Active Jobs at Discovery Limited

Key Purpose

• Coaching eligible members by making use of interpersonal communication and related techniques designed to engage clients actively and safely in health behavior change about evidence based clinical strategies and interventions to better self-manage their health, health risks(s), and acute or chronic health conditions resulting in optimal wellness, improved health outcomes, lowered health risk, and decreased health care costs.

Key outputs
Areas of responsibility may include but are not limited to:

• Build a strong relationship between the Health Coach and Covered Persons/Members.
• Create a strong sense of purpose.
• Analyse member’s conditions, set appropriate goals for such members and create a mutually agreed upon plan focusing key principle goals such as –
• Weight and diet
• Exercise
• Mental Wellbeing
• Condition management.
• Custom (any goal a member may have that varies from the above categories)
• Provide guidance on how to create habits/sustained changes.
• Scenario-plan so that the member can adapt in the moment.
• Assess the environment in which decisions are made and look for opportunities to make healthy decisions in the path of least resistance.
• Achieve tangible metrics that demonstrates improvements on measurable short-and and medium-term outcomes.
• Contacting eligible covered persons/members and explain the benefits of joining a respective programme with the intention of enrolling covered persons onto the programme.
• Effective planning and organization of scheduled coaching interactions to optimize utilization of their time, in addition to driving adherence to their goals.
• Apply best industry practice coaching principles and techniques throughout a member’s coaching journey which includes but are not limited to behavioural change, change management, motivational interviewing, reflective listening, self-efficacy, cognitive behavioural therapy, goal setting and overcoming barriers.
• Assist members with unlocking/accessing benefits available to them across the Discovery Group Platform.
• Assist with necessary interventions and or onward referrals in the management of complex/and or multiple conditions.
• Accurately capture, record and track interactions and outcomes with members throughout their coaching journey.
• Meet set targets as per the business objectives.

Competencies

• Written communication:  Is able to write clearly and succinctly in a variety of communication settings and styles, can get messages across that have the desired effect.
• Self-Development: Is personally committed to actively work on continuously improve him/herself; understands different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits.
• Action Oriented:  Enjoys working hard; is action oriented and full or energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Interpersonal Savvy:  Relates well to all kinds of people – up, down and side-ways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
• Customer Focus:  Is dedicated to meeting the expectations and requirements of internal and external customers; get first-hand customer information and uses if for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Learning on the fly:  Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyses both successes and failures for clues to improvement.
• Time management:  Use his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities, gets more done in less time than others; can attend to a broader range of activities.

Qualification and Experience (essential)

• Clinical Qualification and registration with appropriate health professions body e.g. HPCSA, SANC, AHPCSA, SACSSP
• At least two years work experience in your profession
• Excellent communication skills, written and verbal.
• Proficient in MS Excel, Word, PowerPoint

Qualification and Experience (advantageous)

• Knowledge of Discovery and Vitality products, benefits, funding, and policy rules
• Coaching experience and or coaching qualification
   

go to method of application »

Key Purpose

• Increase the sales of the product range through building relationships, superior client service and technical knowledge.

Areas of responsibility may include but not limited to

• All work must be done accurately, comprehensively and in-line with set quality standards and timelines.
• Increased Discovery Health product sales through building relationships, superior client service and technical expertise
• Create strategic business partnerships with multiple intermediary stakeholders.
• Relationship building with internal and external stakeholders.
• Project management of new business process, from end to end.
• Intermediary reporting and trend analysis.
• Consistently deliver Discovery Health value proposition.
• Escalated query resolution and troubleshooting
• Increase the sales of the product range through building relationships, superior client service and technical knowledge.
• Review new business pipeline, follow-up, and tracking.
• Issuing of quotations
• Technical training and ongoing product support to financial advisors.
• Keeping up to date with competitor product and service offering and industry developments
• Participating in proactive sales and marketing initiatives
• Personal Attributes and Skills
• Logical, analytical problem-solving ability.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work independently.
• Ability to take accountability, responsibility, and ownership.
• Able to take initiative and exercise sound judgment and decision making.
• Ability to work in a highly pressurized, target oriented environment.
• Ability to deal positively with change and uncertainty.
• Strong business acumen.
• Strong sales and persuasive skills.
• Strong quality orientation.
• Good organizational skills.
• Proactive, self-motivated.
• Able to identify, nurture and develop talent.
• Customer oriented.
• Ability to meet deadlines timeously

Education and Experience
Qualifications

• 3-5 years medical scheme industry experience (required)
• Business degree (advantageous)
• RE5 (preferable)
• NQF5 in Wealth Management of Financial Planning / 120 FAIS credits (preferable)
• Knowledge of MS Office Suite
• Sales experience (advantageous)
• Knowledge of MS Office Suite
• Business degree (advantageous)
• Relevant financial services industry experience is advantageous.

Experience

• Relevant financial services industry experience is advantageous.
• Sound health industry experience
• Adviser consulting experience in the financial services industry
• An understanding of financial planning
• Requirements
• Valid drivers licence and insured and reliable car
• Smart-phone
• Willingness to travel

go to method of application »

Key Purpose of the role

• This Learnership leads to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification; which consists of structured learning components combined with practical/workplace experience in the Financial Services industry.

Areas of responsibility may include but not limited to

Long Term Insurance – Discovery Health:

• Call Centre: Medical Aid client servicing, claims, new business and health benefits administration

Personal Attributes and Skills

• Innovative/ critical thinking/ and problem solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.

Education and Experience

• Grade 12 is essential.
• Maths (Minimum Level 4 – 50%)
• English (Minimum Level 4 – 50%)
• Maths Literacy (Minimum Level 5 - 60% )
• 2nd language (Minimum Level 4 – 50%)
• May have an incomplete tertiary qualification (advantage)

Specific Requirements:

• Not be engaged in post Matric studies or formal employment;
• Not have completed any previous Learnership.
• Be between the ages of 18 and 25 years;
• Have effective communication skills in the written & verbal English language;
• Possess basic computer skills mainly MS Excel & MS Outlook
   

go to method of application »

Key Purpose
The Data Science Lab is a highly specialised and expanding team that tackles challenges in the health, life, and short-term insurance businesses, as well projects that cut across the whole of the Discovery Group. We are looking for individuals with 2-5 years of experience, for projects related to:

• risk management through behavioural science and intervention (next best action) design 
• combining traditional data (eg: wearable device, web & app logs, health & life insurance claims) with novel data sources in new ways
• assisting with experimental design for product, rewards, marketing, communications, engagement etc
• advising partner markets on how to customise and deploy locally built models
• They will have the opportunity to work with cutting edge technology and advanced techniques to see their models used in real business applications. The innovative work environment means there are opportunities to shape new projects with a focus on helping insurance customers to lead healthier lives. 

Areas of responsibility may include but not limited to

• Identify and build appropriate models to predict risk, sales and savings
• Present data insights and model findings in a way that provides actionable insights for business stakeholders and senior executives
• Mining and visualising large structured and unstructured datasets throughout the businesses to inform product design, risk management, customer interaction strategies, etc.
• Following model implementations through to business adoption
• Monitoring model performance and using feedback for improvement
• Improving processes and data collections where opportunities arise
• Running scientific experiments to evaluate different models in a reproducible way
• Produce analytical work that is customer, business and staff focuse

Personal Attributes and Skills  

• A creative and enthusiastic attitude to unearthing valuable insights and generating value for Discovery clients 
• Ability to balance multiple priorities and to step back and see how analytics work fits into the wider business context 
• Results driven, curious and able to work autonomously or within teams
• Good time and task management skills
• Ability to communicate results of analyses in a clear and effective manner
• Aligned to Discovery values and core purpose 

Education and Experience

• Master’s or PhD degree in either Data Science, Actuarial Science, Statistics, Operations Research, Computer Science, Applied Mathematics or Engineering fields.
• Ability to formulate a clear problem statement, develop a plan for tackling it, and clearly communicate findings verbally, visually, and in writing 
• Demonstrable working experience in an analytics position, where the focus was on building and implementing machine learning models to solve business problems
• Experience accessing and analysing data using language/tools/databases such as Python, R, SQL, etc.
• Experience using Gradient Boosting Machines, Random Forests, Neural Networks or similar algorithms.
• Good knowledge of Microsoft Office tools.

Advantageous:

• Some experience in working with big disparate sets of data and exposure to big data tools
• The ideal candidate will possess a deep interest in the healthcare industry, particularly in leveraging behavioral science to promote disease management and prevention. Additionally, they should demonstrate a strong understanding of strategic risk management principles and their application across the healthcare value chain

go to method of application »

Key Purpose

The successful individual will be responsible but not limited to the following key outputs and skills:

• Manages the day to day delivery of the food production operation and culinary team within a specific facility with the objectives of delivering quality culinary products, maximising revenue through controlling operational efficiencies and productivities, operating equipment and stock, in line with Company standards.

Areas of responsibility may include but not limited to

• Deliver culinary business plan
• Shift management of Healthyfood Studio staff
• Facility Product Management
• Manage culinary standards and governance
• With the Executive Chef, manage the facility budget
• General people management for HealthyFood studio staff
• Customer relationship management with internal and external clients and providers

Personal Attributes

• Decision-making – use of initiative
• Learning – training, coaching, staying abreast of industry developments
• Implementing and co-ordinating – organising people, non-people resources
• Numeracy and calculation skills
• Analysing and diagnosing – numerical information, trends in data
• Problem-solving
• Making fine judgements through the senses viz colour, taste, texture

Skills

• Food Costing
• Culinary Product Knowledge
• Kitchen Operational Management
• Labour legislation
• Environmental and sustainability standards
• Proficient Computer skills
• Coaching
• Menu engineering
• Cooking methodology

Education and Experience

• 3-Year Culinary Diploma or equivalent National Culinary Qualification at a diploma level
• Membership with South African Chef’s Association and other relevant culinary accreditation
• 2-3 years’ experience and track record in a similarly graded hotel , restaurant kitchen environment of which at least 2 years’ experience must have been as a chef de partie