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  • Posted: Jan 27, 2025
    Deadline: Not specified
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    Leroy Merlin is a major player in the global DIY market. As the founding company of GROUPE ADEO, Leroy Merlin offers products and solutions for DIY, decoration, construction and gardening. Leroy Merlin is present in 12 countries, with 100 000 co-workers and 400 stores. In 2015 we achieved turnover of more than €15 billion. At Leroy Merlin, we beli...
    Read more about this company

     

    Department Manager (Decor) (Fourways)

    Description
    Purpose of the role 

    • Contribute to customer satisfaction and to the overall results of the department. To serve as a leader and role model for the Sales Consultants. Support and assist the Head of department. 

    Main Responsibilities 

    • Lead and support a team of sales consultants. 
    • Be a player in the development of collective performance. 
    • Share information and facilitate communication within the team.
    • Develop the team to meet strategic business objectives.
    • Manage daily sales and customer relations.
    • Build and implement the Business Action Plan of the department.
    • Introduce efficiency, improvement measures for an optimal return and stakeholder value.
    • Ensure the day-to-day management of the department is to respect the customer promise.
    • Coordinate and contribute to the sales activities in store.
    • Ensure quality customer relationship (internal and external).
    • Develop and update own skills and knowledge.
    • Assume leadership role on behalf of the HOD when the HOD is not available.
    • Participate in teamwork to ensure quality service and productivity of the store.
    • Ensuring optimal staff is available for delivering excellent customer service to all customers.
    • Ensuring all stock is priced and displayed correctly.
    • Training and developing of staff members.

    Requirements
    Profile

    The successful candidate should have the following skills, experience and attributes:

    • Grade 12 or NQF 4 equivalent. 
    • Relevant tertiary qualification will be an added advantage.
    • Previous retail experience at a junior management level.  
    • Excellent interpersonal skills.
    • A team builder and a team player.
    • Excellent customer service
    • Self-confident, hardworking and leads by example.
    • Customer-centric.
    • Sense of responsibility.
    • Analytical. 
    • Assertive and challenge status quo.

    go to method of application »

    Sales Consultant - Heating /Cooling (Centurion)

    Description
    Purpose of the Role 

    • Consult with the customer with the purpose of understanding their needs. 
    • Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer. 
    • Ensure high levels of customer satisfaction through excellent sales service.

    Key Responsibility 

    • Apply appropriate sales process to build customer relationships and meet sales target
    • Ensure high level of customer satisfaction through excellent sales service
    • Engage customers to understand their needs and guide them in their choice 
    • Provide appropriate solutions through products and services
    • Identify new business opportunities through understanding market trends
    • Follow up on sales leads
    • Liaise with Department Manager and merchandisers on products that are preferred by customers 
    • Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
    • Participate in the department commercial action plan
    • Assist a customer on total project, before, during, and after sales. 
    • Propose a personalized solution, including products and different services (delivery, installation, etc…).
    • Autonomous
    • Assist with the sales process by maintaining a fully stocked store

    Requirements 

    • Grade 12 or NQF 4 equivalent 
    • Proven experience as a sales consultant (hardware advantageous)
    • Passion to serve
    • Friendly, helpful, confident and engaging personality 
    • Problem solving skills
    • Understanding of pricing methodologies
    • Exceptional customer services
    • Proficiency in English 
    • Curious and assumes initiative
    • Relationship management
    • Hardworking and lives by example
    • Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
    • Ability to use different channels to realize sales (emails, WhatsApp, phone…)
    • Ability to multi-task

    go to method of application »

    Sales Consultant - Wood & Panels (Centurion)

    Purpose of the Role 

    • Consult with the customer with the purpose of understanding their needs. 
    • Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer. 
    • Ensure high levels of customer satisfaction through excellent sales service.

    Key Responsibility 

    • Apply appropriate sales process to build customer relationships and meet sales target
    • Ensure high level of customer satisfaction through excellent sales service
    • Engage customers to understand their needs and guide them in their choice 
    • Provide appropriate solutions through products and services
    • Identify new business opportunities through understanding market trends
    • Follow up on sales leads
    • Liaise with Department Manager and merchandisers on products that are preferred by customers 
    • Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
    • Participate in the department commercial action plan
    • Assist a customer on total project, before, during, and after sales. 
    • Propose a personalized solution, including products and different services (delivery, installation, etc…).
    • Autonomous
    • Assist with the sales process by maintaining a fully stocked store

    Requirements 

    • Grade 12 or NQF 4 equivalent 
    • Proven experience as a sales consultant (hardware advantageous)
    • Passion to serve
    • Friendly, helpful, confident and engaging personality 
    • Problem solving skills
    • Understanding of pricing methodologies
    • Exceptional customer services
    • Proficiency in English 
    • Curious and assumes initiative
    • Relationship management
    • Hardworking and lives by example
    • Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
    • Ability to use different channels to realize sales (emails, WhatsApp, phone…)
    • Ability to multi-task

    go to method of application »

    Sales Consultant - Carpentry (Centurion)

    Description
    Purpose of the Role 

    • Consult with the customer with the purpose of understanding their needs. 
    • Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer. 
    • Ensure high levels of customer satisfaction through excellent sales service.

