HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding middle-income market in southern Africa through mail order (cat...
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Description
- The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation. You will assess customer needs, understand pricing and offers, and highlight product features. Additionally, you will resolve customer queries and manage payments, refunds, and credits.
What you will love doing in this role
- Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
- Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
- Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
- Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
- Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
- Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
- Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
- Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
- Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays.
- Working in the homewares retail industry would be advantageous
What we will love about you
- We love your energy and positive attitude, bringing enthusiasm to every task.
- We love your persuasive skills, guiding others toward desired outcomes.
- We love your ability to work independently or within a team, adapting seamlessly.
- We love your excellent communication skills, building strong connections with others.
- We love your analytical ability and attention to detail, ensuring accuracy.
- We love your resilience and adaptability, thriving in dynamic situations.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
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Description
- You will provide support throughout the employee lifecycle, ensuring the business meets its strategic objectives through effective people management.
What you will love doing in this role
Employee Relations:
- Provide support in managing employee relations issues, providing guidance to line managers and employees, and helping to resolve conflicts.
- Support in conducting investigations into employee complaints or concerns.
- Assist with preparation and attendance of Disciplinary enquiries.
- Provide expert advice, guidance, and support to Line Managers and employees on labour relations matters, ensuring that they are well-informed about relevant policies and procedures, and escalate issues when necessary.
Performance Management:
- Assist in the performance management process and training, including KPA setting, performance reviews, and employee development plans.
- Provide guidance to managers and employees on performance-related matters.
- Support the business with performance management year-end and related processes in full compliance with established standards, policies, and procedures, contributing to accurate performance assessments and reviews.
Benefits Administration & Remuneration:
- Support and address administration and employee inquiries related to employee benefits.
- Work closely with the payroll department to address employee inquiries related to payroll and collaborate on resolving payroll-related issues.
- Assist with onboarding and offboarding processes.
Data Analysis and Reporting:
- Assist in the generation and validation of reports, ensuring accuracy and completeness.
- Assist in gathering and analysing data to identify trends and make recommendations for improvement.
- Stay updated on industry trends and best practices.
- Contribute to the preparation of reports for management, participating in client meetings and presentations as needed.
HR Project Support:
- Support the successful implementation of people related projects, initiatives and or interventions when needed, ensuring that they are executed accordingly.
- Assist with employee surveys to gather feedback on various aspects of the workplace when required.
- Contribute to initiatives that promote and reinforce the organizational culture.
- Assist in the planning and execution of employee recognition and well-being programmes.
- Assist with adhoc events.
Onboarding & Offboarding:
- Facilitate the onboarding process for new employees, ensuring a smooth transition into the organization and alignment with company culture and values.
- Collaborate with relevant stakeholders to assist in the development and refinement of accurate and comprehensive job descriptions.
- Support stakeholders in managing employee terminations.
- Provide guidance on exit interviews and feedback processes.
Employee, Stakeholder Engagement & Communication:
- Contribute to employee engagement initiatives and events.
- Collect feedback and suggest improvements to enhance the employee experience.
- Assist with internal communication related to policies, initiatives, practices, and events.
- Provide guidance to stakeholders on best practices, policies, and procedures by investigating, engaging, and resolving queries independently and, when necessary, in collaboration with relevant stakeholders to ensure timely and accurate resolution.
- Serve as a point of contact for employee inquiries and stakeholders, understanding their needs and challenges.
- Manage general administrative tasks in collaboration with the Senior People Administrator to ensure the smooth functioning of People operations.
- Collaborate with payroll to communicate changes in payroll processes or timelines to employees.
- Contribute to communication efforts around learning and development opportunities.
Requirements
What you'll need to do this role
- Degree or equivalent qualification in a relevant field such as Organizational Psychology, Human Resources, or a related discipline.
- 2 - 3 years' experience in a Human Capital Consulting/Business Partnering/Generalist role.
- Knowledge of relevant legislation, including the Employment Equity Act (EEA), Basic Conditions of Employment Act (BCEA), and Labour Relations Act (LRA).
- Knowledge of and experience with various People related systems.
- SAGE experience advantageous.
- Strong computer literacy skills with a proficiency in MS Office.
- Basic understanding and knowledge of the employee Value Chain, principles, policies, and practices.
What we will love about you
- We love your acute commercial awareness and insight.
- We love that you are digitally savvy.
- We love your strong judgement & decision-making skills.
- We love your strong cognitive flexibility.
- We love that you are customer-centric.
- We love your strong problem-solving and analysis skills.
Behaviours we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- Homechoice is a leading South African homeware retailer. For almost 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
- The ideal candidate for this role will be responsible for analysing business needs, designing and developing learning programmes and updating existing programmes where needed. Furthermore, the candidate will be responsible for facilitating learning programmes (including learnership and management programmes) as well as evaluating the effectiveness post implementation.
What you will love doing in this role
Analyse the need for learning programmes and materials
- Conduct training needs analysis in consultation with business partners
- Determine desired business outcomes
- Link desired outcomes with employee behavior
- Identify and evaluate competencies
- Determine performance gaps
- Prioritize training needs
- Apply robust training methodology
Design learning programmes and materials
- Taking into account Adult Learning principles
- Design online learning curriculums that incorporate a blended learning methodology
- Consider alternative training methods (on the job, coaching and mentoring, classroom, e-learning)
Develop learning programmes and materials
- Clearly define learning objectives using the SMART model
- Differentiate between learning objectives, e.g. knowledge, skills or attitudes
- Apply the Kolb and / or Honey & Mumford learning cycle methodology
Implement learning programmes and materials
- Facilitate learning programmes in line with best practice
- Accommodate different learning styles
- Motivate and inspire learners by using a variety learning resources
- Facilitate learning in line with policy and best practice in order to achieve learning outcomes.
- Facilitate learnership and team leader development programmes.
- Facilitate learnership and team leader development programmes.
- Coach and mentor learners where applicable
- Facilitate and manage online discussion forums via the LMS
Evaluate learning programmes and materials
- Conduct learning assessment using a variety of assessments types and methods
- Evaluate learning impact using a variety of methods (looking at quantitative & qualitative measures)
- Develop learning assessment tools
Review and update learning programmes and materials
- Review feedback from business partners and update learning programmes to ensure fit for purpose and business requirements
- Customise generic learning material for internal purposes
- Consult regularly with allocated business partners to build and maintain working relationships
Administration
- Co-coordinating & scheduling training interventions (including delegates, venues and resources required)
- Manage attendance registers
- Submit comprehensive monthly report
- Own the administrative duties related to training including scheduling delegates, completing attendance registers and comprehensively reporting on programmes
Requirements
What we will love about you
- Communication & Influence
- Planning & Organizing
- Team Leadership
- Delivering Quality Results
What you'll need to do this role
- Grade 12/NQF 4
- 2+ years working experience in a Warehouse
- 3-5 years of working experience in Learning and Development as a Facilitator
- 2 years working experience in facilitating management and learnership programmes
- Health and Safety Certificate
Behaviours we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- We are seeking a commercial contract lawyer to assist with reviewing operational agreements, such as activation contracts, NDAs, data protection agreements, service provider agreements, independent contractor agreements, etc. The role also includes administrative assistance. The ideal candidate should have strong contract management experience and attention to detail.
What you will love doing in this role
- Drafting and review of contracts. This requires collaboration with various stakeholders in the business to understand the goal of the contract, analyse the agreement, provide insights to mitigate risks & comprehend legal consequences.
- Knowledge of applicable legislation – Consumer Protection Act, Protection of Personal Information Act, Financial Advisory and Intermediary Services Act, Financial Intelligence Centre Act, Basic Conditions of Employment Act, Employment Equity Act & Labour Relations Act.
- Drafting of business policies – conduct, ethics, employment, standard operating procedures, process documents, etc.
- Providing support to various departments, such as procurement, supply chain (warehouse and logistics), merchandise, human resources.
- Drafting legal correspondence – such as, letters of demand, customer service responses, etc.
- Maintaining contract register.
- Ad hoc project work as needed by business and in response to regulatory changes & requirements.
Requirements
What you’ll need to do this role
Qualifications and Professional Responsibilities
- LLB degree..
- 2-4 years experience, with demonstrable practical experience in areas such as commercial contracts, commercial leases.
- Display a keen analytical mindset, enabling efficient problem-solving & a thorough assessment of legal matters & problem solving.
- Demonstrate effective communication skills, both written & verbal, which are crucial for articulating legal concepts clearly & professionally.
Key Competencies
- Proficient technical drafting
- Critical & creative thinking
- Timeous delivery of work within agreed timelines, managing expectations & timeous escalation of work when required
- Willingness to learn & develop skills to enhance your offering to the business
- Working with colleagues in various areas of a diverse business environment
Ideal Characteristics
- Capable of managing multiple tasks & priorities within a collaborative setting, without compromising the quality of work.
- Possess a strong commitment to delivering high-quality legal solutions that align with business needs & objectives.
- Display a self-driven approach, taking the initiative to excel independently while contributing positively to the legal team.
- Demonstrate high motivation to thrive within a dynamic legal environment, adaptability, & readiness to excel in diverse scenarios.
What we will love about you
- Proficient technical drafting
- Critical & creative thinking
- Taking initiative & being proactive in the performance of the job
- Timeous delivery of work within agreed timelines, managing expectations & timeous escalation of work when required
- Willingness to learn & develop skills to enhance your offering to the business
- Working with colleagues in various areas of a diverse business environment
Behaviours we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- You will be responsible for implementing and managing learning and development solutions that support homechoice’s business objectives and align with industry best practices. This includes designing, executing, and maintaining learning programs based on both local and international research to meet the evolving needs of our teams.
- In this role, you will collaborate with key stakeholders to develop talent, strengthen workforce capabilities, and foster a positive, growth-driven environment.
What you will love doing in this role
Strategic Implementation
- Translate strategy into actionable operational initiatives with clear, measurable business outcomes and targets.
- Drive best practices in operations and service excellence to enhance overall performance and efficiency.
Learning and Development and Talent Management
- Partner with HR and business leaders to assess and align learning and development practices with strategic business needs.
- Stay informed on global best practices to drive effective HR solutions and business results.
- Develop and communicate HR policies in line with legislative requirements.
- Lead the strategic vision for learning initiatives, ensuring effective delivery across the Group.
- Contribute to Group HR strategy, aligning it with business objectives and monitoring implementation.
- Oversee the Group Skills Plan, statutory reporting, BBBEE compliance, and management of learnerships, internships, and SETA funding.
- Drive the development, design, and execution of learning solutions that support workforce growth and HR strategy.
Strategic Planning with agreed outputs
- Implement strategic processes, systems, and best practices to ensure world-class learning and development.
- Develop a monitoring framework to track progress and ensure alignment with business goals.
- Oversee talent plan cycles and translate feedback into effective development solutions.
- Build strategic partnerships by engaging with stakeholders and staying ahead of industry changes.
- Provide expert HR advisory services and maintain credibility by staying updated on trends.
- Foster trust with HR and business partners through impactful learning initiatives.
- Manage vendors and implement technology solutions to enhance HR processes.
- Ensure budget alignment and seamless system integration.
- Drive engagement through surveys, analyze results, and implement improvements.
- Embed the Group’s values, leadership principles, and Employer of Choice strategies.
People Management
- Provide direction and define objectives to be achieved in area of responsibility.
- Manage performance of direct reports ensuring agreement of annual goals and measuring performance against agreed goals and addressing non-performance issues.
- Deploy people management processes effectively, in line with Company policies, procedures and prevailing improvement initiatives.
- Drive operational excellence through area of supervision.
- Drive a culture of high performance and accountability and encourage team members to live the Company values.
Stakeholder Relationship Management
- Build and nurture trust-based, collaborative relationships with internal and external stakeholders.
Financial Management
- Manage budgets and monitor expenses ensuring expenditure is within approved budgets.
Requirements
What you’ll need to do this role
- Bachelor’s Degree (3 years) / NQF level 7
- 6 to 10 years of relevant experience in a supervisory or management capacity
- ETDP certification and/or SDF background.
