Active Jobs at Mukuru

Why This Role Matters

• As a Software Engineering Team Lead, you won’t just write code—you’ll shape the product, lead the people who build it, and drive engineering excellence in a business that thrives on innovation.
• You’ll work on meaningful projects that power real-life financial inclusion and collaborate with a passionate, agile team that’s all about creating scalable, secure, and smart solutions.

What You'll Do

• Lead and mentor a team of 2–5 software engineers, fostering a culture of continuous improvement, innovation, and collaboration.
• Own the product lifecycle—from architecture to deployment—ensuring quality, scalability, and impact.
• Apply and advocate best practices in PHP (especially Symfony), microservices, domain-driven design (DDD), hexagonal architecture, and CI/CD.
• Continuously improve processes, identifying bottlenecks and optimizing team workflows and delivery pipelines.
• Collaborate across functions—Product Owners, Business Analysts, DevOps, and QA—to align on goals, solve problems, and deliver high-impact software.
• Influence cross-team relationships, ensuring project alignment and stakeholder buy-in.
• Conduct performance reviews, set growth goals, and support team development through coaching and constructive feedback.

What You Bring

• Proven experience as a Senior Software Engineer or Team Lead in a fast-paced environment.
• Deep knowledge of PHP, Symfony (or similar frameworks), and modern software architecture (Microservices, DDD, Hexagonal Architecture).
• Solid experience with Git, GitLab, or GitHub for version control and collaboration.
• Hands-on experience leading Agile/Scrum development teams with a track record of successful delivery.
• Exceptional problem-solving skills, with a proactive mindset and ownership mentality.
• Strong interpersonal and leadership skills, with a passion for mentoring and team growth.

Bonus Points For

• Experience working alongside DevOps teams to ensure smooth deployment and infrastructure scaling.
• Familiarity with cross-functional collaboration involving Test Analysts, Product Owners, and other Tech Leads.
• A knack for process improvement—whether that’s optimizing sprint planning, introducing automation, or championing clean code practices.
• Experience in FinTech or financial services is highly advantageous.

What You’ll Love About Working at Mukuru

• A purpose-driven mission that impacts millions across Africa
• A team of smart, humble, and supportive colleagues who thrive on solving big problems
• Opportunities to work with the latest tech and innovate at scale
• A culture of learning, ownership, and continuous feedback
• Flexible and collaborative work environment

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What You’ll Do

• Lead & Mentor: Inspire, coach, and develop a team of 2–5 software engineers, nurturing a culture of learning and excellence.
• Own the Product: Take accountability for delivery – ensuring solutions meet user needs, deadlines, and top-notch quality.
• Set the Standard: Apply and promote best practices in .NET Core, microservices, domain-driven and hexagonal architecture, and CI/CD pipelines.
• Be Agile: Collaborate with Product Owners, Business Analysts, DevOps, and cross-functional teams to deliver in a dynamic Scrum environment.
• Elevate the Team: Conduct performance reviews, provide constructive feedback, and empower your team to grow.
• Innovate: Spot opportunities for process improvement and drive efficiencies across development workflows.

What We’re Looking For

• Proven track record as a Senior Software Engineer or Team Lead.
• Strong proficiency in .NET Core, with expertise in microservices architecture, DDD, and hexagonal architecture.
• Hands-on experience with Git, GitLab, and GitHub.
• Deep understanding of Agile/Scrum and successful delivery in such environments.
• Excellent leadership, mentoring, and communication skills.
• A proactive problem solver with a strong sense of ownership and accountability.

Bonus Points If You Have

• Experience collaborating with DevOps, Test Analysts, Product Owners, and multi-team environments.
• Skills in negotiating priorities and influencing teams to align with shared goals.
• A flair for introducing innovative process improvements to development cycles.

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What You’ll Do

• Lead the Team: Manage and mentor a high-performing BI & Analytics team, setting goals and driving excellence.
• Engage the Business: Work with stakeholders at all levels to understand needs and translate them into actionable BI solutions.
• Own the Delivery: Oversee BI projects from requirements gathering to deployment, ensuring quality and scalability.
• Model the Data: Build enterprise-wide data models and semantic layers that make insights accessible and actionable.
• Visual Storytelling: Design impactful dashboards and reports in Power BI that enable smart, fast decisions.
• Champion Best Practice: Embed governance, DevOps, and data quality standards across BI.
• Stay Ahead: Keep your finger on the pulse of BI innovations and bring the best of them into Mukuru.

What You Bring

• 6+ years in BI/Data Analytics, with at least 3 years leading teams
• Expert-level SQL and Power BI skills
• Strong data modelling and analytical abilities
• Excellent communication skills for both technical and business audiences
• Strategic thinking and a passion for problem-solving
• A proven track record of delivering BI solutions that make an impact

Bonus Points For:

• R/Python for analytics
• Experience with cloud data platforms (Azure, Snowflake, Big Query, etc.)
• Background in FinTech, Financial Services, or fast-paced industries

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What You’ll Do

• Partner with teams across the business to turn data into actionable insights.
• Translate business needs into scalable data models, reports, and dashboards.
• Ensure data quality and reliability while designing robust reporting solutions.
• Create intuitive visualizations and communicate findings to technical and non-technical audiences.
• Empower users with self-service BI tools and provide training where needed.
• Stay ahead of BI trends, tools, and best practices to keep our solutions future-ready.

