Active Jobs at Hollywoodbets

• We have an amazing opportunity for a 2 x LPM Attendant at our Alberton Branch in Gauteng. Do you think you have what it takes to be our newest Purple Star?
• The successful candidates will be responsible for is to assist with Managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy. 

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You bring:

• 1-2 Years in Gaming Industry will be advantageous

A Bonus To Have:

• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.

What You Will Do For The Brand:

Branch growth

• To ensure achievement of targets within your areas in accordance with branch budgets.
• Ensure the occurrence sheet is updated at all times.
• Ensure the pay-out log book is updated at all times.
• Ensure at end of day to cash up the Limited pay-out machine

Sales Administration

• Cash management within your drawer according to defined processes/procedures and minimize risks,theft/fraud.
• When a fault is reported to helpdesk, ensure a reference no is recorded with all the relevant documents being completed in the fault log book.
• Any fraudulent transaction or falsified entries on the Accounting recon, manual payout book or other criminal offences.
• Ensure the machine book is completed whenever a machine door is opened.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of shift to ensure balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure all cash shortages are deal with immediately, shortage value from R300.00 and below, must be paid back into the Hollywood taking on the same day by the team member.
• All over bank and under money values must be declared to the team leader on duty
• Ensure to reconcile by end of shift to the balance which is reflected on the LMP/ Admin report.
• Ensure to confirm balancing of all taking to the Team leaders and double count cash to reconcile.
• Close off the handing over of the cash to the Team leader by inserting your password on the system and the TL will confirm the transaction by inserting their password to validate all taking has balance at end of day.
• Team memebers’are to ensure no company funds are taken home but handed to the team leader before end of their shift.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your work station is well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line) 

Guest Service

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Compliance and adherence to company's internal control policy.
• Compliance to the code of ethics and escalate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allow to take bets within Hollywood uniform.
• Team members are allowed to take bets as guests but not in Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

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• We have an amazing opportunity for a Customer Care Team Leader (Mozambique) to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible to oversee and manage the customer care team to ensure operational excellence, exceptional customer service, and alignment with business objectives. This role focuses on driving team performance through clear direction, coaching, and motivation while maintaining compliance with company policies. The role involves process optimization, strategic planning, and effective communication with stakeholders to enhance overall service delivery.

With Hollywoodbets You Will:  

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
•  Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
•  Grow with our development plans and culture that allows you to further your career.

Your Bring:

• Communication Skills – Verbal and Written (English and Portuguese).
• Customer Service Experience.

Bonus To Have: 

• Betting Knowledge.
• 6 – Months Contact Centre Experience

What You’ll Do for The Brand:

• Drive the operational agenda by providing daily direction and communication to teams, ensuring daily, weekly, and monthly targets are met.
• Maintain service levels, key performance indicators (KPI’s), and performance standards across Customer Care operations.
• Monitor teams through call listening, live/historical chat tracking, and verification of valid transfers.
• Strict adherence to company policies, procedures, and regulatory requirements to maintain compliance in all customer interactions.
• Set and communicate clear targets; use data to monitor and measure team performance.
• Provide feedback, coaching, training, and development to enhance productivity and quality standards.
• Conduct regular performance management with team members and ensure documentation is supplied to management.
• Prompt query resolution, with a focus on first-time resolution.
• Address escalations effectively and ensure proper resolutions for complex cases.
• Promote excellent written and verbal communication standards in customer interactions.
• Foster a high-quality, positive work environment that motivates and engages team members.
• Identify and address training needs, collaborating with support teams to drive initiatives.
• Inspire teamwork and empower team members to maximize efficiency and productivity.
• Develop and implement new or improve existing business processes and policies for enhanced service delivery.
• Analyse root causes of customer queries and implement initiatives to reduce recurring issues.
• Communicate accurate performance metrics to the department manager and provide regular updates on operational progress.
• Prepare and present reports, including resource management, trend analysis, and feedback on department performance.
• Work closely with internal departments such as Marketing, Quality Assurance, and Mobile to ensure seamless operations.
• Ensure optimal staffing through accurate rostering aligned with business requirements.
• Oversee the implementation of team rosters and manage resource allocation effectively.
• Identify, develop, and onboard new talent to enhance the team’s capabilities.
• Identify, develop, and onboard new talent to enhance the team’s capabilities.
• Uphold high ethical standards and maintain confidentiality in handling sensitive information.
• Hollywood brand and image are consistently promoted through excellent service delivery.
• Attend to ad-hoc functions as required due to operational requirements.

