Current Openings at iStore

Job Description

• iStore, the home of everything Apple and Africa’s largest Apple Premium Reseller, is looking for a highly adaptable and dynamic Outlying Operations Roaming Store Manager to join our team.
• This role is based in Rosebank, however, the successful candidate will be required to travel and temporarily relocate at short notice to support various iStores across the country where operational support is needed. These locations include iStores in Highveld, Mall of the North, Loch Logan, Ilanga, Vaal, and Waterfall.
• As a Roaming Store Manager, you will take full accountability for store performance during your deployment period, stepping in to stabilise operations, lead teams, and ensure the store delivers on all commercial and customer experience objectives. Assignments may vary in duration depending on business needs.
• All reasonable costs associated with temporary relocation, including accommodation and travel, will be covered by the business.

Key Responsibilities

• Take full ownership of store operations during deployment periods
• Lead, motivate, and stabilise teams to ensure optimal performance
• Drive store performance to meet or exceed sales, financial, and operational targets
• Deliver a world-class customer experience aligned with the iStore brand
• Quickly assess operational challenges and implement effective solutions
• Ensure alignment with company strategy, standards, and processes
• Compile and manage store performance reporting
• Build strong relationships across various teams and regions

What We’re Looking For

• A highly adaptable, resilient individual who thrives in changing environments
• Willingness and ability to travel and relocate on short notice for undefined periods
• Strong leadership capability with experience managing large teams
• Ability to quickly integrate into new teams and environments
• Strategic thinker with strong operational execution skills
• Proven ability to drive results in a fast-paced, high-pressure retail environment
• Passion for technology and delivering exceptional customer experiences

Minimum Requirements

• Matric (Tertiary qualification advantageous)
• 5+ years’ experience managing large teams in a complex, high-turnover retail environment
• Strong matrix management and cross-functional collaboration skills
• Proven track record in achieving store targets and driving performance
• Retail operations experience and strong business acumen
• Experience in analysing and reporting on store performance

go to method of application »

Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 40 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. 
• The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.  
• Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity,  that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly 
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action 
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today!

go to method of application »

Position Overview

• As a Store-in-Store Consultant, you'll be the face of our brand, providing hands-on demonstrations of the latest Apple technology and services. Your proactive approach to customer engagement will drive sales and ensure unforgettable customer experiences.

Key Responsibilities

• Showcase cutting-edge Apple products and services
• Proactively engage customers to understand their needs and preferences
• Collaborate with internal and external teams for seamless operations
• Uphold exceptional customer service standards
• Exceed store targets and contribute to efficient retail operations

Requirements

• Matric (Grade 12) Minimum requirement
• Minimum 1+ years of customer-facing retail experience (electronics preferred)
• Previous leadership or supervisory experience is advantageous
• Proficiency in POS systems, Syspro, and iOS is beneficial
• Strong understanding of retail operations and stock management principles
• Proven track record of exceeding targets and delivering results
• Excellent communication and interpersonal skills
• Ability to thrive in a fast-paced, high-pressure environment
• Strong problem-solving and solution-oriented mindset
• Good knowledge of public transport routes within the Northern Suburbs

Working Hours

• Scheduled shifts (approximately 108 hours per month)
• Retail hours, including weekends and public holidays, according to shift

Additional Information

• This position is based in the Northern Suburbs of Cape Town
• Reliable transport or a solid understanding of public transport routes is essential

go to method of application »

Job Description

• At iStore, we don’t just sell technology — we create seamless digital experiences that convert. We’re looking for a data-driven, commercially minded eCommerce Analytics & CRO Specialist to turn insight into action and help optimise every step of the customer journey across our web and app platforms.
• If you’re someone who can spot friction before others see it, translate data into clear opportunity, and influence real commercial outcomes — this role is for you.

What you’ll be doing

Own the data that drives performance

• Take full ownership of GA4 across iStore’s eCommerce environments, ensuring accurate tracking across web and app
• Build and maintain real-time dashboards that give clear visibility into performance across traffic, engagement, conversion, and revenue
• Deliver weekly and monthly reports with clear, commercially relevant insights — not just data

Understand how customers actually behave

• Lead on-site behaviour analysis using tools like Hotjar (or equivalent), reviewing session recordings, heatmaps, and user journeys
• Identify friction points across key journeys — from homepage through to checkout
• Conduct detailed funnel analysis to understand where and why customers drop off

Turn insight into optimisation

• Translate data into actionable recommendations that directly inform UX/UI improvements and CRO testing
• Partner with the Conversion Lead to develop structured, insight-led test briefs
• Support A/B testing processes, including post-test analysis and reporting on results and statistical significance

Track and improve conversion performance

• Monitor conversion rates across all markets and platforms, identifying risks and opportunities early
• Provide full-funnel visibility to highlight where revenue is being won or lost
• Support campaign and promotional analysis to measure true conversion impact

Build a culture of continuous improvement

• Maintain a structured insight and testing library to inform ongoing optimisation
• Ensure data integrity and proactively flag tracking or reporting issues

What you’ll need

Qualifications

• Degree or diploma in Marketing, Business, Information Systems, Statistics, or related field
• GA4 certification (highly advantageous)
• Additional certifications in analytics or behaviour tools (Hotjar, Microsoft Clarity, etc.) are a plus

Experience

• 2–4 years in digital analytics, CRO, or eCommerce insights
• Strong hands-on experience with GA4 (event tracking, funnels, custom reporting)
• Experience with heatmapping/session recording tools (Hotjar, Crazy Egg, or similar)
• Exposure to A/B testing and CRO methodologies
• Experience building dashboards (Looker Studio, Power BI, or similar)
• Familiarity with eCommerce platforms like Shopify or Magento is advantageous

What sets you apart

• You think commercially — not just analytically
• You’re detail-obsessed and care deeply about data accuracy
• You can turn complex data into simple, clear stories that drive action
• You’re naturally curious about customer behaviour and what drives conversion
• You’re proactive, self-managed, and comfortable working across teams
• You bring structure, clarity, and momentum to everything you do

Closing Date 31 May 2026

go to method of application »

Job Description

• To deliver a seamless, world-class customer experience across all eCommerce fulfilment operations in South Africa. This role is responsible for ensuring on-time and in-full delivery performance across all courier partners, with a strong focus on Same Day and Scheduled deliveries.
• The role oversees daily order execution, customer exception handling, omni-channel store support, reverse logistics, and overall customer experience across all digital channels.

Key Responsibilities

Fulfilment & Operations

Manage daily order health across all SA channels (Same Day, Scheduled, Click & Collect, and store delivery), ensuring:

• 98% SLA adherence
• 100% daily order processing and courier handover

Oversee TMS and courier partner performance, including:

• Driver availability
• Capacity planning (especially for sale and peak events)
• Same Day delivery transfers
• Maintain and optimise capacity plans and reporting dashboards
• Continuously improve operational workflows, SOPs, and controls to minimise errors, delays, and risk
• Administer eCommerce orders, ensuring accuracy in delivery and returns processing
• Forecast, procure, and manage packaging materials (boxes, envelopes, etc.) across stores
• Troubleshoot and resolve escalated eCommerce order issues across all channels

Customer Experience & Escalations

• Manage customer communication for escalations, delivery updates, and SLA breach notifications
• Oversee returns, complaints, and operational incidents across Click & Collect and store delivery

Manage stock transfers (SCTs) to fulfil Click & Collect orders where stock is unavailable

• Ensure completion within 48 hours
• Maintain proactive communication with customers throughout

Omni-channel Collaboration & Store Enablement

• Partner with Store Managers and Operations teams to ensure consistent execution of Click & Collect and store delivery
• Share weekly performance reports, KPIs, and SLA metrics with store teams
• Deliver training on operational processes, tools, and best practices

Drive a strong omni-channel culture through:

• Regular engagement and communication
• Recognition of successes
• Facilitated cross-store operational forums
• Provide operational support in-store when required, including picking, invoicing, and on-the-job training

Qualifications

• Matric / Grade 12 (essential)
• Relevant qualification in Administration, Business, Information Systems, or similar (preferred)
• Administration or project management qualification (advantageous)

Experience Required

• 2–3 years’ experience in retail or store operations
• Experience in eCommerce operations, fulfilment, or logistics
• Exposure to platforms such as Magento or Shopify (advantageous)
• Intermediate proficiency in Microsoft Office (Excel, Word, PowerPoint) or Apple equivalents
• Familiarity with Transport Management Systems (TMS) or similar platforms (advantageous)

Key Competencies

• Strong attention to detail and accuracy
• Customer-first mindset with a strong service orientation
• Excellent time management and ability to perform under pressure
• Proactive, solutions-driven approach to problem solving
• Strong planning, coordination, and organisational skills
• Deadline-driven with a focus on quality execution
• High level of computer literacy and adaptability to new systems
• Strong communication skills with the ability to collaborate across teams
• Ability to multitask in a fast-paced, dynamic environment
• Strong numerical, analytical, and reporting capability

Success Measures

• SLA adherence (≥98% on-time, in-full delivery)
• Order processing accuracy and turnaround times
• Customer satisfaction and resolution of escalations
• Effectiveness of store collaboration and omni-channel execution
• Continuous improvement in operational efficiency and reporting

Closing Date 31 May 2026