Active Jobs at Emporium Human Capital

Requirements :

• Grade 12 or Higher Qualification
• 2 to 3 years’ Experience as Accounts Manager or Customer Care Agent
• Must come from Property Management Companies
• Experience in Utilities
• Fully Bilingual
• Own Vehicle
• Outgoing Personality
• Energetic
   

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Requirements :

• Training / Teaching / Lecturing or consulting experience in Accounting / Bookkeeping
• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
• Proficiency in Microsoft Word, and Outlook, PowerPoint
• Excel proficiency intermediate
• Customer service / support experience will be advantageous

Responsibilities :

• Creating and managing training plans with customers
• Reporting on training progress of all customers that is in training
• Work directly with client to effectively coordinate each training project to completion.
• Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
• Provide system training to customers
• Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
• Assist with preparing data and uploading on to the system for new customers
   

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Requirements

• You’re passionate about great customer experience, making complex things simple, all while improving our clients’ lives in the process
• 1+ years of experience in an account management, customer success or online training in the software industry
• A track record in property management
• Phenomenal interpersonal skills that allows you to easily build new relationships
• Ability to work under pressure
• Tech savvy

Responsibilities :

• Drive and own the new client onboarding journey
• Develop and foster strong client relationships with ease to properly understand the clients’ business needs and ensure optimal adoption of our software
• Management of data migration from clients’ previous solution
• Online training sessions on our software
• Regular client usage audits and consultation sessions to optimally use our solutions
• Provide support on queries of existing clients, through providing advice, configuration and guidance where appropriate
• Handle and resolve customer requests and complaints.
• Minimize customer churn by pro-active client consultations
• Improve customer experience through product support in product design and product development.
• Provide guidance and support to clients to ensure that they have sufficient knowledge of the solution to make informed decisions
   

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Qualifications & Experience:

• Grade 12 Certificate.
• Valid Driver’s License.
• Minimum 2 years proven internal sales experience –
• Preference will be given to candidates from the electronic or fire protection or security technology or ICT industry.
• Strong Technical / IT related sales knowledge - Preference will be given to distribution experience.
• Have worked with CRM system or Excel based equivalent process.
• Strong Microsoft Office Usage Experience to promote planning and processes.
• Dealer Base Management experience & understanding of sales process.

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Job Purpose:

• We are seeking a dynamic Business Development Specialist with a technical background in electronical security products/ or electrical or similar industry to spearhead the expansion of our BD portfolio. This role is pivotal in driving customer engagement and achieving sales targets.

Requirements:

• Must have matric
• Bachelor’s Degree or equivalent (Advantage)
• At least 3 to 5 years’ experience in a technical sales role within the electronic security or electrical or similar or office automation industry
• Outstanding communication skills, both written and verbal.
• Proficiency in sales, business development, and client relationship management.
• Strong interpersonal, negotiation, and networking abilities.
• Research and strategy acumen is a must-have.
• Fluency in English and Afrikaans
• Must have drivers’ license and own transport
• Excellent strategic planning and organizational capabilities, with a meticulous eye for detail.
• An independent, proactive initiator with a hands-on approach to business.