Active Jobs at Discovery Limited

Key Purpose

• Lead a highly specialized actuarial team providing product, market, and strategic insights to increase new business for Discovery Insure.  This involves the development and dissemination of effective sales strategies, compelling product positioning and tools for advisors & clients.

Areas of responsibility may include but not limited to

• Provide customised support for specific sales opportunities and new business initiatives
• Package and drive the roll-out of new products and benefits through the annual launch cycle
• Develop and present roadshow, PPD and training material
• Provide technical product support to distribution and servicing channels
• Develop compelling analytical content and product toolkits to demonstrate how the Discovery Insure value propositions deliver exceptional value to clients, advisors and other stakeholders
• Produce objective industry analysis and market insights which clearly position Discovery Insure as the authority on how the industry operates and the broader competitor landscape
• Utilise technical product knowledge, including understanding of competitors, to identify business opportunities
• Support R&D decision-making and strategy through distribution and client insights

Knowledge and Skills

• Modelling (Basic)
• Programming: VBA & SQL (Intermediate)
• Microsoft Office (Excel, PowerPoint, and Word) (Advanced)

Education and Experience

• Matric
• Actuarial Qualification – Good progress with Actuarial exams
• Qualified Actuary (Advantageous)
• Belong to the Actuarial Society of South Africa (ASSA/FASSA)
• At least 5 years business experience, with a proven record of innovation, delivery, and performance
• Collaborates mainly with the product development, MIS, pricing, distribution, and marketing divisions
• Works with advisors and broader stakeholders such as partners and media
   

go to method of application »

Key Purpose

• To support with onsite marketing and increased awareness at targeted employers, driving increased new business growth and retention

Areas of responsibility may include but not limited to

• Interact face to face with Discovery Health Medical Scheme (DHMS) members and potential members on site
• Represent Discovery Health and fulfil the role of DHMS brand ambassador
• Assist with troubleshooting member queries relating to benefits, cards, product, new business etc
• As a technical product expert, be able to market and educate members on DHMS, on a one on one and group basis
• Conduct product presentations to groups of potential members
• Assist on-site with marketing activations to attract and engage with potential new members, building interest in the brand and the product/s
• Engage with Discovery stakeholders in order to resolve queries
• Assist with new business implementations by engaging one on one with members on site

Personal Attributes and Skills

Behavioural Competencies:

• Values driven
• Competitive drive to work hard and perform on the job
• Positive and enthusiastic attitude
• Proactive and takes initiative
• Eagerness to learn
• Well developed communication skills (oral and written)
• Ability to position and communicate messages clearly
• Presentable
• Convincing and can influence
• Resilient and persistent
• Well developed interpersonal skills
• Good organisation and time management
• Good problem solving skills
• Observant and detail orientated

Education and Experience

• Marketing, administration, or business qualification
• Matric

go to method of application »

Key purpose

• The vacancy is for an intermediate Instructional Designer within the Discovery Institute of Training. The role requires the Instructional Designer to design and develop learning curriculums and associated learning material for the Discovery Bank business according to high-quality standards.

Key outputs

• All work must be done accurately, comprehensively and in-line with set quality standards.
• Following the 6Ds methodology, create training material and assessments based on technical product information, systems and SOPs for predominantly facilitator-led training workshops and induction programmes, in line with the curriculum to ensure that learning and business outcomes are matched.
• Develop storyboards (only) for digital training material, which will be sent to a multimedia designer to create online courses, videos, podcasts, infographics, and animations in the specific software.
• Consult with stakeholders across various business areas and gather information in relation to key learning and development needs and requirements.
• Consult with business areas to agree on reasonable and achievable deadlines.
• Maintain material and ensure best practice guidelines are followed across the areas.
• Monitor and evaluate effectiveness of training to ensure optimal learning and development.

Competencies

• Extensive experience in the application of the 6Ds methodology.
• Creative and innovative.
• Very good command of the English language.
• Demonstrate strong instructional writing skills.
• Attention to detail.
• Good project management skills.
• Communicate effectively with diverse personalities.
• Delivering results and meeting customer expectations.
• Coping with pressure and setbacks.
• Adapting and responding to change.
• Relating and networking.
• Applying expertise and technology.
• Show an interest in the current economic climate and keeps up to date with daily market trends related to the banking industry.
• Good report writing skills.

Experience Required

• Two years or more experience as an Instructional Designer at an Intermediate level.
• Banking or financial services industry experience.
• Education and training qualification (ETDP), specifically Design and Development.
   

go to method of application »

Key Purpose of the role

• Assisting the underwriters with general administration related to underwriting. Ensure all the documents required by the underwriters are requested, sourced from suppliers e.g. Doctors, paid for and provided to the underwriters in their entirety. Answer all queries pertaining/related to underwriting. Ensure brokers are well informed by providing accurate information to them in order to adequately support clients. Attend to requests for members who want to be seen by our nurses. Compile underwriting status reports. Provide or receive half cost medicals from other insurers.