    Key Responsibility 

    • Apply appropriate sales process to build customer relationships and meet sales target
    • Ensure high level of customer satisfaction through excellent sales service
    • Engage customers to understand their needs and guide them in their choice 
    • Provide appropriate solutions through products and services
    • Identify new business opportunities through understanding market trends
    • Follow up on sales leads
    • Liaise with Department Manager and merchandisers on products that are preferred by customers 
    • Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
    • Participate in the department commercial action plan
    • Assist a customer on total project, before, during, and after sales. 
    • Propose a personalized solution, including products and different services (delivery, installation, etc…).
    • Autonomous
    • Assist with the sales process by maintaining a fully stocked store

    Requirements 

    • Grade 12 or NQF 4 equivalent 
    • Proven experience as a sales consultant (hardware advantageous)
    • Passion to serve
    • Friendly, helpful, confident and engaging personality 
    • Problem solving skills
    • Understanding of pricing methodologies
    • Exceptional customer services
    • Proficiency in English 
    • Curious and assumes initiative
    • Relationship management
    • Hardworking and lives by example
    • Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
    • Ability to use different channels to realize sales (emails, WhatsApp, phone…)
    • Ability to multi-task

    go to method of application »

    Sales Consultant - Fix & Fastening (Centurion)

    Description
    Purpose of the Role 

    • Consult with the customer with the purpose of understanding their needs. 
    • Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer. 
    • Ensure high levels of customer satisfaction through excellent sales service.

    Key Responsibility 

    • Apply appropriate sales process to build customer relationships and meet sales target
    • Ensure high level of customer satisfaction through excellent sales service
    • Engage customers to understand their needs and guide them in their choice 
    • Provide appropriate solutions through products and services
    • Identify new business opportunities through understanding market trends
    • Follow up on sales leads
    • Liaise with Department Manager and merchandisers on products that are preferred by customers 
    • Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
    • Participate in the department commercial action plan
    • Assist a customer on total project, before, during, and after sales. 
    • Propose a personalized solution, including products and different services (delivery, installation, etc…).
    • Autonomous
    • Assist with the sales process by maintaining a fully stocked store

    Requirements

    • Grade 12 or NQF 4 equivalent 
    • Proven experience as a sales consultant (hardware advantageous)
    • Passion to serve
    • Friendly, helpful, confident and engaging personality 
    • Problem solving skills
    • Understanding of pricing methodologies
    • Exceptional customer services
    • Proficiency in English 
    • Curious and assumes initiative
    • Relationship management
    • Hardworking and lives by example
    • Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
    • Ability to use different channels to realize sales (emails, WhatsApp, phone…)
    • Ability to multi-task

    go to method of application »

    Sales Consultant Garden (Centurion)

    Description
    Purpose of the Role 

    • Consult with the customer with the purpose of understanding their needs. 
    • Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer. 
    • Ensure high levels of customer satisfaction through excellent sales service.

    Key Responsibility 

    • Apply appropriate sales process to build customer relationships and meet sales target
    • Ensure high level of customer satisfaction through excellent sales service
    • Engage customers to understand their needs and guide them in their choice 
    • Provide appropriate solutions through products and services
    • Identify new business opportunities through understanding market trends
    • Follow up on sales leads
    • Liaise with Department Manager and merchandisers on products that are preferred by customers 
    • Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
    • Participate in the department commercial action plan
    • Assist a customer on total project, before, during, and after sales. 
    • Propose a personalized solution, including products and different services (delivery, installation, etc…).
    • Autonomous
    • Assist with the sales process by maintaining a fully stocked store

    Requirements

    • Grade 12 or NQF 4 equivalent 
    • Proven experience as a sales consultant (hardware advantageous)
    • Passion to serve
    • Friendly, helpful, confident and engaging personality 
    • Problem solving skills
    • Understanding of pricing methodologies
    • Exceptional customer services
    • Proficiency in English 
    • Curious and assumes initiative
    • Relationship management
    • Hardworking and lives by example
    • Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
    • Ability to use different channels to realize sales (emails, WhatsApp, phone…)
    • Ability to multi-task

    go to method of application »

    Department Manager - Carpentry / Wood & Panel (Centurion)

    Description
    Purpose of the role 

    • Contribute to customer satisfaction and to the overall results of the department. To serve as a leader and role model for the Sales Consultants. Support and assist the Head of department. 

    Main Responsibilities 

    • Lead and support a team of sales consultants. 
    • Be a player in the development of collective performance. 
    • Share information and facilitate communication within the team.
    • Develop the team to meet strategic business objectives.
    • Manage daily sales and customer relations.
    • Build and implement the Business Action Plan of the department.
    • Introduce efficiency, improvement measures for an optimal return and stakeholder value.
    • Ensure the day-to-day management of the department is to respect the customer promise.
    • Coordinate and contribute to the sales activities in store.
    • Ensure quality customer relationship (internal and external).
    • Develop and update own skills and knowledge.
    • Assume leadership role on behalf of the HOD when the HOD is not available.
    • Participate in teamwork to ensure quality service and productivity of the store.
    • Ensuring optimal staff is available for delivering excellent customer service to all customers.
    • Ensuring all stock is priced and displayed correctly.
    • Training and developing of staff members.

    Requirements
    Profile

    The successful candidate should have the following skills, experience and attributes:

    • Grade 12 or NQF 4 equivalent. 
    • Relevant tertiary qualification will be an added advantage.
    • Previous retail experience at a junior management level.  
    • Excellent interpersonal skills.
    • A team builder and a team player.
    • Excellent customer service
    • Self-confident, hardworking and leads by example.
    • Customer-centric.
    • Sense of responsibility.
    • Analytical. 
    • Assertive and challenge status quo.

    Method of Application

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