What You’ll Bring

• A qualification in a quantitative field (Maths, Stats, Engineering, Computer Science, Finance, Economics, etc.) or equivalent experience.
• 2+ years’ experience in Business Intelligence or Data Analytics.
• Strong SQL and data modelling skills (Kimball experience a plus).
• Hands-on expertise with BI tools (Power BI, Tableau, or Qlik).
• Advanced Excel skills and exposure to R or Python (bonus points!).
• A curious, commercially-minded approach — you don’t just analyse data, you ask why it matters.

Bonus Skills

• Experience in financial services, retail, or high-growth tech businesses.
• Familiarity with cloud-based data platforms (Azure, Snowflake, Big Query, Redshift).

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What You’ll Do

As a Legal Counsel at Mukuru, you will:

• Provide expert legal advice across the business, helping teams navigate complex challenges.
• Draft, review, and negotiate commercial contracts and agreements across multiple jurisdictions.
• Support compliance and licensing requirements in Africa, the UK, and Europe.
• Identify and mitigate legal risks while enabling the business to scale.
• Manage disputes, litigation, and relationships with external counsel when needed.
• Stay on top of legal developments and regulatory changes to keep Mukuru ahead of the curve.
• Partner with internal stakeholders to roll out policies, procedures, and compliance frameworks.

What You’ll Bring

• Education: LLB or recognised law degree with strong academic credentials (Essential).
• Professional standing: Admitted Attorney or equivalent in another jurisdiction.
• Experience: 3–5 years’ post-qualification experience in corporate and commercial law.
• Strong drafting and contract negotiation skills.
• Ability to work independently and manage multiple priorities.
• Excellent communication skills and a pragmatic, solution-driven mindset.

Bonus Points for:

• Experience across African, UK, and European jurisdictions.
• Knowledge of financial services, remittances, and regulatory frameworks.
• A tertiary business/commercial qualification.

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Resource Planning Analyst

• The Resource Planning Analyst reports to the Workforce Manager. The Mukuru Contact Centre operates in a dynamic, fast-paced, multi-channel environment, supporting diverse products and customer bases across multiple geographies and languages.
• Service excellence is at the core of our customer promise, and the ability to match staffing with fluctuating demand is key to meeting our service levels and operational efficiency goals.
• The Resource Planning Analyst plays a central role within the Workforce Management team, providing the foundational planning and scheduling functions that support optimal staffing, adherence to SLAs, and operational agility.
• This role requires a blend of analytical capability, deep operational understanding, and the ability to collaborate across functions to ensure that the contact center remains well-resourced and responsive to business needs.

Key Performance Areas & Role Objectives

Forecasting & Planning

• Develop comprehensive long-term plans to meet organizational goals.
• Analyze data to inform and support strategic planning decisions.
• Optimize resource usage for improved efficiency and effectiveness.
• Forecast future needs and trends using market insights and data.
• Deliver reports and presentations for senior management.
• Collaborate across departments to align planning with strategic goals.
• Embrace automation and WFM technology to boost performance.

Scheduling & Rostering

• Build and publish accurate and efficient agent schedules.
• Ensure adherence to SLAs, business rules, and shrinkage parameters.
• Forecast volumes and staffing needs; continuously refine for accuracy.
• Monitor schedule adherence and adjust to meet shifting demands.
• Coordinate closely with Operations Leads and Real-Time Analysts to ensure headcount coverage.

Real-Time Monitoring

• Monitor all queues in real time to maintain service level targets.
• Ensure agents are performing within set benchmarks.
• React to fluctuations in performance to maintain optimal service delivery.

Stakeholder Collaboration

• Act as a key communication point for workforce-related updates.
• Proactively inform teams of contact pattern shifts or volume surges.
• Work with support teams to adjust routing and workload distribution.

Team Support & Assistance

• Provide backup and assistance to the Workforce Manager and team.
• Take on task ownership for analysis, reports, and project components.
• Offer insights to improve staffing efficiency and reduce overheads.

Efficiency Reporting

• Compile insightful daily, weekly, and monthly reports.
• Monitor KPIs like shrinkage, adherence, and occupancy.
• Make informed recommendations to drive better planning outcomes.

Professional Development

• Own your performance goals and tracking.
• Engage in regular performance and KPI review sessions.
• Stay up to date on product, service, and system changes.

ESSENTIAL REQUIREMENTS

• Formal Education
• Grade 12 / Matric (Essential)
• Degree or Diploma in a related field (Desirable)
• Proven track record in Workforce Management methodologies
• 2 Years experience in Workforce Management

Job Competencies

• Analytical thinking and strong problem-solving abilities
• Time management and organizational skills
• Cross-functional collaboration and communication
• Proactive, solutions-focused approach
• High level of integrity and discretion with sensitive data