Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience.
Our sports betting site features a large variety of events and markets to bet on, with expert bet...
Read more about this company
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- 1-2 years Security experience
- Registered with PSIRA (Private Security Industry Regulatory Authority
A Bonus To Have:
What You’ll Do For The Brand:
- VIPs must be present 15 minutes before the branch opens.
- Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
- VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens.
- VIP need to check around the premises for any suspicious movements before the branch is opened.
- VIP Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening/ closing of the branch.
- VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
- VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
- During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger.
- Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
- Ensure all two-way radios are fully charged, for early morning usage. Report faulty equipment immediately.
- Charge the batteries overnight so that they are useable from the beginning of your shift.
- Ensure all panic button and two-way radios are in good working conditions and keep safely.
- VIP Officers must carry their panic buttons, two-way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
- The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
- Ensure at the searching zone the branch door or the gate is always kept close.
- VIP Officers are not allowed to cross gender scan guest entering the branch.
- Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP’s.
- VIP Officers must ensure to search female bags with a stick. Male guests are not allowed to bring in their bags.
- VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the amount of vehicles entering and exiting the building.
- End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
- VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
- VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.
Guest Service
- First impressions last - VIP Officers are at the forefront of Hollywood.
- VIP Officers are the first encounter with the guest.
- Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”.
- Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
- Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
- Ensure to treating our guest with respect and have the good attitude at all times.
- When Guest are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.
Compliance
- VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only).
- Scan all persons entering the premises including team members.
- Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object.
- No bags are allowed inside the premises.
- No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
- No person under the age of 18 is allowed into the premises.
- If you are dealing with a difficult customer, contact your colleagues and press the panic button before the situation escalates out of control.
- In branches with no liquor license, no alcohol is allowed on the premises.
- Credit bets are not allowed to be taken by any team member.
- VIP Officer on duty are not allow to take bets with Amadoda uniform.
- VIP Officers on duty are not allowed to utilize the Limited pay-out machine.
Code of Conduct
- While on duty you will not sit or lounge, make use of your cell phone or eat.
- No smoking on duty.
- You will not report for duty under the influence of alcohol.
- You will not abandon your post. This could lead to disciplinary action against you.
- You are not allowed to sleep on duty. This will lead to disciplinary action against you.
- You will not have casual conversations with friends/other team members while at your post.
- You will not accept tips from the guest.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to the team.
Other
- VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins.
- Able to work in a rotating shift /work flexible hours.
- Ensure the ability to work independently.
- Ensure you physical fitness is obtained at all times in line with the job requirements.
What You’ll Bring To the Team
- Good communication skills
- Ability to accurately check and follow processes and tasks
- Ability to solve problems in a timely and effective manner
- Dedication and high sense of responsibility to one’s own work
- Strong business acumen skills
- Ability to ensure guest needs are a primary focus
go to method of application »
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- Experience in housekeeping
What You’ll Do For The Brand:
- Cleaner attired in Hollywood Uniform as per prescribed rules and regulations. Personal hygiene maintained at all times.
- Ensures work areas are clean and tidy prior to opening, during service and at closing times (this includes the inside and outside of the Branch, as well as the car Park area).
- Floors are swept and mopped, scrubbed and/or vacuumed. Walls are cleaned. Refuse is gathered and disposed of. Bins are to be emptied, washed or sanitized and replaced with refuse bags
- Toilets are to be cleaned.
- Tables and counters, chairs, TV screens, furniture, lights and machines and/or equipment is clean and wiped prior to team members commencing work.
- Ensures that service areas are neat and tidy during peak periods and quiet periods.
- Appropriate use of cleaning chemicals and cleaning detergents.
- Requests cleaning fluids and/or worn cleaning equipment e.g. mops/brooms/dusters from Branch Manager as and when required.
- Declares breakages to the Branch Manager.
- The cleaning of branch aircon filters weekly.
- Ensure that all tables and chairs in the Gaming areas are maintained – seat covers are monitored, and request replacements as needed. Table legs are adjusted to avoid wobbling, table tops and edges should be reported if refurbishing is required.
What You’ll Bring To The Team:
- High attention to detail
- Strong time management skills
- Follow process in order to ensure high quality output
- Taking action to achieve goals beyond what is required
go to method of application »
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- Experience in the Service Industry
A bonus to have:
- Experience with POS system
- Stock management experience
What You’ll Do For The Brand:
- Ensure uniforms are adhered to and in accordance with the dress code. Ensure that you look presentable to the customers as you are the face of the company and need to present a professional image.