What You’ll Bring To The Team:

• Excellent Listening skills.
• Excellent communication skills (verbal and written). 
• Ensure that the quality outcome is achieved.
• Excellent Administration and accuracy of information.
• Excellent Reporting Skills.
• Understanding of Betting types and online platforms.
• Excellent coaching skills

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• We have an amazing opportunity for a Team Leader (Mobile), to be based in Sasolburg. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible to ensure growth targets for mobile betting are achieved. Analyse financial information to identify trends, manage costs, and increase profits within the team. Ensure proactive reporting on these areas.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Valid driver’s license.
• 12 months experience in a leadership role.
• Track record of over – achieving quota.
• Ability to understand customer needs and handle different types of personalities. 

A Bonus To Have:

• Matric

What You’ll Do For The Brand:

• Work closely with Area Managers to meet required targets
• Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team
• Facilitate daily promotional activities
• Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally
• Management of stock (daily report on stock levels and usage)
• Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign
• Conduct market analysis/research to make suggestions for improvements within the mobile department
• Recruitment and interviewing in coordination with Area Manager and HR department
• The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
• Management of team members leave, absenteeism, and attendance
• Identify potential of Top Up Voucher outlets. Visiting outlets where required
• Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
• Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels
• Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately
• Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced
• Submit Daily Reports
• Any other related duties that might be required

What You’ll Bring To The Team:

• Demonstrate good analytical skills.
• Strong computer skills.
• Demonstrate creative skills.
• Strong sense of accountability.
• Work under pressure and able to meet deadlines.
• Demonstrate excellent attention to detail.
• Must be able to plan effectively and efficiently in order to meet deadlines.

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• We have an amazing opportunity for a Product Marketing Coordinator to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for assisting with and supporting the management of our product sites across South Africa and other international regions. Day to day functions will include the implementation of strategic marketing initiatives driving growth across slots, casino, and other related products. The ideal candidate will be responsible for performing generalist marketing function for day-to-day slots and casino products and ensure that solid practices are implemented and delivered for all regions. This position will support the product marketing manager and product marketing specialists and the rest of the marketing Team.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 1-2 Years’ experience in a marketing related position
• Product knowledge

A bonus to have:

• Driver’s license
• Completed or studying towards a related Diploma or Degree.

What You’ll Do For The Brand:

• Engage with Product suppliers and manage relationships with all product suppliers.
• Maintain all current betting platforms by identifying shortfalls and introducing new features and solutions.
• Identifying new innovations, promotions/ competitions, and ways in which to market your product.
• Ensure enhancement of the Company product(s) and improving the functionality for the end users of these applications.
• Competitor analysis reporting and market research.
• Project lead product testing before releasing to live environment.
• Market awareness and strong Relationship Management abilities.
• Ability to work under pressure.
• Management of various projects across the Ibranch Business.
• Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query.
• Assist and advise the business on what needs are to be met and dictate the flow and user interface to determine what the users must see by providing them with Business Requirement Documents.
• Conduct quality assurance tests.
• New business ideas and improving current business work practices.
• Responsible for reporting on allocated product to the business as per operational requirements.
• Work closely with various stakeholders to achieve objectives related to allocated product in order to achieve growth and visibility in the market place.
• Develop and curate engaging content for social media platforms.
• Assist in the development and management of social media platforms and influencer marketing strategy.
• Manage and maintain a CMS system of Hollywoodbets with uploading of daily and weekly content.
• Segmentation of market and aligning event and concepts for specific markets
• Campaign conceptualization and implementation in collaboration with Team Support
• Event management including planning, branding, and working with social media and marketing team for promotion.
• Regional specific campaigns and events roll out.
• Identify branding and partnership opportunities as well as new business opportunities.
• Branding rolls out (containers, taxi ranks, billboards, radio, newspaper etc).
• Consulting and collaborating with retail marketing on brand campaigns.
• Training on product and marketing campaigns.
• Advise on improving promotions and personalizing for specific brands/outlets/markets.
• Competitor and trend analysis to ensure brand remains innovative and ahead of competition.
• Drive promotions and events around company brand ambassadors.
• Identify synergies to exploit for business growth and brand awareness.
• Monitoring social pages on all platforms and ensuring content is always given to social teams.
• Reporting on all activities.
• Any other ad hoc duties that might be required.

