Active Jobs at Discovery Limited

Key Purpose

• To manage a profitable recovery portfolio ensuring maximum recovery income with minimum cost.

Areas of responsibility may include but not limited to

• Achievement of monthly targets
• Identify all recoverable claims
• Maximum profitability on portfolio of recoveries
• Short turn-around time on finalisation of recoveries
• Accurate, timely administration
• Stakeholder engagement with clients and brokers
• Adherence to risk and compliance requirements
• Teamwork, self-management and alignment with Discovery values

Education and Experience

• Matric (Essential)
• Minimum of 2 years’ experience in a short term insurance recoveries department (Essential)
• Degree (Advantageous)
   

go to method of application »

Key Purpose 

• This job requires an outstanding innovative individual to maintain and support the DevOps Ecosystem which includes tools that support and provide visibility and traceability of the Application Lifecycle. This individual will need to manage capabilities mainly used by Java based applications and troubleshoot problems within the Devops pipeline. The DevOps Specialist (Intermediate) is also required to design, implement and maintain the orchestration platform (Ansible or CFengine, docker and kubernetes) to orchestrate Infrastructure and Application Provisioning and scaling. The major function and core of the role is to eliminate wastage from manual procedures by improving efficiency through automation.
•  The successful candidate would be technically minded, with a strong focus on automation and the ability to create and maintain enduring relationships with both business and the development community.

Areas of responsibility may include but not limited to:

• The successful candidate will be required to perform but not limited to the following key outputs in respect of the Applications Infrastructure and Support portfolio:

Ongoing Maintenance of DevOps as a Service:

• Maintain the Pipeline Configuration, integration and deployment tools as well as its underlying infrastructure
• User Support, Collaboration and Troubleshooting
• Provide support or collaborate with development teams specifically around customized requirements. Provide ongoing support on Continuous integration, Continuous Delivery related issues/queries
• Design and Develop
• Designing and Developing the DevOps pipeline and software stack as well as develop the scripts required for automation (Python, YML, Java)
• Authoring of DevOps Knowledge base, User Manuals, Standards and guidelines
• Responsible for maintaining and adding to the DevOps Knowledge base containing guidelines, best practices and operational policies primarily for Developers, Architects and Business Analysts
• Drive adoption and uniformity of DevOps in Organisation
• Drive adoption of CI, CD automation, infrastructure as code, cloud-based technologies.
• Responsible for reporting on Key metrics on the adoption rate

Competencies

The successful candidate must demonstrate the following competencies:

• Self-starter who takes ownership, is accountable, and is able to work with minimal supervision.
• Passionate about technology and development.
• Results oriented with the ability to work under pressure and juggle multiple concurrent projects with changing priorities and deadlines 
• Strong knowledge of agile software development
• Experience in continuous integration and delivery pipelines
• Experience in automated and continuous testing
• Tenacious and innovative
• Able to deal with complexity and migrate between detailed and high level requirements.
• Excellent written and verbal communication skills.  

Education and Experience

• BCom or BSc in Information Systems or Computer Science) or equivalent 3-year IT qualification
• Minimum of 4+ years’ work experience in a Software Development role using Agile and DevOps practices
• Minimum of 2+ years’ experience working with Linux (Redhat)
• Minimum of 1-year experience working with Kubernetes, Docker and Ansible/cfengine
• Minimum of 2+ years’ experience working with GitLab, building and maintenance of pipeline builds (CI & CD)  
• Experience in HashiVault, Terraform and Consul
• Experience in Keycloak / Redhat SSO   
• Experience working with test automation, networking, servers and databases
• Understanding of the Maven Lifecycle, NPM and Gradle) and system administrator
• Experience with Release automation, system administration, system configuration, and system debugging
• Experience using scripting languages, configuration management tools, and command execution frameworks
• Experience working with DevOps tools including Atlassian Stack (Jira, Bitbucket,
• Confluence and Bamboo), Dynatrace, Ansible, Redhat, Nexus Repo and IQ, Jenkins, Maven, python, Kubernetes, Docker)
• Exposure to both Agile and Waterfall methodologies 
   

go to method of application »

Key Purpose of the role

• Assisting the underwriters with general administration related to underwriting. Ensure all the documents required by the underwriters are requested, sourced from suppliers e.g. Doctors, paid for and provided to the underwriters in their entirety. Answer all queries pertaining/related to underwriting. Ensure brokers are well informed by providing accurate information to them in order to adequately support clients. Attend to requests for members who want to be seen by our nurses. Compile underwriting status reports. Provide or receive half cost medicals from other insurers.