- Ensure bar area is neat and tidy prior to opening. Ensure that the same standard is kept during service times to ensure that the service area is neat and tidy at all times. Ensure service area is cleaning before customers are seated. There should be no empty glassless, Beverage containers, excess cutlery or crockery on the service area. Clean glasses, utensils, and bar equipment. Condiments, water, ice, napkins, straws etc. is replenished.
- Prepare stock requisition the night before but no later than an hour before opening time. Identify fast selling items and increase requisition and take into account relevant trends, busy periods/events that might increase stock requirements. Submit to F&B Supervisor, receive stock from F&B Supervisor as per requisition form and sign. Ensure that opening stock is recorded
- Ensure fridges are sufficiently stocked and ensure stock rotation at all times.
- Ensure Float is correct. Count in present of F&B Supervisor, if there is a shortage advise F&B Supervisor prior to opening.
- Greet customers and thank guests, always acting in a pro-active and positive manner. Show interest to the customer/punter, pay attention when they speak and maintain eye contact during conversations.
- Present menus to customers/punters and answer questions about menu items. Advise on daily specials and make recommendations upon request. Promote food and beverage items. Communicate in a clear and professional manager and address the customer in a respectful manner. Serve orders beverages and/or snacks or food timeously. Check with customers to ensure they are enjoying their beverages and/or meals and take action to correct any problems.
- Take beverage and/or food orders as soon as the customer/punter is seated. Ensure beverage order is taken within five minutes after menu is presented. Food/ snack orders are placed if requested. If required check customers identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages should the customer appear to be under aged.
- Write the orders on order slips to ensure the correct order is recorded. After receiving the order, immediately enter the order onto POS (GAAP) to ensure the order is generated.
- Follow up on food delays from the kitchen, advising punters/customers on delays and regularly communicating the status of the order.
- Ensure customer/ punter complaints are dealt with efficiently. Record all complaints in the complaint log and communicate all complaints to the supervisor.
- Collect payments from customer either by cash or card. Correctly record the payment. Thank the customer/punter for the tip. Any voids to be authorized by the F&B Supervisor.
- Reconciliation of all sales and cash/credit card payments to ensure that all monies are accounted for. Shortages will be dealt with accordingly. Accountable for all the sales recorded under your account during the shift. Print Generic stock sheets of actual stock count names and codes. Count Stock, sign next to changes with F&B Supervisor. Disclose all breakages and wastage to F&B Supervisor.
- Ensure that all personal food and beverage purchases are signed off by the F&B supervisor and are checked once received to verify. Ensure that the VIP security gets the signed slip for the purchases before leaving the premises.
- Ensure the service area is clean and tidy in preparations for the next shift.
- Ensure that internal procedures are adhered to.
- Any ad hoc duties that might be required.
What You’ll Bring To The Team:
- Good communication skills
- Ability to exceed clients’ expectations in regard to service delivery
- Dedication and high sense of responsibility to one’s own work
- Strong listening and sales skills
- Understanding of the POS process linked to the GAAP system
go to method of application »
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- Sports betting knowledge
- Reporting Experience
A Bonus To Have:
- Diploma/Degree in a Relevant field.
- Valid driver’s license and own vehicle
- Industry experience
- Project management experience
What You’ll Do For The Brand:
- Maintain all current betting platforms (mobisite, website, USSD) by identifying shortfalls and introducing new features and solutions
- Provide overall leadership and direction in the development of betting platforms
- Identifying new innovations and assessment of Competitors
- Develop and drive software development project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases throughout implementation, providing timely reporting of issues that impact project progress and coordinating actions
- Ensure enhancement of the Mobisite, Website, Syx, refer a Friend, TUV and other Company products and improving the functionality for the end users of these applications.
- Evaluate consumer understanding and insights- Consumer experience with the Brand and possible enhancements where required
- Competitor analysis reporting
- Project lead all product testing before releasing to live environment
- Market awareness and strong Relationship Management abilities
- Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query
- Any other ad hoc duties that might be required
- Communicating with departments to identify work shortfalls and areas where the development team can assist in improving work processes.
- Assist and advise the developers and software architects on how an application should work, what needs are to be met and dictate the flow and user interface to determine what the users must see by providing them with business requirement documents
- Conduct and supervise group testing of complete applications and software
- Identifying and eliminating the factors within the applications that may pose a risk to the business
- Market research and product development
- New business ideas and improving current business work practices
- Involvement in making user manuals for system applications
- Working closely with our betting traders and ensuring we maintain the desired GGR margins and implementing measures and strategies to correct instances where this objective is not met
- Dealing with all betting related queries for clients
- Analyzing risk and fraud related to the product
- Analyzing the odds relevance and accuracy
What You’ll Bring To The Team:
- Demonstrate good reporting skills with the ability to review and analyse trends
- Be a strategic thinker
- Ability to focus on quality and ensure high quality outcome is achieved
- Strong sense of accountability.
- Work under pressure and able to meet deadlines.
- Demonstrate excellent attention to detail have effective communication skills
- Must be able to plan effectively and efficiently in order to meet deadlines.
go to method of application »
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- A minimum of 1 – 2 years’ experience in PPC.
A Bonus To Have:
- Bachelor’s degree/diploma in Marketing, Business, Communications, or a related field.
What You’ll Do For The Brand:
- Create, set up, and launch paid search campaigns across various platforms, such as Google Ads, Bing Ads, and other relevant channels.
- Reporting and Analysis: Monitor campaign performance metrics such as CPA, ROI, CTR, and conversion rates. Prepare weekly and monthly reports to analyze results and suggest improvements.
- Ad Creative Support: Collaborate with the design team to produce engaging and compliant ad creatives. Test ad variations to optimize performance.
- Audience Targeting: Assist in developing and refining audience segments for retargeting and acquisition. Leverage first party and third-party data to enhance audience targeting.
- Monitor bids to achieve performance goals while maximizing budget efficiency.
- Compliance Adherence: Ensure all ad creatives and campaigns adhere to local gambling regulations and advertising standards for each target market.
- Market Research: Stay updated on industry trends, competitor campaigns, and new features within advertising platforms to bring fresh ideas to the team.
- Budget Monitoring: Track campaign budgets and provide recommendations for reallocation to maximize reach and effectiveness.
- Collaborate with other marketing teams to align paid search efforts with broader marketing initiatives.
- Develop compelling and targeted ad copy that aligns with campaign goals.
- Ensure proper tracking and implement analytics to measure and report on campaign performance.
- Regularly monitor and adjust keyword lists to optimize for performance and relevance.
- Conduct A/B testing of ad copy and landing pages to improve click-through rates (CTR) and conversion rates.
- Conduct thorough keyword research and analysis to identify relevant and high-performing keywords.
- Collaborate with other marketing teams to align paid search efforts with broader marketing initiatives.
- Develop compelling and targeted ad copy that aligns with campaign goals.
- Ensure proper tracking and implement analytics to measure and report on campaign performance.
- Regularly monitor and adjust keyword lists to optimize performance and relevance.
- Conduct A/B testing of ad copy and landing pages to improve click-through rates (CTR) and conversion rates.
- Analyze campaign performance data using analytics tools.
- Provide insights and recommendations based on performance metrics.
- Generate regular reports to update stakeholders on key performance indicators (KPIs).
- Stay informed about industry trends, changes in search algorithms, and competitor activities.
- Adjust strategies based on market changes and maintain a competitive edge.
- Efficiently manage campaign budgets and allocate resources based on performance and priorities. Communicate effectively to align paid search efforts with overall marketing strategies.
- Collaborate with external agencies or vendors when necessary.
- Stay updated on industry best practices, tools, and trends.
- Recommend and implement new strategies and technologies to enhance campaign performance.
- Engage in continuous learning to stay ahead of changes in the digital advertising landscape.
- Plan and execute A/B tests to optimize various elements of campaigns.
- Test new ad formats, targeting options, and bidding strategies to identify opportunities for improvement.
- Ensure compliance with advertising policies and guidelines on different platforms.
- Perform regular quality checks to ensure accurate campaign setup and tracking.
What You’ll Bring To The Team:
- Demonstrate the ability to collate and report on information.
- Demonstrate digital marketing skills.
- Demonstrate the ability to constantly deliver the required business results.
- Demonstrate the ability to obtain/receive information to expand business.
- Demonstrate the ability to manage projects.
go to method of application »
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- Microsoft Office Suite.
- Minimum 1 year of Bookkeeping/ Accounting experience.
A Bonus To Have:
- Pastel Evolution or Similar Accounting Software.
- Completed or studying towards Relevant Degree/Diploma.
What You’ll Do For The Brand:
- Financial Metrics:
- Processing of weekly cash book transactions and ensuring allocations are accurate and complete.
- Reviewing monthly petty cash recons.