- Proficiency in LMS platforms and leading digital learning technologies.
- Experience in content design and development (preferably with accreditation)
- Proven expertise in project management, ensuring the successful design, implementation, and evaluation of L&D programs.
What we will love about you
- We love your acute commercial awareness and insight.
- We love that you are digitally savvy.
- We love your strong judgement & decision-making skills.
- We love that you possess a strong cognitive flexibility.
- We love that you are customer centric.
- We love your strong problem solving and analysis skills.
Behaviours we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate for this role will be responsible for the overall management and day to day operations of the homechoice Showroom Retail Space.
What you will love doing in this role
- Manage Sales and Operations: Oversee sales objectives and drive operational efficiency.
- Stock Control: Ensure effective stock management in alignment with procedures, customer needs, and visual display standards.
- Clear Communication: Facilitate accurate and timely in-store communication across the showroom.
- Cash Management: Oversee cash handling processes to ensure accuracy and accountability.
- Promotions and Displays: Execute and implement monthly promotions and visual merchandising displays.
- Store Security: Safeguard store security and prioritize the well-being of staff.
- Training and Development: Ensure category specialists are fully trained and equipped to excel in their roles.
- Achieve Sales Targets: Drive the achievement of monthly intake and NSV (Net Sales Value) targets.
- Customer Experience: Deliver a consistently exceptional customer experience.
- Stockroom Management: Oversee stockroom operations, reducing GRs (Goods Returns) and cancellations.
- Maintain Cleanliness: Ensure showroom and back-of-house areas are well-maintained and orderly.
- Reporting: Prepare and submit daily, weekly, and monthly reports to track performance and inform decision-making.
- People Management: Lead, motivate, and develop store staff to achieve business objectives.
- Project Management: Manage and implement key projects to support business growth and operational improvements.
Requirements
What you’ll need to do this role
- Relevant tertiary qualification (Sales & Marketing).
- Minimum of 5 years’ working experience within retail industry.
- Working in the homewares retail industry would be highly advantageous.
- Minimum of 5 years’ experience in leading a team within a sales target driven environment.
- Experience using MS Office packages.
- Must be available to work shifts, weekends and public holidays.
- Clear credit and criminal record.
What we will love about you
- We love your ethical approach, professionalism, and high-energy self-starter mindset.
- We love your planning, organizational skills, and customer-first attitude.
- We love your natural leadership, mentoring, and ability to inspire others.
- We love your drive to meet deadlines and targets with attention to detail.
- We love your communication, motivation, and ability to engage at all levels.
- We love your calm under pressure and effective stress management.
- We love your adaptability, flexibility, and proactive approach to driving results.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
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Description
- The ideal candidate for this role will be responsible for working within the Engineering development team to deliver enhancements, new initiatives and resolve live issues with a full understanding of the standard system development life cycle (define, build, test) and track record of delivering changes, enhancements and new functionality.
What you will love doing in this role
- Assisting the Engineering Lead with all aspects of software design and coding
- Attending and contributing to Homechoice Agile ceremonies
- Learning the Homechoice codebase and improving your coding skills
- Writing and maintaining code
- Working on minor bug fixes
- Monitoring the technical performance of internal systems
- Conducting development tests
Requirements
What you'll need to do this role
- 3 year degree or diploma in Computer Science
- Knowledge of basic coding languages including C# .Net Core, SQL
- Basic programming experience
- Knowledge of databases and operating systems
- Good working knowledge of email systems and Microsoft Office software
- Ability to learn new software and technologies quickly
- Ability to follow instructions and work in a team environment
- Detail-orientated
Behaviours we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate will be responsible to coordinate and manage all administrative procedures and systems ensuring a strong internal control environment through the implementation of policies; procedures, Standard Operational Procedures and Self Audit process.
What you will love doing in this role
Drive Operational Efficiencies:
- Plan and execute financial stock takes.
- Ensure showroom processes (inventory, receiving, and frontline) adhere to legal regulations.
- Align showroom merchandise with the current product catalogue.
- Merchandise products according to visual guidelines.
- Manage showroom productivity across all areas to drive sales.