Areas of responsibility may include but not limited to

• Administration and execution of end-to-end underwriting processes as dictated by the UW SOPS
• Reporting:
• Status reporting of members in the UW process
• Audit report generation
• Reporting on volumes and SLA on personal and functional pools
• Client Liaison:
• Attending to queries, complaints, and escalations of clients
• Telephonic follow-up on client experience of the UW process
• Setting up and attending client meetings and compiling meeting minutes
• Interdepartmental liaison:
• Network with group risk divisions, smart service, executive wellness and other divisions within Discovery to facilitate and support the UW process
• Engaging with the reinsurer when necessary
•  System monitoring:
• Supporting the UW division with system escalations and Jira tickets
• Enhancing the systematic processes through problem solving and recommendations
• Operational:
• Investigate reasons for anomalies on any underwriting admin process and troubleshoot. Look out for members that need decisions to be re-applied
• Compile a report for brokers from SFE and Compass, send medicals requirements requests to brokers/SC in order to be completed by member for underwriting members over the acceptable limit.
• Link the received completed medicals to the system and allocate to the underwriters for a decision.
• Send completed medicals to another insurer on request and/or request completed medicals from other insurer to underwrite member.
• Load members on the system to the smart service team for a nurse to complete required medical documents.
• Access completed medicals from the Smart Service System if not already on SFE.
• Verify the membership on Paradigm, that covers are aligned on SFE and Compass.  Ensure member is on SFE.
• Ensure all documents submitted are correct and completed in full.  Where documents are missing, source the documents from Meditech or other Pathologists.
• Once all documentation is attached on SFE, complete audit for Member and move it to the Underwriters.
• Index items using Paradigm and SFE.
• Load payments to doctors on the Supplier Worksheet, send proof of payments to doctors and ensure that medicals are obtained once payment is received.
• Assist team members with ad hoc functions.
• Adhere to working hours and hybrid working arrangements.

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Self-starter with a high attention to detail and be able to multi-task
• Good at follow through
• Exceptional ability to communicate written and orally
• Problem solving and solution focused
• Analytical – interpretation
• Building relationships
• Coping with pressure (deadlines)
• Time-Management and Organizational Skills
• Must be team orientated, willing to assist other team members in the office
• Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
• Outstanding customer service skills

Education and Experience

• Matric - essential 
• Microsoft Office skills, i.e. Outlook, Excel and Word are mandatory
• Medical background is beneficial
• Minimum 1 year’s working experience in Group Risk Underwriting.
• Knowledge of Group Risk Industry
   

go to method of application »

Key Purpose 

• The Senior Marketing Manager partners with business to develop and implement integrated, strategically aligned marketing solutions and delivers marketing, PR, written communications and brand projects. The incumbent operationalises strategy through project management and delivers within budget, applying best practice marketing principles and leveraging key partnerships internally and externally. In addition, the Senior Marketing Manager provides specialist marketing advice to stakeholders and is responsible for managing, coordinating and coaching a team. 

Areas of responsibility may include but not limited to 

MANAGES THE MARKETING DEPARTMENT AND PROVIDES MARKETING DIRECTION AND SUPPORT ACROSS THE BUSINESS 

• Provides input into the Marketing, Brand and Communication Strategy 
• Implements the Marketing, Brand and Communication Strategy, operational plan and targets for area of responsibility. 
• Implements principles and workflows to ensure marketing strategy is aligned to Discovery marketing model and overall business strategy. 
• Implements fit for purpose marketing systems, policies and practices and continually reviews and improves on them. 
• Creates innovative, consistent, integrated solutions to improve business practices, processes and synergies to increase sales, efficiencies or effectiveness. 
• Unpacks complexity and provides new ideas and thought leadership to drive sales and engagement with Brand. 
• Secures approval for all content relating to the organisation's reputation destined for internal and external publication. 
• Works cross-functionally to help develop advertising and promotional programmes, pricing, and positioning and manages information flow between the department, clients and service providers. 
• Collates, compiles and reports on key business metrics. 
• Proposes initiatives and identifies opportunities for growth, expansion or new direction. 

MANAGES PEOPLE AND ENSURES CONTINUOUS IMPROVEMENT AND PROFESSIONAL DEVELOPMENT 

• Fosters an environment conducive to cross-functional skills transfer and integrates and harnesses team specialities and talent. 
• Cultivates an environment where creativity and innovation are encouraged and provides necessary guidance, coaching and support in this regard. 
• Ensures team is highly motivated, challenged and supported. 
• Implements fit for purpose marketing systems, policies and practices and continually reviews and improves on them. 
• Recruits and develops quality staff as required in consultation with the Head of Marketing and HR. 
• Ensures staff are clear about their roles, procedures and practices - conducts regular performance contracting and review processes. 
• Delegates responsibility and authority whilst monitoring and managing performance 
• Maintains up to date professional and technical knowledge and keeps abreast of industry trends and pertinent legislation. 
• Ensures team has excellent product and technical knowledge in order to deliver strategy and build brand. 
• Contributes to team success by ensuring team commitment and cohesion; values individual contributions and shows respect for others. 
• Respects diversity and encourages an environment that values inclusivity. 

SHAPE BUILDS AND MANAGES OPERATIONAL RELATIONSHIPS WITH INTERNAL STAKEHOLDERS 

• Interfaces with senior business colleagues to contribute to brand or communication strategy. 
• Researches local and international trends and business enablers and makes recommendations for their customisation and incorporation into operations. 
• Provides expert guidance to colleagues on industry best practice. 
• Participates in meetings and forums to share knowledge, encourage innovation and manage complexities. 
• Manages, balances and aligns customer requirements and quality of service to build brand presence and strength. 
• Uses customer feedback to inform service delivery improvements. 