- Reviewing of general ledgers to ensure cashbook clerk, debtors and creditors capturing are correctly allocated and VAT correctly accounted for.
- Ensuring the Cashbook Clerks, Creditors and Debtors meet their deadlines which will allow sufficient time for review of all general ledgers before the preparation of management accounts.
- Capturing of monthly routine journal entries for review by the Senior Team.
- Preparation of performance measures and supporting reports relevant to the management accounts.
- Preparation of monthly high-risk reconciliations for review by the Senior Team.
- Completion of monthly balance sheet recons for review by the Senior Team.
- With the guidance of the Senior Team, preparation of the trial balance for the monthly management accounts.
- Review monthly VAT ledger accounts, prepare output and input reasonableness schedules and VAT reconciliations which will be reviewed by the Senior Team.
- Assist the Senior Team with the requests from external auditors, internal auditors and BEE auditors.
- Assist seniors with adhoc tasks and company projects from time to time.
- People:
- Living HW values of Service Excellence, Commitment, Integrity, Accountability, Enthusiasm, Ubuntu and Innovation.
- Be considered a team player who helps out rest of team when required over and above their current role.
- Compliance, risk and quality:
- Attendance at necessary training sessions.
- Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place.
- Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models.
- Ensure the above (final version) and other documents are chronologically saved/backed up and appropriately named.
- Effectively deal with internal and external parties (auditors, etc.) where required.
- Other:
- Assisting with company projects as allocated from time to time.
- Assisting with year-end audit files and audit queries.
- Identifying accounting-related risks and ensuring proper mitigation of these risks.
- Maintaining effective relationship and communication with Internal audit and Treasury teams.
- Assisting with ideas on innovation and automation of bookkeeper functions.
- Any other such duties that might be required.
- Special Projects:
- Assist as and when they arise.
What You’ll Bring To The Team:
- Demonstrate strong sense of accountability.
- Ability to manage a team.
- Ability to solve problems effectively.
- Demonstrate excellent time management skills.
- Follows through and delivers results despite obstacles.
go to method of application »
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- Food & Beverage experience.
- Stock management experience.
- GAAP system experience.
A Bonus To Have:
- Certification in food preparations.
What You’ll Do For The Brand:
- Ensure adherence to Health and Safety regulations and appropriate hygiene practices. This means that the chefs should be appropriately clothed in line with H&S prescriptions. It also means that the kitchen area and food preparation and cooking should take place in a hygienic manner.
- Inspect and constantly ensure that food preparation is clean and well maintained. This includes food cooking equipment and work surfaces, to ensure safe and sanitary food-handling practices and ensure conformance to established standards.
- Report any operational problems (faulty/damaged equipment) that could hinder daily operations
- Estimates amounts of required supplies, such as food and ingredients. Understanding of portion ratio and costings.
- Submit daily requisitions to order stock required for the day, taking into account trends, busy week periods/peak periods. Ensure the stock requisition process is followed for all food items and required for food preparation.
- Check the quantity and quality of received stock, sign for and take accountability of food stock received. Ensure that stock received are of good quality to ensure quality of meals. Able to report on food stock as per requirements as well as account for variances. Ensure that all stock in food manufacturing and preparation is accounted for.
- Cook ingredients timeously according to menu in GAAP. Ensure time managements in cooking to ensure that food is in time for serving.
- Use of relevant kitchen utilities and commercial equipment to ensure speedy production of food.
- Check the quality of cooked food to ensure that Hollywood standards are met.
- Ensure that food variances and wastages are disclosed and accounted for. Ensure that caution is taken in preparation and cooking of meals to minimize wastage.
- Report all kitchen breakages to F&B Supervisor.
- Monitor employee’s sanitation practices to ensure that standards and regulations are met
- Dish order portions for all food items as per GAAP standard portioning requirements. Ensure that presentation is per prescribed Hollywood regulations and serve food to waitrons.
- Ensure that staff meal orders are placed under supervision of the F&B Supervisor. Ensure sign off on the meal after the F&B Supervisor has checked to verify content ant quantity. Ensure VIP received the signed slip when leaving the premises with any personal meals purchased.
- Prepare fast food in accordance with GAAP recipe
- Ensure adherence to internal policies and procedures.
What You’ll Bring To The Team:
- Planning and Time management skills.
- Stock management skills.
- Compliance with relevant legislative requirements.
- Ensure that quality outcome is achieved.
- Basic numerical skills.
go to method of application »
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- Food & Beverage experience.