- Develop timely action plans to address and resolve deficiencies.
Stock Management:
- Ensure efficient stock control processes to maintain optimal stock levels.
- Oversee stock taking and counts within the store
Cash Management:
- Implement efficient cash handling procedures (counting, recounting, reconciling discrepancies, making deposits).
- Investigate cash shrinkage, counterfeit currency, and discrepancies in safe and bank balances.
- Reduce cash exposure to prevent robberies and burglaries.
- Track cash flow between POS and the safe.
People Management:
- Provide training on internal controls and educate staff on store risks.
- Offer coaching and guidance to maximize efficiency and ensure compliance.
Reporting:
- Deliver timely reports on the internal control framework and address deficiencies.
- Health and Safety Compliance:
- Ensure adherence to health and safety regulations in the store
Requirements
What you’ll need to do this role
- Grade 12/Matric/NQF 4 - Minimum (Required)
- Min 10 years’ experience in Compliance and Admin Management
What we will love about you
- We love your energy and positive attitude.
- We love your persuasive skills.
- We love your ability to work both independently and as part of a team.
- We love your excellent communication skills.
- We love your strong analytical ability and attention to detail.
- We love your resilience and adaptability to change.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- Are you a natural conversationalist who enjoys connecting with people? This role is all about introducing our amazing products to new and existing customers, achieving business goals, and leaving customers delighted. If you’re ready to bring your energy and charm, we’d love to have you on board!
What you will love doing in this role
- Meeting sales objectives and revenue targets.
- Ensure that the agreed sales and revenue targets are achieved in line with business requirements.
- Meet operational and quality efficiencies.
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality.
- Provide an exceptional customer experience.
- Accurate capturing of customer information.
- Ensure compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks with regards to FAIS, FICA, TCF, POPI, CPA NCR legislations.
- Present, promote, and sell products/services in accordance with agreed processes and procedures.
- Ensure a professional, polite, and efficient service is offered by acting as an ambassador.
- Adaptable with the ability to respond positively to working within a pressurized environment.
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining. customer satisfaction.
- Present products to potential customers who meet qualifying criteria.
Requirements
What you'll need to do this role
- Matric (Grade 12) – Must have
- Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre environment – Must have
- Must be proficient in MS Office applications (Email, Internet, Word, and Excel)
- Clear criminal and ITC record – Must have
- Excellent communication skills (verbal and written)
- Excellent telephone etiquette
- Sound understanding of a dialler system
- Target-driven with the ability to sustain high-performance consistently
- A clear understanding of a contact centre environment
What we offer
- Basic + commission & incentive drives
- Creative agile work environment
- Café and lounge area
- Staff restaurant with a variety of healthy affordable meal options
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
What you will love doing in this role
- You love insight-led solutions and analyse sales and other metrics to create realistic sales and buy plans that will delight our customers who are looking for quality and value
- You love wowing customers and are always looking for sales opportunities to create products and offers that meet their needs and expectations
- You love playing as a team and working with buyers to deliver products that are aligned with category strategies and meet price point, sales and margin targets
- You love exploring opportunities and with your ‘trader’ mentality forecasts and reproject sales, margin and stock to maximise sales and profitability
- You love taking accountability and dealing with our suppliers, maintaining beneficial relationships according to strict SLAs
- You love delivering on your promises and work closely and effectively with teams across the business to deliver on big ideas that align with our DNA and delight our customers
Requirements
What we will love about you
- We love your strong analytical, numeracy and problem-solving skills
- We love your entrepreneurial and innovative mindset
- We love your ability to build long-lasting supplier (internal and external) relationships
- We love your digital fluency and understanding of the online retail world and how this drives sales
- We love that you put our customers as the heart of everything when you source and design products
What you'll need to do this role
- Bachelor’s degree (Business Science/BCom/BSc)
- 3-5 years of retail experience (e-commerce is preferable but not a requirement)
- Competency in MS Office packages, particularly Excel
Behaviours we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- play as a team
- Be helpful
- Be inclusive
- Find the fun
Method of Application
Use the link(s) below to apply on company website.
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Gmail
Yahoomail