filing knowledge
• Advanced Excel, CaseWare, Syft Analytics, Sage, Quickbooks, Xero, SimplePay experience beneficial

The successful incumbent will:

• Build and manage client relationships and ensure compliance
• Supervise bookkeeping function of client portfolio
• Plan and manage all client deliverables i.e. all inter-functional activities
• Complete outsourced accounting and bookkeeping functions for clients
• Prepare and submit tax returns, provisional tax, payroll, EMP201, VAT recons and related returns
• Prepare monthly management accounts and annual financial statements, as well as lead client meetings (face to face or virtually)
• Strong technical skills with the ability to support team members where necessary
• Utilise CRM and Practice Management software to document required activities
• Pro-actively train and complete required CPD
• Be deadline driven
• Focused with attention to detail
• Work well under pressure, pro-actively addressing clients’ needs with the ability to multitask and manage multiple clients
• Business minded with entrepreneurial-flair
• Have excellent communication skills
• Have a strategic mindset towards growth with a commitment to ethical excellence

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Main Duties / Key Accountabilities

• Assist with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software.
• The position responsibility requires independent analyses, communication and problem solving.
• Work is performed with little supervision and requires initiative and judgment.
•  To Progress/close incidents to satisfactory conclusion on the incident system.
• Works with vendor support contacts to resolve technical problems.
• Ensure Desktop computers interconnect seamlessly with diverse systems.
• Work with procurement staff to purchase hardware and software.
• Other Duties as required.

Requirements:
Qualifying Experience

• 1-2 years’ experience with Windows 10, Windows 7/8 and MS Office 2003-2016.
• Experience supporting MacOS
• Configuring Microsoft Office applications/Basic troubleshooting in Word, Excel, and Outlook etc.
• Microsoft Office 365 experience with Outlook, OneDrive, Skype for business and SharePoint.
• Experience troubleshooting hardware issues and replacing hardware on both desktops and laptop computers.
• Experience installing/uninstalling software, patches, updates on Desktops and Laptops.
• Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points.
• Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc.
• Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing.
• Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting.
• Knowledge regarding, routers (logging into a router. basic configuration)
• Knowledge of anti-virus and virus removal.
• Correct loading & reloading procedures of computers, restoring of data, loading of drivers & software.
• Customer Service experience.

 Education and Training

• Grade 12
• A+
• N+
• MCITP/MCTS/MCSA
• Other IT related certifications may be presented

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Responsibilities

• Manage the receiving team, ensuring accurate and compliant processing of all deliveries
• Oversee GRVs, PODs, and stock reconciliation to maintain correct inventory records
• Coordinate with warehouse, purchasing, and operations teams to ensure smooth stock flow
• Maintain accurate records in ERP/Omni and report discrepancies promptly
• Implement process improvements and ensure adherence to SOPs
• Support ad-hoc warehouse duties and stock management as required

Criteria

• 3–5 years’ experience in receiving or warehouse control within FMCG/distribution
• Strong knowledge of GRVs, PODs, and stock reconciliation processes
• Proven ability to manage a team effectively
• High attention to detail and experience with ERP/Omni systems
• Strong organizational and communication skills
• Ability to work under pressure and meet deadlines

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Responsibilities

• Respond promptly to supplier, retail, and customer queries; resolve stock-related complaints
• Evaluate suppliers, negotiate deals, and manage purchase planning based on sales trends, specials, and cashflow
• Manage orders, deliveries, backorders, out-of-stock situations, and customer-specific requests
• Liaise with finance on account payments and supplier credit limits
• Implement pricing strategies, promotions, and manage price changes
• Maintain accurate stock levels, identify overstock or shortages, and coordinate replenishment
• Drive process improvements, innovation, and change initiatives
• Keep accurate records, reports, and documentation for orders, stock, and pricing
• Support HR and training within the mini business unit; ensure SOPs are followed
• Assist with warehouse, stocktakes, and ad-hoc duties
• Uphold professional standards, effective communication, and personal accountability

Criteria

• Strong experience in procurement, stock management, and supplier relations
• Excellent organizational, planning, and prioritization skills
• Strong negotiation and analytical abilities
• High attention to detail and accuracy in record-keeping
• Effective communication skills (verbal and written)
• Ability to drive process improvement and manage change
• Team player with leadership and mentoring capability
• Ability to work under pressure and meet deadlines
• Commitment to personal and professional excellence

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Key Responsibilities

• Serve as the first point of contact for end-user IT support (phone, instant messaging, and in person).
• Log and process incoming IT service requests and document tasks and progress.
• Provide support for hardware and software, including installation, maintenance, troubleshooting, and user assistance.

Support and maintain:

• Desktops & laptops
• Windows operating systems
• Microsoft Office 365
• OneDrive/SharePoint & Microsoft Teams
• Active Directory environments
• Printers, peripherals, cables, monitors/TVs/projectors
• Networking equipment (switches, access points, routers, firewalls, cabling)
• VoIP systems (SIP phones, DECT phones, softphones)
• Mobile devices (Android & Apple)
• Orient and onboard new users and assist with user migrations.
• Escalate/delegate tasks to the IT Lead or third parties when required; route line-of-business software issues to the correct internal support.
• Maintain IT asset inventory and manage stock of sundry equipment (peripherals, printer toners).
• Assist with physically moving/installing equipment when needed.
• Support the IT Lead with ad-hoc tasks when required.
• Engage with vendors/suppliers when mandated by the IT Lead.

Role Goals

• Ensure a smooth and reliable day-to-day IT experience for users.
• Proactively identify recurring IT issues and improve user support outcomes.
• Build and maintain institutional knowledge of systems and operating environment.
• Maintain and continuously develop relevant technical skills.

Required Technical Skills

• Computer hardware support (desktops and laptops).
• Microsoft Windows fundamentals.
• Microsoft Office 365.
• Microsoft cloud tools: OneDrive / SharePoint / Teams.
• Microsoft Active Directory environments.
• Networking installation (cabling, patch panels, access points, etc.).
• Networking fundamentals: LAN/WAN/VPN/Wi-Fi (including point-to-point links).
• Mobile device support: Android & Apple.

Requirements & Soft Skills

• Strong people skills: daily interaction with end-users and vendors.
• Valid driver’s licence and willingness to travel regularly to vendors, farms, and other sites.
• Must be present at remote site at least once a week (unless directed otherwise by the IT Lead).
• Occasional overtime (only with prior approval).
• Detail-oriented, reliable, and able to work independently with minimal oversight.
• Comfortable with practical, hands-on work and able to perform under pressure in a dynamic environment.