What You’ll Bring To The Team:

• Strong analytical skills
• Consistently delivers required business results
• Create designs that are artistically interesting and appealing to consumers
• Ability to use specialized graphic design software to prepare designs and layout
• Approaches own work with dedication and responsibility
• Ensure deadlines are met by using effective planning
• Develop unique designs that convey a recognizable meaning.

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• We have an amazing opportunity for a Sales Agent (Field) to be based in Limpopo (Thabazimbi). Do you think you have what it takes to be our newest Purple Star?
• The position will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of personalities. Represent the brand professionally and positively.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• Matric
• Prior work experience as a promoter or similar
• Excellent Customer Service Skills.

What You’ll Do For The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
• Drive mobile marketing campaigns to increase sales and sign up new online accounts
• Must keep records of their sales activities and report their progress to management daily
• Promote mobile brands.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customers use the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to
• Ensure appropriate management, safekeeping, and maintenance of all mobile
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business

What You’ll Bring To The Team:

• Good communication and interpersonal skills
• Excellent Listening skills
• Must be result driven
• Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
• Strong system and sales knowledge

go to method of application »

• We have an amazing opportunity for a Sales Agent (Field) to be based in Limpopo (Thabazimbi). Do you think you have what it takes to be our newest Purple Star?
• The position will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of personalities. Represent the brand professionally and positively.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• Matric
• Prior work experience as a promoter or similar
• Excellent Customer Service Skills.

What You’ll Do For The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
• Drive mobile marketing campaigns to increase sales and sign up new online accounts
• Must keep records of their sales activities and report their progress to management daily
• Promote mobile brands.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customers use the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to
• Ensure appropriate management, safekeeping, and maintenance of all mobile
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business

What You’ll Bring To The Team:

• Good communication and interpersonal skills
• Excellent Listening skills
• Must be result driven
• Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
• Strong system and sales knowledge

go to method of application »

• We have an amazing opportunity for x3 VIP (Security) Officers, to be based in Bellville, Dunoon and Century City. Do you think you have what it takes to be our newest Purple Star?
• VIP (Security) officers are responsible for creating and maintaining a safe environment for the people. This may include: securing premises by monitoring surveillance equipment or by patrolling activities. The VIP officers are expected to prevent loss and theft and report any irregularities or suspicious acts.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Registered with PSIRA (Private Security Industry Regulatory Authority).
• Previous Security experience.

A Bonus To Have:

• Matric
• Valid driver’s license.

What You’ll Do For The Brand:

Duties

• VIPs must be present 15 minutes before the branch opens.
• Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
• VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens
• VIP need to check around the premises for any suspicious movements before the branch is opened
• VIP Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening/ closing of the branch.
• VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
• VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger.
• Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
• Ensure all two way radios are fully charged, for early morning usage. Report faulty equipment immediately.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic button and two way radios are in good working conditions and keep safely.
• VIP Officers must carrying their panic buttons, two way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
• The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
• Ensure at the searching zone the branch door or the gate is always kept close.
• VIP Officers are not allowed to cross gender scan guest entering the branch.
• Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP’s.
• VIP Officers must ensure to search female bags with a stick. Male guest are not allowed to bring in their bags.
• VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the amount of vehicles entering and exiting the building.
• End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
• VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
• VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.

Guest Service

• First impressions last - VIP Officers are at the forefront of Hollywood.
• VIP Officers are the first encounter with the guest.
• Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
• Ensure to treating our guest with respect and have the good attitude at all times.
• When Guest are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.

Compliance

• VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only)
• Scan all persons entering the premises including team members.
• Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object.
• No bags are allowed inside the premises.
• No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
• No person under the age of 18 is allowed into the premises.
• If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
• In ranches with no liquor licence, No alcohol is allowed on the premises.
• Credit bets are not allowed to be taken by any team member.
• VIP Officer on duty are not allow to take bets with Amadoda uniform.
• VIP Officers on duty are not allowed to utilize the Limited pay-out machine.

Code of Conduct

• While on duty you will not sit or lounge, make use of your cell phone or eat.
• No smoking on duty.
• You will not report for duty under the influence of alcohol.
• You will not abandon your post. This could lead to disciplinary action against you.
• You are not allowed to sleep on duty. This will lead to disciplinary action against you.
• You will not have casual conversations with friends/other team members while at your post.
• You will not accept tips from the guest 

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

Other

• VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins.
• Able to work in a rotating shift /work flexible hours.
• Ensure the ability to work independently.
• Ensure you physical fitness is obtained at all times in line with the job requirements

What You’ll Bring To The Team:

• Demonstrate good analytical skills.
• Strong computer skills.
• Demonstrate creative skills.
• Strong sense of accountability.
• Work under pressure and able to meet deadlines.
• Demonstrate excellent attention to detail.
• Must be able to plan effectively and efficiently in order to meet deadlines.

go to method of application »

• We have an amazing opportunity for a Team Leader to be based in Brackenham, Richards Bay. Do you think you have what it takes to be our newest Purple Star?
• The successful candidates will be responsible for managing the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You bring:

• 12 months experience within the Retail, Gaming or Betting industry

A Bonus To Have:

• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1-2 Years leadership experience.

What You Will Do For The Brand:

Branch growth

• To ensure achievement of targets within your areas in accordance with Branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable (A requirement in express Branches).

Cash administration

• Taking customer bets where applicable (A requirement in express Branches).
• Cash management within the Branch according to defined processes and procedures and minimize risks, theft, and fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Ensure team member are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with Team Leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM, Admin and HIS report.
• Recovery process must be managed in line with processes and procedures.
• The correct process must be followed with lost ticket claims;
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and ID number to validate payment after 90 days.

Branch reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day.
• Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager, Senior Team Leader, and Cash Management Department of the shortage.

Security management

• Be aware of your surroundings when opening and closing the Branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your Branch.
• Ensure all camera’s inside and outside the Branch are all in working order.
• Manage all security aspects in the Branch.
• The cashing up process must be conducted with the Branch doors closed with security monitoring the area.

Branch appearance

• Ensure that the Branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment, and resources (e.g. TV display of results, Off-line).

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine. 

Communication

• Ensure all operational communication within the Branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People management

• Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events, and operational requirements.
• Ensure staff attendance and behaviour is manage with the guidance from Branch Manage and Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest service

• Ensure to provide good guest service by being friendly, helpful, polite, and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the branch has LPMs, responsible for management thereof.
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.

What You’ll Bring To The Team

• Strong attention to detail.
• Approaches own work with dedication and high sense of responsibility.
• Making guest needs a primary focus of one’s actions.
• Strong business acumen skills.
• Ability to identify problems and find solutions in a timely manner.
• Manage and oversee branch sales and expenditure within delegation.
• Strong People Management skills.
• Demonstrates a good understanding of betting procedures.
• Understand the different betting types

go to method of application »

• We have an amazing opportunity for a Senior Product Marketing Specialist. Do you think you have what it takes to be our newest Purple Star? 
• The successful candidate will be responsible for assisting with and supporting the promotion of our product offering across all Hollywoodbets owned and paid platforms. The team member will have day-to-day functions which include the coalition of strategic marketing plans for products under the verticals, implementation of strategic marketing initiatives driving growth across the product marketing portfolio. The successful incumbent will also be responsible for overseeing the deliverables of coordinators and specialists under each product vertical, ensuring zero defect in campaign rollouts and assets, as well as reporting on the performance of each promotion to product marketing manager and the business. This position will support the Product Marketing Manager and Product Marketing Specialists and the rest of the marketing Team.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Product knowledge.
• 2-3 years’ experience in a marketing related position.

A Bonus To Have:

• Relevant Diploma/Degree.
• Valid Driver’s License.

