Active Jobs at Dis-Chem Life

Purpose of the Role

• At Dis-Chem Life, our people are at the heart of everything we do. The Human Resources Business Partner plays a critical role in protecting and strengthening our culture by ensuring that employee relations practices are fair, consistent, legally compliant, and aligned with our values.
• This role exists to create a workplace where accountability, performance, trust, and respect can thrive. By guiding leaders through complex people matters, mitigating business risk, promoting procedural fairness, and ensuring compliance with labour legislation, the Human Resources Business Partner helps create an environment where employees can perform at their best while supporting the sustainable growth of the business.
• As a trusted advisor to management, the Human Resources Business Partner enables commercially sound people decisions that balance employee wellbeing, business requirements, legislative obligations, and organisational integrity.

Role Summary

• The Human Resources Business Partner is responsible for driving and supporting all employee relations and human resources activities across the business. This includes managing disciplinary matters, grievances, incapacity processes, consultations, investigations, performance management, probation management, and dispute resolution activities.
• The role works closely with operational leaders and stakeholders to provide guidance on labour legislation, company policies, procedural compliance, and employee relations risk management. The incumbent is responsible for conducting investigations, preparing disciplinary and CCMA documentation, compiling evidence bundles, managing case administration, supporting hearings, and ensuring all matters are managed in accordance with legislative and organisational requirements.
• The Human Resources Business Partner also plays a key role in identifying employee relations trends, mitigating organisational risk, reporting on employee relations activities, and ensuring accurate record keeping while promoting fair, balanced, and commercially sound people practices across the business.

Benefits

• Exposure to complex employee relations, labour law, and organisational risk management matters.
• Professional development opportunities within a growing and regulated financial services environment.
• Opportunity to represent the business in labour-related proceedings and develop specialist employee relations expertise.
• Collaborative and people-focused culture.
• Meaningful work that contributes to organisational effectiveness, compliance, and employee wellbeing.

Key Responsibilities

Employee Relations and Industrial Relations Management

• Manage disciplinary, grievance, incapacity, consultation, probation, and performance management processes.
• Conduct investigations and gather evidence relating to employee relations matters.
• Prepare recommendations based on investigation findings and associated risks.
• Ensure the consistent application of policies, procedures, and disciplinary standards.
• Prepare hearing documentation, notices, witness statements, investigation reports, and disciplinary packs.
• Coach managers and witnesses on procedural requirements and hearing preparation.
• Guide management on labour legislation, company policies, and employee relations best practices.
• Support corrective action plans and interventions arising from employee relations matters.

CCMA and Dispute Resolution Support

• Prepare and manage case files, evidence bundles, arbitration packs, and supporting documentation.
• Represent the business during labour-related proceedings together with external stakeholders where applicable.
• Liaise with Employer Organisations, legal representatives, commissioners, managers, and stakeholders.
• Monitor labour dispute timelines, referrals, hearings, and arbitration dates.
• Conduct case assessments and evaluate legal, financial, procedural, and operational risks.
• Ensure all documentation is complete, compliant, and submitted within prescribed deadlines.

Risk Management and Compliance

• Identify employee relations, legal, operational, and reputational risks.
• Recommend risk mitigation strategies and corrective actions.
• Escalate high-risk matters with clear recommendations and supporting rationale.
• Monitor trends and recurring employee relations concerns.
• Ensure compliance with applicable labour legislation and regulatory requirements.
• Support Fit and Proper interventions and debarment reviews where required.

Reporting and Business Support

• Compile and present employee relations reports and management information.
• Analyse trends, risks, and case outcomes to support business decision-making.
• Provide feedback and recommendations to leadership on active matters and emerging risks.
• Support continuous improvement initiatives aimed at strengthening employee relations practices.

Administration and Record Management

• Maintain accurate and complete employee relations records.
• Prepare investigation files, hearing bundles, disciplinary documentation, and supporting evidence packs.
• Ensure audit-ready documentation and confidentiality of all employee records.
• Maintain case tracking systems and document repositories.
• Support payroll and business reporting requirements related to employee relations outcomes.

Qualifications

• Grade 12 / Matric Certificate.
• Diploma or Degree in Human Resources, Labour Relations, Industrial Psychology, or a related field.

Experience

• Minimum 3 to 5 years' experience within Human Resources and Employee Relations.
• Proven experience managing disciplinary, grievance, incapacity, consultation, and dispute resolution processes.
• Experience within a medium to large organisation or consulting environment.
• Exposure to CCMA processes and labour dispute management.

Technical Knowledge

• Sound understanding of South African labour legislation.
• Knowledge of disciplinary procedures, employee relations practices, and CCMA processes.
• Experience conducting investigations and preparing disciplinary documentation.
• Strong report writing and case administration skills.

Additional Requirements

• Clear criminal and credit record.
• Valid driver's licence and own reliable transport.
• Willingness and ability to travel for CCMA and employee relations matters.

Advantageous

• Experience within insurance, financial services, or other regulated industries.

Core Competencies

• Industrial Relations and Labour Law Knowledge
• Investigation and Case Management
• Risk and Compliance Management
• Communication and Influence
• Conflict Resolution
• Analytical Thinking and Problem Solving
• Planning and Organising
• Attention to Detail
• Stakeholder Management
• Confidentiality and Integrity
• Reporting and Business Insight

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Purpose of the Role

This role is for a retail sales professional who knows that every conversation is an opportunity.

•  At Dis-Chem Life, thousands of customers walk through our stores every day. Behind every customer is a family, a goal, a responsibility, or someone they care about. Your role is to build meaningful connections, identify needs, and introduce financial solutions that provide protection, security, and peace of mind.
•  Success in this role comes from connecting with people, building trust, and creating value through authentic conversations. We're looking for someone who is confident, approachable, naturally engaging, and skilled at turning customer interactions into sales opportunities.
•  This opportunity is ideal for a retail professional who has built their career through face-to-face sales, relationship building, and customer engagement. Someone who thrives on the retail floor, actively creates opportunities, and understands that great sales often begin with a genuine conversation.

Summary of the Role

• As a Retail Financial Sales Consultant, you will actively engage customers on the retail floor and turn everyday store visits into meaningful financial conversations.
• This is not a desk-based role. You will be expected to confidently approach customers, ask the right questions, understand their needs and introduce suitable Dis-Chem Life insurance solutions.

 Key Responsibilities

• Proactively engage customers throughout the store rather than waiting for customers to approach you.
• Identify suitable opportunities to start conversations with customers in a natural, respectful and confident way.
• Ask thoughtful questions to understand customers’ immediate needs, financial concerns and family responsibilities.
• Introduce and explain Dis-Chem Life’s funeral, individual life and other insurance solutions in simple, relatable language.
• Turn initial conversations into meaningful consultations and quality sales opportunities.
• Recommend solutions that are relevant to the customer’s needs, circumstances and affordability.
• Build trust quickly through strong listening, confident communication and genuine interest in the customer.
• Guide customers through the digital quotation, application and verification process.
• Use a tablet, computer, CRM system and other digital tools to manage customer information, follow-ups and sales activity.
• Maintain an active pipeline of prospective customers and follow up consistently on opportunities.
• Work collaboratively with store teams, including customer-facing employees, to create awareness and generate appropriate customer referrals.
• Achieve agreed sales, conversion, activity and customer-service targets.
• Maintain accurate records and complete all required customer and compliance documentation.
• Protect customers by following all approved sales, advice, quality and Treating Customers Fairly requirements.
• Take ownership of product knowledge, training and ongoing professional development.
• Represent Dis-Chem Life professionally and contribute positively to the customer experience inside the store.

 INTERPERSONAL SKILLS AND BEHAVIOURAL REQUIREMENTS

• Naturally personable and comfortable engaging with people from diverse backgrounds.
• Confident initiating conversations and building rapport with customers you have never met.
• Strong relationship-building skills with the ability to establish trust quickly.
• Excellent listening skills with the ability to identify customer needs and opportunities.
• Communicates information clearly, simply and confidently.
• Resilient and able to remain positive and motivated in the face of rejection.
• Self-motivated and able to maintain momentum during both busy and quieter trading periods.
• Results-driven with a strong desire to achieve and exceed targets.
• Takes pride in personal presentation and professional conduct.
• Highly accountable, disciplined and dependable.

 EXPERIENCE AND PROFESSIONAL REQUIREMENTS

• 2 + Years proven experience within a customer-facing retail sales environment.
• Demonstrated success in face-to-face sales, promotions, customer acquisition or consultative selling.
• Experience working in a fast-paced retail environment with high customer volumes.
• Ability to work retail hours.
• Proven ability to engage customers, generate opportunities and convert conversations into outcomes.
• Comfortable promoting, demonstrating, consulting on and closing products or services face-to-face.
• Proven track record of working towards and achieving sales or performance targets.

Minimum Requirements

• Matric (National Senior Certificate ), NQF4 or equivalent qualification.
• Demonstrated experience in a customer-facing retail sales environment.
• Proven face-to-face sales experience in which you were required to approach, engage, advise or sell directly to customers.
• A track record of working towards individual sales, conversion, revenue or customer-activity targets.
• Strong spoken communication, listening and relationship-building skills.
• Computer literacy and confidence using tablets, mobile applications, digital forms and customer-management systems.
• A professional, well-groomed and brand-appropriate personal presentation.
• The ability to work retail hours, including weekends and public holidays when required.
• Reliable transport to and from the allocated store.
• Willingness to complete financial-services product, compliance and regulatory training.
• Ability to meet the applicable Fit and Proper requirements as the role develops.

Advantageous Qualifications and Experience

The following would strengthen your application but are not entry requirements:

• An NQF Level 5 qualification.
• A diploma or degree in finance, financial planning, business, marketing, retail management or a related field.
• Previous experience selling insurance, financial products, mobile contracts, memberships, automotive products or other consultative consumer solutions.
• Experience conducting product demonstrations, activations, promotions or in-store campaigns.
• Experience working in a traditional retail environment.

 The Reality of the Role

• This role requires you to be active and visible on the retail floor.
• You will speak to customers who did not necessarily arrive at the store planning to discuss insurance.
• You will need to create interest respectfully, earn their attention and show them why the conversation may matter to them and their families.
• Some customers will say yes. Some will say no. Others will require patient follow-up. You must be comfortable with all three.
• If you prefer waiting for customers to approach you, avoiding sales targets or working mainly behind a desk, this role will not be the right fit.
• But if you know how to work a retail floor, enjoy connecting with people and want to turn your sales ability into a meaningful career in financial services, we want to hear from you.