BUILDS AND MANAGES EXTERNAL RELATIONSHIPS AND KEY PARTNERSHIPS 

• Engages with business partners, resolves conflicts and builds effective relationships. 
• Collaborates with stakeholders to plan and implement solutions to business challenges. 
• Aligns key business strategies and goals and ensures deliverables are communicated to internal and external customers; secures necessary documentation and sign-off. 
• Builds and maintains vendor and supplier relationships, ensuring good communication and clear expectations. 
• Ensures that the company's image is enhanced in all interactions with external and internal stakeholders 
• Creates opportunities for keeping the organisation and its products/ services in front of public and the trade. 

OPERATIONALISES, ALIGNS AND OPTIMISES LARGE STRATEGIC MARKETING PROJECTS 

• Liaises with different business units to understand business needs as they relate to marketing and business campaigns. 
• Develops and manages the execution of multiple projects from conception to post implementation. 
• Project manages and ensures effective delivery of all campaigns 
• Ensures campaign activities translate into profits or other strategic business objectives and creates value for customers and shareholders. 
• Oversees short/medium term planning and optimises resource allocation across projects  
• Monitors and measures the success of marketing initiatives, drives corrective action and advises the organisation accordingly. 
• Guides and enables change management initiatives and communication requirements for all projects. 
• Defines and plans delivery of projects from start to completion within the scope, budget, agreed time-lines and to specified quality requirements. 
• Performs a coordination and liaison role between project team members and business.  
• Identifies possible risks and opportunities and provides contingency plans. 
• Analyses the internal service delivery processes, identifies areas for improvement and makes changes to comply with best practices 

Competencies 

• Leading and Supervising  
• Working with People 
• Persuading and Influencing 
• Presenting and Communicating Information 
• Creating and Innovating 
• Planning & Organising 
• Delivering Results and Meeting Customer Expectations  
• Adapting and Responding to Change 

Education and Experience 

• Relevant Bachelor's Degree: B.Com in Marketing / Communications and other relevant investment qualifications.  
• Preferred qualification: Honours or post graduate business degree 
• Sound knowledge of investments, leading a team, communication principles, content marketing, writing, editing, proofreading, campaign management and marketing project management 
• 6 - 8 years marketing / financial industry experience.  
• Prior experience in investment industry preferred. 

go to method of application »

Key Purpose

• To develop unique, data-driven solutions to problems faced within the operational processes for Insure. This includes optimizing and generating efficiencies in claims, sales and servicing processes using statistical, actuarial and data science techniques. This role offers the opportunity to apply machine learning and generative AI to solve a large variety of business problems practically.

Areas of responsibility may include but are not limited to

• Enhancing Insure’s fraud models.
• Developing supplier scoring and evaluation algorithms.
• Optimizing and automating supplier appointments and allocation.
• Using generative AI to optimize business processes.
• Procurement (supplier) analytics.
• Claims analytics.
• Servicing analytics.
• Piloting and testing the latest AI innovations to generate efficiencies within Insure

Skills

• Modelling skills preferred (Intermediate)
• Statistical and analytical skills (Intermediate)
• Programming Skills: SQL, Python, Radar (Intermediate)
• Microsoft Office (Excel, PowerPoint and Word) (Advanced)
• Experience using Generative AI (beginner)

Education and Experience

Education:

• Matric (Essential)
• Honours degree in Actuarial Science and/or Mathematical Statistics/ Computer Science or Strong mathematical/economics candidate (Essential)
• Good progress on actuarial exams, preferably academically qualified

Minimum Experience:              

• At least 1-3 years Research and Development experience within Insurance industry (Advantageous).                                                                                                           
   

go to method of application »

Key Outcomes may include but are not limited to:

• The Travel Consultant is responsible for creating an exceptional travel experience using our innovative travel platform, Vitality Travel, by promoting and booking travel arrangements for our high-net-worth clients while addressing client unique needs and requirements.

Areas of responsibility may include but not limited to:

• Complete bookings through the defined online booking system (e.g., AGM and Travel IT), fulfilling package bookings through tour operators and / or ability to self- package deals.
• Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc. and accurately conclude multi-sector / round the world reservations.
• Accurately complete all refunds or reissues.
• Quote preferred agreement deals and full understanding of the conditions of these deals and eligibility.
• Ensure preferred agreement deals are understood & applied appropriately.
• Ability to provide navigational and technical support on our online portal, Travel IT
• Provide troubleshooting to all online users where required.
• Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings.
• Identify other opportunities for additional savings to client, when quoting.
• Correctly issue vouchers and email to the client.

Technical Skills and Knowledge

• Discovery Bank  and Vitality product knowledge                          
• Experience working on Domestic and International packages.
• Call centre experience in Travel.
• After hours Travel experience.
• Leisure Travel experience.
• International and Domestic bookings experience.
• Senior Consultant experience.

Education and Experience

• Matric
• Diploma in Travel.
• Minimum 10 years’ experience as a Travel Consultant.
• Minimum 5 years Amadeus booking experience.
• Minimum of 3 years’ experience dealing with high-net-worth clients.