What You’ll Do For The Brand:
- Ensure appropriate dress code in line with health and safety requirements and in accordance with Hollywood standards.
- Inspect and clean food preparation areas, such as equipment and work surfaces, to ensure safe and sanitary food-handling practices and ensure conformance to established standards.
- Inspect kitchen stock- all food, spices, etc. Recommendations to defrost freezers as and when required.
- Ensure all kitchen stock is well maintained, packaged and allocated to the correct area- shelves, freezers etc.
- Ensure stock rotation and ensure expired food is disposed of and classified as waste.
- Leftover food from the previous day is dished into appropriate containers and appropriately stored for serving.
- Ensures preparation of food in readiness for chefs for all manufactured menu items as per GAAP.
- Dish up orders in accordance with GAAP portion sizes as per waitron orders.
- Ensures that all orders are prepared and dished up timeously to ensure exceptional customer service
- Ensures presentation of orders is in line with Hollywood standards.
- Reports any operational problems (faulty/damaged equipment) that could hinder daily operations.
- Assisting in reporting all stock items to the Chef on items that are running low.
- Ensures that all wastages and breakages during the shift are disclosed and accounted for.
- Ensures the cleaning of kitchen appliances, work surfaces, floors and walls as and when the need arises
- Ensures that the kitchen and cooking area is left neat and tidy prior to the next shift.
- Continuously monitor the kitchen area to ensure that the kitchen is clean and tidy.
- Responsible for kitchen stock count.
- Any other ad hoc duties that might be required.
What You’ll Bring To The Team:
- Time management skills.
- Stock management skills.
- Compliance with relevant legislative requirements.
- Ensure that quality outcome is achieved.
- Ability to pay attention to details.
go to method of application »
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career
You Bring:
- Grade C.
- Computer Literate.
- 1 – 2 year’s Security experience.
- Registered with PSIRA (Private Security Industry Regulatory Authority
A Bonus to have:
What You’ll do for the Brand:
- IP (Security) Officer must be present 15 minutes before the Branch opens.
- Branch Manager or Senior Team leader will open the Branch in the presence of the VIP (Security) Officer.
- VIP (Security) Officer need to ensure they conduct a perimeter patrol before the Branch opens.
- VIP (Security) Officer need to check around the premises for any suspicious movements before the Branch is opened.
- VIP (Security) Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening and closing of the Branch.
- VIP (Security) Officer needs to conduct a floor walk once the Branch is open, to observe all is order.
- VIP (Security) Officer must valid all observation checks are completed before the Branch Manager or Senior Team Leader continues with their daily checks.
- During opening and closing, one VIP (Security) Officer must be positioned away from the entrance, observing his or her colleague and checking for potential danger.
- Patrolling should include inside and outside the Branch entrance, back areas and all parking areas.
- Ensure all two-way radios are fully charged during shift change and hand over equipment inspection.
- Charge the batteries overnight so that they are useable from the beginning of your shift.
- Ensure all panic button and two-way radios are in good working conditions and keep safely.
- VIP (Security) Officer must carry their panic buttons, two-way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
- The VIP (Security) Officer that is posted to the searching zone must use the scanner to search all guest entering the Branch including team members.
- Ensure at the searching zone the Branch door or the gate is always kept close.
- VIP (Security) Officer are not allowed to cross gender scan guest entering the Branch.
- Male guest must be scanned by only male VIP (Security) Officer, female guest to be scanned by only female VIP (Security) Officer.
- VIP (Security) Officer must ensure to search female bags with a stick. Male guest is not allowed to bring in their bags.
- VIP (Security) Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the number of vehicles entering and exiting the building.
- End of day closing procedure, VIP (Security) Officer must minimise entry by sliding close one door to ensure security of minimising high risks.
- VIP (Security) Officer must attend Branch meeting when notified by the Branch Manager to attend.
- VIP (Security) Officer must assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.
Guest Service:
- First impressions last – VIP (Security) Officer are at the forefront of Hollywood.
- VIP (Security) Officer are the first encounter with the guest.
- Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
- Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
- Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” atall times.
- Ensure to treating our guest with respect and have the good attitude at all times.
- When Guest are leaving the Branch VIP (Security) Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.
Compliance:
- VIP (Security) Officer must ensure they are dressed in full Amadoda uniforms with their name
- badges before the beginning of their shift. (black shoes, black socks and white vet only).
- Scan all persons entering the premises including team members.
- Be observant of guest leaving the Branch, identify if they entered the Branch with something you
- noticed and are leaving without that object.
