Active Jobs at HomeChoice Holdings Limited

Description

• Homechoice is a leading South African homeware retailer. For almost 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford. 
• Are you a natural conversationalist who enjoys connecting with people? This role is all about introducing our amazing products to new and existing customers, achieving business goals, and leaving customers delighted. If you’re ready to bring your energy and charm, we’d love to have you on board!

What you will love doing in this role

• Meeting sales objectives and revenue targets.
• Ensure that the agreed sales and revenue targets are achieved in line with business requirements.
• Meet operational and quality efficiencies.
• Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality.
• Provide an exceptional customer experience.
• Accurate capturing of customer information.
• Present, promote, and sell products/services in accordance with agreed processes and procedures.
• Ensure a professional, polite, and efficient service is offered by acting as an ambassador.
• Adaptable with the ability to respond positively to working within a pressurized environment.
• Handle objections appropriately to ensure that positive results are achieved whilst maintaining. customer satisfaction.
• Present products to potential customers who meet qualifying criteria.

Requirements
What you'll need to do this role

• Matric (Grade 12) – Must have
• Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre environment – Must have
• Must be proficient in MS Office applications (Email, Internet, Word, and Excel)
• Clear criminal and ITC record – Must have
• Excellent communication skills (verbal and written)
• Excellent telephone etiquette
• Sound understanding of a dialler system
• Target-driven with the ability to sustain high-performance consistently
• A clear understanding of a contact centre environment

What we offer

• Basic + uncapped commission & incentive drives
• Creative agile work environment
• Café and lounge area
• Staff restaurant with a variety of healthy affordable meal options

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Description

• The ideal candidate for this role will be responsible for converting customers visiting the showroom into a sale through tangible product demonstration meeting the sales targets and for facilitating order captures, documentation gathering and administration. You will need to ascertain our customers immediate need and  have clear direction on product pricing and offers as aligned to catalogue to be able to sell features and benefits of each product and category. You will also provide customer query resolution as well as capture customer payments and refunds / credits.

What you will love doing in this role

• Enhancing the customers interaction through a positive sales & service experience
• Manage the customer journey account opening and order processing
• Product knowledge and pricing management
• Provide an exceptional customer experience
• Adhere to quality standards
• General housekeeping                
• WFS Feedback
• Stock management
• Administration & Reporting

Requirements
What you’ll need to do this role

• Grade 12/Matric (Minimum Required)
• 1 years’ minimum experience in retail
• Must be available to work shifts, weekends and public holidays
• Working in the homewares retail industry would be advantageous

What we will love about you

• Energetic with a positive attitude
• Persuasive skills
• Ability to work independently as well as within a team
• Excellent communication skills
• Good analytical ability and attention to detail
• Resilient and change orientated

Behaviors we love

• Wow my customers
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Description

• The ideal candidate for this role will be responsible for converting customers visiting the showroom into a sale through tangible product demonstration meeting the sales targets and for facilitating order captures, documentation gathering and administration. You will need to ascertain our customers immediate need and  have clear direction on product pricing and offers as aligned to catalogue to be able to sell features and benefits of each product and category. You will also provide customer query resolution as well as capture customer payments and refunds / credits.

What you will love doing in this role

• Enhancing the customers interaction through a positive sales & service experience
• Manage the customer journey account opening and order processing
• Product knowledge and pricing management
• Provide an exceptional customer experience
• Adhere to quality standards
• General housekeeping                
• WFS Feedback
• Stock management
• Administration & Reporting

Requirements
What you’ll need to do this role

• Grade 12/Matric (Minimum Required)
• 1 years’ minimum experience in retail
• Must be available to work shifts, weekends and public holidays
• Working in the homewares retail industry would be advantageous

What we will love about you

• Energetic with a positive attitude
• Persuasive skills
• Ability to work independently as well as within a team
• Excellent communication skills
• Good analytical ability and attention to detail
• Resilient and change orientated

Behaviors we love

• Wow my customers
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun