Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience.
Our sports betting site features a large variety of events and markets to bet on, with expert bet...
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- We have an amazing opportunity for a Housekeeper to be based in Western Cape (Maitland). Do you think you have what it takes to be our newest Purple Star?
- This position would be responsible to maintain a clean, sanitary, comfortable and tidy environment.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
A Bonus To Have:
- Previous housekeeping experience.
- Matric.
What You’ll Do For The Brand:
- Cleaner is attired in Hollywood Uniform as per prescribed rules and regulations. Personal hygiene maintained at all times.
- Ensures work areas are clean and tidy prior to opening, during service and at closing times (this includes the inside and outside of the Branch, as well as the car Park area).
- Floors are swept and mopped, scrubbed and/or vacuumed. Walls are cleaned. Refuse is gathered and disposed of. Bins are to be emptied, washed or sanitized and replaced with refuse bags
- Toilets are to be cleaned.
- Tables and counters, chairs, TV screens, furniture, lights and machines and/or equipment is clean and wiped prior to team members commencing work.
- Ensure that service areas are neat and tidy during peak periods and quiet periods.
- Appropriate use of cleaning chemicals and cleaning detergents.
- Requests cleaning fluids and/or worn cleaning equipment e.g. mops/brooms/dusters from Branch Manager as and when required.
- Declare breakages to the Branch Manager.
- The cleaning of branch aircon filters weekly.
- Ensure that all tables & chairs in the Gaming areas are maintained – seat covers are monitored, and request replacements as needed. Table legs are adjusted to avoid wobbling, table tops and edges should be reported if refurbishing is required.
What You’ll Bring To The Team:
- Attention to detail.
- Good time management.
- Ability to take initiative.
- Strong attention to detail.
go to method of application »
- The Successful candidate will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. The ideal candidate will understand customer needs and handle different types of personalities while representing the brand professionally and positively.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
A Bonus To Have:
- Matric
- Prior work experience as a promoter or similar
- Excellent Customer Service Skills.
What You’ll Do For The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
- Drive mobile marketing campaigns to increase sales and sign up new online
- Must keep records of their sales activities and report their progress to management daily
- Promote the mobile
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to
- Ensure appropriate management, safekeeping, and maintenance of all mobile
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business
What You’ll Bring To The Team:
- Good communication and interpersonal skills
- Excellent Listening skills
- Must be result driven
- Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
- Strong system and sales knowledge
go to method of application »
- The Successful candidate will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. The ideal candidate will understand customer needs and handle different types of personalities while representing the brand professionally and positively.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
A Bonus To Have:
- Matric
- Prior work experience as a promoter or similar
- Excellent Customer Service Skills.
What You’ll Do For The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
- Drive mobile marketing campaigns to increase sales and sign up new online
- Must keep records of their sales activities and report their progress to management daily
- Promote the mobile
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to
- Ensure appropriate management, safekeeping, and maintenance of all mobile
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business
What You’ll Bring To The Team:
- Good communication and interpersonal skills
- Excellent Listening skills
- Must be result driven
- Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
- Strong system and sales knowledge
go to method of application »
- The Successful candidate will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. The ideal candidate will understand customer needs and handle different types of personalities while representing the brand professionally and positively.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
A Bonus To Have:
- Matric
- Prior work experience as a promoter or similar
- Excellent Customer Service Skills.
What You’ll Do For The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
- Drive mobile marketing campaigns to increase sales and sign up new online
- Must keep records of their sales activities and report their progress to management daily
- Promote the mobile
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to
- Ensure appropriate management, safekeeping, and maintenance of all mobile
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business
What You’ll Bring To The Team:
- Good communication and interpersonal skills
- Excellent Listening skills
- Must be result driven
- Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
- Strong system and sales knowledge
go to method of application »
- The Successful candidate will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. The ideal candidate will understand customer needs and handle different types of personalities while representing the brand professionally and positively.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
A Bonus To Have:
- Matric
- Prior work experience as a promoter or similar
- Excellent Customer Service Skills.
What You’ll Do For The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
- Drive mobile marketing campaigns to increase sales and sign up new online
- Must keep records of their sales activities and report their progress to management daily
- Promote the mobile
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to
- Ensure appropriate management, safekeeping, and maintenance of all mobile
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business
What You’ll Bring To The Team:
- Good communication and interpersonal skills
- Excellent Listening skills
- Must be result driven
- Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
- Strong system and sales knowledge
go to method of application »
- The Successful candidate will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. The ideal candidate will understand customer needs and handle different types of personalities while representing the brand professionally and positively.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
A Bonus To Have:
- Matric
- Prior work experience as a promoter or similar
- Excellent Customer Service Skills.
What You’ll Do For The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
- Drive mobile marketing campaigns to increase sales and sign up new online
- Must keep records of their sales activities and report their progress to management daily
- Promote the mobile
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to
- Ensure appropriate management, safekeeping, and maintenance of all mobile
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business
What You’ll Bring To The Team:
- Good communication and interpersonal skills
- Excellent Listening skills
- Must be result driven
- Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
- Strong system and sales knowledge
go to method of application »
- The successful candidate will be responsible for managing the UK and Ireland allocated online products/sports with focus on maintaining current offerings and introducing new features, solutions and analysis in order to increase revenue and market share. The successful incumbent will be the primary contact point between teams and partners regarding allocated products to ensure processes are managed and objectives are met.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- Reporting experience.
- Sport Betting knowledge.
- Experience in Marketing.
- Project Management experience.
- Experience within the gambling industry.
A Bonus To Have:
- Relevant Diploma/Degree.
- Valid Driver’s License and own vehicle.
What You’ll Do For The Brand:
- Monthly competitor analysis across the UK and Ireland portfolio with products and sports.
- Compilation of detailed UK and Ireland product and platform competitor matrix to the business on a quarterly basis.
- Research client requirements and competitor standards to ensure an in-depth knowledge of the allocated sports/products for the UK market.
- Maintain allocated sports and online products by identifying shortfalls and introducing new features and solutions.
- Work with platform provider, Betconstruct on new products and innovations in order to gain market share and increase revenue.
- Provide overall leadership and direction in the development of betting platforms and the “Road to Syx”
- Create BRD’s as and when required for the UK business unit.
- Collaborate closely with development and marketing teams to ensure allocated products stay competitive and meet objectives.
- Evaluate consumer understanding and insights- Consumer experience with the Brand and possible enhancements where required
- Project lead of all product testing before releasing to live environment with business sign off.
- Market awareness and strong Relationship Management abilities.
- Assessment of back end BC platforms of casino and sports player and revenue performance.
- Conduct and supervise group testing of complete applications and software.
- Identify and eliminate the factors within the applications that may pose a risk to the business.
- New business ideas and improving current business work practices.
- Involvement in making user manuals for system applications
- Work closely with our betting traders and striving to maintain the desired GGR margins and implementing measures and strategies to correct instances where this objective is not met.
- Deal with all betting related queries for clients.
- Analyse risk and fraud related to the product based on UKGC requirements.
- Analyse the odds relevance and accuracy.
- Highlight high risk or high spend/win clients.
- Review of the SBX Version 3 and UK apps on a weekly basis to ensure functionality.
- Position and update adhoc bonus/game of the week games and demo games on the UK platforms.
- Ensure games are activated as soon as they are released, test new games and ensure compliance requirements are met.
- Ongoing adhoc game testing and raise casino issues with BC.
- Daily/Weekly/Monthly Game Positioning rotations.
- Plan casino categories on websites with Account Managers.
- Drive Casino Product/UX Improvements. Display and usability improvements across all Casino and Live Casino pages with regards to game descriptions/thumbnails etc.
- Point of contact to all issues/queries regarding games or providers.
- Raise and follow-up on tickets for all Casino issues with BetConstruct team, Providers and help desks.
- Update Game Register List and RTP lists onsite with new game/provider additions.
- Rotate Sportsbook and display games, to promote cross-play.
- Plan, Create and maintain casino categories on all platforms.
- Add or remove games on a weekly basis as required.
- Identify and repositioning of high performing games.
- General site improvements and maintenance on a daily basis.
- Request/Provide game assets and game information.
- Add or remove games on a weekly basis based on performance or as required.
- General site improvements and maintenance.
- Assist in testing Casino Bonuses/Tournaments on Back-office.
- Update / Rotate website banners on all pages where applicable.
- Research new game providers across the UK and Ireland and sourcing o Agreements.
- Onboard new game providers and sports products for the UK and Ireland business.
- Perform testing on functionality and odds of all product releases and checking on the backend of BC platform.
- Key link between Betconstruct, Software Development and the business.
- Log required tickets and managing of integration processes with Betconstruct for the business.
- Perform full cycle testing of product functionality and odds.
- Drive Marketing plans for the product within the UK marketing team.
- Set up strategic meetings with partners to grow figures, implement strategies, add products.
- Deal with compliance for UKGC approvals across all provinces.
What You’ll Bring To The Team:
- Portray strong communication skills.
- Ability to deliver quality results despite obstacles.
- Strong sense of accountability.
- Ablility to think strategically.
- Must be able keep abreast with the market.
- Demonstrate strong reporting skills.
go to method of application »
- We have an amazing opportunity for a VIP Security Officer be based in Isipingo. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for creating and maintaining a safe environment for the people. This may include securing premises by monitoring surveillance equipment or by patrolling activities. The VIP officers are expected to prevent loss and theft and report any irregularities or suspicious acts.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- Registered with PSIRA
- 1-year security experience
A Bonus to have:
What You’ll do for the Brand:
- VIPs must be present 15 minutes before the branch opens.
- Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
- VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens
- VIP need to check around the premises for any suspicious movements before the branch is opened
- VIP Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening/ closing of the branch.
- VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
- VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
- During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger.
- Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
- Ensure all two-way radios are fully charged, for early morning usage. Report faulty equipment immediately.
- Charge the batteries overnight so that they are useable from the beginning of your shift.
- Ensure all panic button and two-way radios are in good working conditions and keep safely.
- VIP Officers must carry their panic buttons, two-way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
- The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
- Ensure at the searching zone the branch door or the gate is always kept close.
- VIP Officers are not allowed to cross gender scan guest entering the branch.
- Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP’s.
- VIP Officers must ensure to search female bags with a stick. Male guests are not allowed to bring in their bags.
- VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the number of vehicles entering and exiting the building.
- End of day closing procedure, VIP Officer must minimize entry by sliding close one door to ensure security of minimizing high risk.
- VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
- VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am
Guest Service
- First impressions last - VIP Officers are at the forefront of Hollywood.
- VIP Officers are the first encounter with the guest.
- Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
- Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
- Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
- Ensure to treating our guest with respect and have the good attitude at all times.
- When Guests are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.
Compliance
- VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only)
- Scan all persons entering the premises including team members.
- Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object.
- No bags are allowed inside the premises.
- No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
- No person under the age of 18 is allowed into the premises.
- If you are dealing with a difficult customer, contact your colleagues and press the panic button before the situation escalates out of control.
- In ranches with no liquor license, No alcohol is allowed on the premises.
- Credit bets are not allowed to be taken by any team member.
- VIP Officer on duty are not allowed to take bets with Amadoda uniform.
- VIP Officers on duty are not allowed to utilize the Limited pay-out machine.
Code of Conduct
- While on duty you will not sit or lounge, make use of your cell phone or eat.
- No smoking on duty.
- You will not report for duty under the influence of alcohol.
- You will not abandon your post. This could lead to disciplinary action against you.
- You are not allowed to sleep on duty. This will lead to disciplinary action against you.
- You will not have casual conversations with friends/other team members while at your post.
- You will not accept tips from the guest
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to the team.
Other
- VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins. Able to work in a rotating shift /work flexible hour. Ensure the ability to work independently. Ensure you physical fitness is always obtained in line with the job requirements
go to method of application »
- The successful candidate will be responsible for attending to all customer queries in relation to deposits as well as processing of branch withdrawals on request.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- 1-year Contact Centre Experience.
A Bonus to have:
- Degree/Diploma in related field.
- Experience in finance/related field.
What You’ll do for the Brand:
- Allocate deposits to customer accounts accurately using the designated platform.
- Unaccounted transactions are attended to daily.
- Process withdrawal requests from branches ensuring that the prescribed withdrawals checklist is adhered to.
- Effective resolution of customer queries across various platforms. Perform prescribed security checks for effective query resolution.
- Resolve customer queries timeously.
- Investigate and resolve account related issues or discrepancies, working closely with internal and external stakeholders until completion.
- Displays good customer service principles in their dealings with customers and other internal team members/ departments/ branches as well as ensuring that the optimal turnaround time for account queries is maintained.
- Quality Assurance targets to be achieved and interventions to be implemented to increase quality
- where there are shortfalls.
- Attend to ad-hoc functions as required due to operational requirements.
What You’ll Bring to the Team:
- Customer Service Excellence.
- Keen sense of attention to detail.
- Exceptional administration experience.
- MS Office and Excel experience.
- Knowledge of betting types and platforms.
Method of Application
Use the link(s) below to apply on company website.
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Gmail
Yahoomail