What You’ll Do For The Brand:

• Engage with Product suppliers and manage relationships with all product suppliers.
• Engage with Product suppliers and manage relationships with all product suppliers around marketing activities.
• Collaborate with junior team and Product Marketing Manager in campaign planning, and implementation of respective product campaigns, and be the key support resource to the Product Marketing Manager in delivering on the product marketing strategy.
• Maintain all current betting platforms (mobisite, website, USSD) by identifying shortfalls and introducing new features and solutions.
• Identify new innovations, promotions/ competitions, and ways in which to market your product portfolio according to strategy outlined.
• Ensure enhancement of the Company product(s) and improving the functionality for the end users of these applications.
• Competitor analysis reporting and market research.
• Project lead specialist team in the deployment of all campaigns, manage reporting and serve as the key liaison between product marketing and product.
• Develop and evaluate all product marketing opportunities as well as delivering returns against KPI’s.
• Market awareness and strong Relationship Management abilities.
• Ability to work under pressure.
• Manage various projects across the Ibranch Business.
• Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query.
• Assist and advise the business on what needs are to be met and dictate the flow and user interface to determine what the users must see by providing them with Business Requirement Documents. Conduct quality assurance tests.
• Manage all reporting to business by product specialists as well as formulation of monthly departmental management report.
• New business ideas and improving current business work practices.
• Work closely with various stakeholders to achieve objectives related to allocated product to achieve growth and visibility in the marketplace.

 What You’ll Bring To The Team:

• Demonstrate good analytical skills.
• Ability to follow through and deliver results despite obstacles.
• Work under pressure and able to meet deadlines.
• Demonstrate strong sense of accountability.
• Ability to be creative and display artistic skills.
• Must be able to plan effectively and efficiently in order to meet deadlines.

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• We have an amazing opportunity for an Assistant Technical Accountant to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?
• The Assistant Technical Accountant will be responsible for undertaking betting tax calculations, submissions and maintenance as well as supporting the Junior Technical Accountant, Technical Accountant and Group Technical Manager with specific projects, reports and data extractions.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Microsoft Office.
• Strong understanding of Horse Racing and Sports Bookmaking.
• Minimum of 1 year’s Intermediate Microsoft Excel experience (Vlookups, Pivots).

A Bonus To Have:

• Studying towards or completed a Relevant Degree/Diploma.
• Pastel Evolution or Similar Accounting Software.

What You’ll Do For The Brand:

• Preparation of weekly/monthly betting tax calculations.
• Ensure betting taxes are paid timeously, and that relevant documentation is submitted to the Gambling Board.
• Under the supervision of the Technical and Junior Technical Accountants:
• Liaising with the Gambling Boards to resolve queries that pertain to betting tax submissions.
• Review and test all reports requested by the Gambling Board prior to submission.
• Testing the Tax reports to ensure they comply with the correct tax report type and rates required by the Gambling Boards.
• Monthly reconciliation of betting tax control accounts in Pastel.
• Assist Junior Technical Accountant with:
• BTC reconciliation and reporting of variances.
• Investigating BTC variances and reporting timeously.
• Sourcing Outstanding Tickets report and Bets brought forward report as required and ensuring that the data is accurate via sample testing.
• Testing reports as it relates to internal tax 2 and betting taxes upon the introduction of new bet types, branches, etc.
• Review of betting tax rates captured on the betting system for new branches
• Identification and reporting of weaknesses in the betting software as it relates to betting taxes and in so far as possible in the preparation of betting tax calculations.
• Ensuring that adequate records are maintained on the shared drive with regard to the betting tax calculations and submissions.
• Identification of errors and liaising with Junior Technical Accountant to ensure timeous corrective action.
• Providing support during the audit in matters relating to the betting software.
• Sourcing internal tax 2 reports.
• Support the Junior Technical Accountant, Technical Accountant, and Group Technical Manager with specific projects, reports and data extractions.
• Assist with company projects from time to time as and when required by Junior Technical Accountant, Technical Accountant, Group Technical Manager.
• Frequent reconciliation of data submitted to the GBs to data on our database.

What You’ll Bring To The Team:

• Demonstrate a strong sense of accountability.
• Ability to take initiative.
• Ability to solve problems effectively.
• Demonstrate strong people management skills.
• Must be able to plan effectively and efficiently in order to meet deadlines.