 Areas of responsibility may include but not limited to

• Administration and execution of end-to-end underwriting processes as dictated by the UW SOPS

Reporting:

• Status reporting of members in the UW process
• Audit report generation
• Reporting on volumes and SLA on personal and functional pools
• Client Liaison:
• Attending to queries, complaints, and escalations of clients
• Telephonic follow-up on client experience of the UW process
• Setting up and attending client meetings and compiling meeting minutes
• Interdepartmental liaison:
• Network with group risk divisions, smart service, executive wellness and other divisions within Discovery to facilitate and support the UW process
• Engaging with the reinsurer when necessary
•  System monitoring:
• Supporting the UW division with system escalations and Jira tickets
• Enhancing the systematic processes through problem solving and recommendations
• Operational:
• Investigate reasons for anomalies on any underwriting admin process and troubleshoot. Look out for members that need decisions to be re-applied
• Compile a report for brokers from SFE and Compass, send medicals requirements requests to brokers/SC in order to be completed by member for underwriting members over the acceptable limit.
• Link the received completed medicals to the system and allocate to the underwriters for a decision.
• Send completed medicals to another insurer on request and/or request completed medicals from other insurer to underwrite member.
• Load members on the system to the smart service team for a nurse to complete required medical documents.
• Access completed medicals from the Smart Service System if not already on SFE.
• Verify the membership on Paradigm, that covers are aligned on SFE and Compass.  Ensure member is on SFE.
• Ensure all documents submitted are correct and completed in full.  Where documents are missing, source the documents from Meditech or other Pathologists.
• Once all documentation is attached on SFE, complete audit for Member and move it to the Underwriters.
• Index items using Paradigm and SFE.
• Load payments to doctors on the Supplier Worksheet, send proof of payments to doctors and ensure that medicals are obtained once payment is received.
• Assist team members with ad hoc functions.
• Adhere to working hours and hybrid working arrangements.

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Self-starter with a high attention to detail and be able to multi-task
• Good at follow through
• Exceptional ability to communicate written and orally
• Problem solving and solution focused
• Analytical – interpretation
• Building relationships
• Coping with pressure (deadlines)
• Time-Management and Organizational Skills
• Must be team orientated, willing to assist other team members in the office
• Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
• Outstanding customer service skills

Education and Experience

• Matric - essential 
• Microsoft Office skills, i.e. Outlook, Excel and Word are mandatory
• Medical background is beneficial
• Minimum 1 year’s working experience in Group Risk Underwriting.
• Knowledge of Group Risk Industry
   

go to method of application »

Job Description

• Identifying sales opportunities.
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Job Description

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Insure Sales target
•  send correspondence to members telephonically and email
• Attending to general administration in order keep client records update to dat and in line with industry standards.
• Conduct Financial Needs Analysis
•  Achieve quality target
• Overcome client  objections
• Adhering to service level agreements to ensure consistency in the department.

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

•  Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

Essential

• Matric
• At least 2 years sales experience, preferably in an outbound telesales environment
• Minimum 2 years short-term product knowledge,
• PC literacy, email, word, excel
• NQF5 and RE5 qualification

Advantageous

• Discovery Insure Knowledge
• Tertiary qualification (Wealth Management)
   

go to method of application »

Job Purpose

• The Financial Crime Analyst will conduct Anti-Money laundering (AML) and Counter Financing of Terrorism (CFT) activities on behalf of the Discovery Bank, providing assurance to senior management that the requirements of our external financial regulators are being complied to. In addition, providing assurance that our business is conducted in accordance with the Discovery Bank Financial Crime Compliance policies, procedures and processes.

Areas of responsibility may include but not limited to

• Must have detailed knowledge and experience working with Refinitiv World Check for investigations.
• Must have detailed knowledge and experience working with NICE Actimize modules namely RCM, WLF, CDD and SAM.
• Must have detailed knowledge and experience working with Firco Soft Accuity Real-Time Payments screening solution. Must be able to read FUF.
• Must have detailed knowledge and experience on analysing payments in real-time from a sanctions screening perspective, efficiently and effectively.
• Conduct sanctions, PEP, financial crime reviews and investigation management of potential new and existing bank clients to ensure any relevant risks are identified and mitigated.
• Assist with on-going monitoring of clients, investigating transactional behaviour from automated and semi-automated screening tools.
• Must be technically strong and have the ability to learn the Banks core banking system.
• Ensure tasks allocated are accurately completed on a timely basis and meet professional business writing requirements.
• React timeously to all requests from external parties (regulators, external auditors, etc.) and provide accurate and complete information in relation to these requests.
• Conducts in-depth reviews and investigations on suspicious transaction activity occurring within the bank.
• Ability to work across different functional teams.
• Ability to learn and apply Financial Crime Compliance processes.
• A team player who has the ability to work well in a fast paced, motivated team.
• Must have cross functional experience across all mentioned systems and solutions to ensure integration into the team.

Skills

• Have an ability to take responsibility of investigations completed with SLA’s.
• Take initiative, act with confidence and efficiency.
• Have an understanding of the core principles of an effective Compliance function.
• Have an ability to analyse, interpret and client transactional behaviour.
• Be proficient in MS Excel, Word, case management tools

Qualifications

• University Degree - Legal or Commerce preferred
• Certificate in ACAMS preferable

Work Experience

• Minimum 3 to 5 years’ cross functional experience working in Customer Due Diligence, Sanctions, AML/CFT, Suspicious Activity Monitoring, and Real-time Payments screening team.
• 3 to 5 years working experience and understanding on NICE Actimize modules such as RCM, WLF, CDD and SAM.
• Performing alert investigations, case management, assisting in decision making on investigations.
• 3 year working experience on Firco Soft Accuity Real-Time Payment Sanctions Screening solution.
• Have knowledge of the legislative and regulatory environment and reporting requirements imposed by South African Regulators (SARB and FIC) specifically in relation to FICA and other applicable legislation.