Active Jobs at G4S

Job Introduction:

• G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for a Senior Technician based at our Head Office in Centurion, Gauteng, reporting to the Regional Technical Manager.
• The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which the Senior Technician plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.
• We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.
• G4S has been made aware of phishing scams where someone has used the G4S brand to try and extort money from others in exchange for fictitious valuable assets/ employment opportunities.
• If you receive an email offering to transfer money or valuable assets to you from a person who claims to work for G4S please be aware this could be a scam. 
• If you receive an email from someone claiming to work for G4S and you think it could be a scam, please let us know by contacting us at [email protected]

Role Responsibility:

• Effective management and administration of the technology contract to ensure sound financial performance
• Plan and manage the profitability of projects and SLA contracts with a focus on maintenance, sustainability, cost effectiveness and labour.
• Contract Margin Management
• Billable hours
• Job Cards
• Cost
• Timelines/Goals
• Manage the contract cash flow and oversight of invoice documentation and accuracy of information
• Effective management of staff
• Effective Organisation
• Proper allocation of staff to work flow and job requirements.
• Coordinate with Office around work requirements
• Monitor daily tasks
• Train and upskill subordinates
• Leadership
• Staff motivation levels
• Evaluate staff performance
• Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
• Effective management of operations
• Co-coordinating the Maintenance/Project process flow and activities that has a direct/indirect impact on the outcome and success of contract/project.
• Plan and coordinate daily tasks and subordinates, with close monitoring of standards and hours.
• Client retention and customer service levels
• Ensuring that all required formal customer meetings are scheduled, attended and minuted.
• Maintenance of positive customer relationships
• Quality Management/Ops Process management – adherence to quality standard
• Conduct and oversee quality controls and inspections
• Effective management of business development function
• New business development
• Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers.
• Health and Safety
• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
• Participate in safety forums created by the company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programs
• Comply with safety policies and procedures at the workplace
• Distribute safety information as and when required

The Ideal Candidate:
Qualification and Experience

• Grade 12
• A valid Driver's License
• Formal Technical Training advantageous
• Electronic Security Services /Maintenance experience
• Extensive experience w.r.t. implementation of the following systems:
• CCTV
• Access Control
• Intruder Detection
• Fire Detection
• Fire Suppression
• Experience in Sales by compiling scope of work
• Financial Management relative to managing profitability
• Good conceptual interpretation and presentation of Financial and Operational Reports to Executive Management.
• Software Knowledge Level
• Broad knowledge of Time and Attendance.
• Broad knowledge of Access Control.
• Broad knowledge of CCTV
• Strong knowledge base on communication protocols i.e. TCP/IP.
• Basic Computer literacy and proficiency.
• Hardware Knowledge Level
• Broad knowledge of Time and Attendance Hardware
• Broad knowledge of Access Control Hardware.
• Broad knowledge of CCTV
• Broad knowledge of Alarms
• Broad knowledge of Electric Fencing
• Broad knowledge of Gate Motors
• Broad knowledge of Intercoms
• Broad knowledge of PA systems
• Strong knowledge base on communication protocol wiring i.e. CAT5.

Skills and Attributes

• Leading people
• Managing professionally
• Managing Conflict
• Communication (Written and Verbal)
• Negotiation
• Computer literacy
• Basic financial skills
• Risk identification
• Driving change
• Customer Thinking
• Delivering objectives
• Awareness of the market environment
• Delivering strategy
   

go to method of application »

• The successful incumbent should be a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which technical support plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

Role Responsibility:

Effective management of Installations and Maintenance

• Ensuring installations and deinstallation of ABM's are completed.
• Provide training to customers of new ABM.
• Maintain and install docking stations.
• Maintain ABM's and install new modifications.

Effective management of Operational Excellence

• Ensure that customers needs are attended to timeously.
• Workmanship is always at the highest level.
• SLAs to be completed according to the business arrangements.
• Maintain and care for equipment issued by the business.
• Collect faulty canisters from the cash centre for repair by the service centre.
• Monthly maintenance to be completed according to SLA agreements (98% per vendor).
• Correctly completing Call logging system (Journey) for reference, billing and stats.

Effective management of Client Retention

• Ensure that existing clients are satisfied with the operation of the devices by ensuring that effective training has been done on the devices.

Effective management of Customer Service

• Perform spot fixing on-site.
• Ensure technical call-outs are attended within time limits of SLA.
• Working extended hours when needed.

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of each year's branch/region/national safety plans.
• Participate in safety forums created by the company for example safety meetings and safety talks.
• Report all safety incidents to the relevant people.
• Discuss all safety incidents on all levels.
• Follow-up on any activities through safety meetings/committee/representatives/management.
• Attend safety education and refresher programs.
• Comply with safety policies and procedures at the workplace.
• Distribute safety information as and when required.
• Wear protective clothing all the time.

The Ideal Candidate:
Qualification & Technical Experience Required

• Grade 12 / NQF Level 4.
• A valid drivers license.
• Electrical skills.
• Technical skills.

Skills and Attributes

• Delivering great customer service.
• Sharing and cooperating.
• Dealing with challenging circumstances.
• Understanding the organizational environment.
• Attention to detail.
• Work under pressure.