- No bags are allowed inside the premises.
- No Weapons or Guns are allowed into the premises (except on an official law enforcement officer).
- No person under the age of 18 is allowed into the premises.
- If you are dealing with a difficult customer contact your colleagues and press the panic button
- before the situation escalates out of control.
- In Branches with no liquor licence, no alcohol is allowed on the premises.
- Credit bets are not allowed to be taken by any team member.
- VIP (Security) Officers on duty are not allow to take bets with Amadoda uniform.
- VIP (Security) Officers on duty are not allowed to utilize the Limited pay-out machine.
Code of Conduct:
- While on duty you will not sit or lounge, make use of your cell phone or eat.
- No smoking on duty.
- You will not report for duty under the influence of alcohol.
- You will not abandon your post. This could lead to disciplinary action against you.
- You are not allowed to sleep on duty. This will lead to disciplinary action against you.
- You will not have casual conversations with friends or other team members while at your post.
- You will not accept tips from the guest.
Values:
- Actively promote the Hollywood values.
- Live the values and lead as an example to the team.
Other:
- VIP (Security) Officer must report their absenteeism to the Branch Manager or Senior Team Leader hours before their shift begins.
- Must be able to work in a rotating shift or work flexible hours.
- Ensure your physical fitness is obtained at all times in line with the job requirements.
What You’ll Bring To The Team
- Good communication and Interpersonal skills.
- Impressive planning, organisational and time management skills.
- Good business acumen and high ethical work standards.
- Ability to multitask and show initiative at all times.
- Ability to work under pressure and still produce good quality results timeously.
- Ability to take initiative whilst maintaining quality of work.
go to method of application »
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career
You Bring:
- Cash management experience.
A Bonus To Have:
- Food and beverage experience
- GAAP system experience.
- Strock management experience.
What You’ll Do For The Brand:
- Ensure uniforms are adhered to and in accordance with the dress code. Ensure that you look presentable to the customers as you are the face of the company and need to present a professional image.
- Ensure takeaway area is neat and tidy prior to opening and at closing time. Ensure that the same standard is kept during service times to ensure that the service area is neat and tidy at all times.
- Prepare stock requisition the night before but no later than an hour before opening time. Identify fast selling items and increase requisition and take into account relevant trends, busy periods/events that might increase stock requirements. Submit to F&B Supervisor, receive stock from F&B Supervisor as per requisition form and sign. Ensure that opening stock is recorded.
- Ensure fridges are sufficiently stocked and ensure stock rotation at all times.
- Ensure Float is correct. Count in present of F&B Supervisor, if there is a shortage advise F&B Supervisor prior to opening.
- Greet customers and thank guests, always acting in a pro-active and positive manner. Show interest to the customer/punter, pay attention when they speak and maintain eye contact during conversations. Present menus to customers/punters and answer questions about menu items. Advise on daily specials and make recommendations upon request. Promote food and beverage items. Communicate in a clear and professional manager and address the customer in a respectful manner.
- Present orders beverages and/or food timeously. Maintain a friendly smile and a good attitude with every customer. Write the orders on order slips to ensure the correct order is recorded. After receiving the order, immediately enter the order onto POS (GAAP) to ensure the order is generated.
- Ensure that you have captured the orders onto GAAP within five minutes of customer placing his order.
- Follow up on food delays from the kitchen, advising punters/customers on delays and regularly communicating the status of the order.
- Ensure customer/ punter complaints are dealt with efficiently. Record all complaints in the complaint log and communicate all complaints to the supervisor.
- Collect payments from customer either by cash or card. Correctly record the payment. Thank the customer/punter for the tip. Any voids to be authorized by the F&B Supervisor.
- Reconciliation of all sales and cash/credit card payments to ensure that all monies are accounted for. Shortages will be dealt with accordingly. Accountable for all the sales recorded under your account during the shift. Print Generic stock sheets of actual stock count names and codes. Count Stock, sign next to changes with F&B Supervisor. Disclose all breakages and wastage to F&B Supervisor.
- Ensure that all personal food and beverage purchases are signed off by the F&B supervisor and are checked once received to verify.
- Ensure that the VIP security gets the signed slip for the purchases before leaving the premises.
- Ensure that internal procedures are adhered to.
- Any ad hoc duties that might be required
What You’ll Bring To The Team:
- Excellent service delivery.
- Excellent communication and listening skills.
- The ability to take accountability.
- GAAP system experience.
- The ability to actively promote and sell products or services.
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail