Active Jobs at Netsurit

Job Description

Purpose:

• Provide client support by resolving requests and incidents to ensure optimal infrastructure functionality.

Duties and Responsibilities:

• Provide professional, concise communication with team members and customers.
• Deliver excellent customer service, verbal communication, phone skills, and maintain a high level of professionalism.
• Perform workstation troubleshooting, setup, and configuration.
• Manage incidents and resolve service requests efficiently.
• Understand and utilize ITSM systems effectively.
• Troubleshoot hardware, OS, and software-related issues on workstations.
• Demonstrate good knowledge of Microsoft applications, including but not limited to Microsoft Office.
• Apply working knowledge of networking protocols, including TCP/IP, DNS, and DHCP.
• Distinguish between different connectivity scenarios and understand how they work (e.g., ADSL, Fibre, MPLS).
• Understand network security and malware/ransomware prevention.
• Install, configure, and troubleshoot third-party applications such as managed Antivirus.
• Be self-motivated and able to work under pressure, both independently and as part of a team.

Key Performance Areas:

• Support
• Process client requests and resolve incidents as soon as possible.
• Ensure hardware, desktop, network, app, and connectivity functionality.
• Collaborate with third-party service providers to resolve issues as needed.
• Input: Process client requests and resolve incidents as soon as possible. 
• Ensure hardware, desktop, network, app, and connectivity functionality. 
• Collaborate with third-party service providers to resolve issues as needed.
• Measure: Functional network and infrastructure. 
• Network and infrastructure maintenance. Ticket closure as soon as possible. 
• Client satisfaction

Minimum Qualifications and Experience:

• Hardware, application, and software understanding and experience.
• 4 years of support experience.

Competencies and Skills:

Competencies:

• Process driven
• Resilience
• Learning potential
• Strategic insight
• Relationship building
• Attention to detail
• Self-starter

Skills:

• Technical and product knowledge; hardware and software.
• Technical skills such as Office 365, servicing certificates, knowledge of and experience with third-party service provider products, network connection, and function knowledge.
• Interpersonal skills
• Communication
• Relationship building

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Requirements:

• The IT Services Consultant must have at least 3-5+ years' experience in the IT & Networking
• environment and must have formal IT qualifications, ideally Microsoft roll-based certifications.
• A candidate with both the attitude and aptitude to succeed in Server/Network Support, Cloud technologies,
• Projects and Client services consulting will fill this position. The candidate must have a love for all things
• IT, have strong problem-solving skills and display an eagerness learn and grow within the Netsurit team.
• The successful candidate should have a minimum of 1 year onsite experience, based at a client.

Duties and Responsibilities:

• The IT Services Consultant will be responsible for high-end, proactive as well as reactive Technical
• Support for Netsurit client portfolio, including but not limited to:
• Design and implement projects as per client requirements and project scope
• Infrastructure security analysis and reporting
• Client documentation and policy design
• Incident management, Problem management, Resolving Service Requests, and applying
• Change Management where necessary.
• Good general understanding of the ITIL Framework and ITSM Systems
• Excellent knowledge on Microsoft technologies including but not limited to
• Office 365, Microsoft 365, Azure, Hyper- V / VMWare
• Must have a good knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers.
• Must have a good understanding of network security, malware/ransomware prevention.
• Assist / mentor junior consultants and host technical workshops for the team

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Job Description

• Experience in the Identity space with a background in Active Directory or similar LDAP stores.
• Expert knowledge of authentication with SAML, OAuth, OpenID and Kerberos
• Experience knowledge in providing Federated Identity with solutions such as PING Federate or ADFS
• Prior experience in providing RBAC solutions for clouds solutions (e.g. Microsoft Entra ID)
• Experience scripting and automation abilities including PowerShell.
• Engage and advise stakeholders within the business on Identity and Access Management best practices.
• Define, improve and support Active Directory, Microsoft Entra ID (Azure AD) and Privileged Access Management within the organization.
• Working knowledge of Azure Active Directory Connect synchronization software.
• Leverage platform engineering expertise & a working knowledge of specific platforms and their constituent parts to positively contribute to platform feature and service designs
• Take accountability for deeply understanding & building expertise on the platform, the platform contribution to the broader platform strategy & business and customer requirements & all available technologies
• Positively contribute to define & implement the development/engineering lifecycle (end to end) and lead lifecycle improvements over successive releases.
• Ensure consistent, usable, forward-looking, maintainable test infrastructure
• Uphold our technical principles of self-service, scalability, re-usability, resilience & stability in all development practices and deliver feature sets that sustainably deliver on these principles
• Apply knowledge and expertise in User / Customer experience to deliver a stable user experience in all design & development that is simple, elegant, and useful.
• consistently provide key ideas for the enhancement & optimization of the platform
• Demonstrate a strong commitment to the quality & ongoing quality assurance of the product/services in use and take appropriate action to resolve issues throughout the lifecycle of the product or service.
• Ensure alignment to platform and service release plans for effective deployment of solution designs.
• Drive & implement design review processes & practices with the team & participate & positively contribute to design reviews for the feature area led by others.
• Cascade review lessons learnt for the benefit of the broader team.
• Enable problem resolution across technical teams, apply and or facilitate root cause analysis, deeply understand the root causes of issues and find ways to resolve them (sustainably)
• Continuously review & find ways to optimize team processes & improve engineering quality, productivity, and team responsiveness to feedback and changing priorities.
• Take accountability for maintaining platform standards and best practices, and drive adoption across multiple service teams.
• Demonstrate knowledge of, identify & find required data for the ongoing monitoring & improvement of the platform feature area.
• Proactively monitor the performance of the platform features & solutions.
• Translate monitoring data into clearly articulated descriptions of opportunities & defects, their impact to the customer scenario and to the product or service, and the relevance to product and service targets (within scope of the job).

Accountability: Financial & Cost Optimization, Risk & Governance

• Participate in incident management & DR activity applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Apply Group risk (e.g. Architecture, development, change & release etc.), governance, compliance & regulatory standards and frameworks
• Proactively identify technical risks and mitigate these (pre, during & post release)
• Update / Design all feature documentation aligned to the organization technical standards and risk / governance frameworks

Accountability: People

• Apply collaboration skills in development practices & issue resolution regardless of team boundaries & lead communication with relevant stakeholders through to conclusion.
• Contribute to a high-performance team environment & culture as a high performing member of a self-directed team aligned to agile working.
• Leverage coaching techniques in all team related activity to drive a higher quality service, design and deployment of technical solutions.
• Proactively seek & provide feedback across a range of stakeholders for the benefit of the team & leverage feedback to consistently improve platform solution delivery.
• Coach & mentor other engineers & support engineering teams on technical solutions and problem resolution & proactively seek coaching & mentoring from others.
• Participate in peer reviews, testing, problem solving within and across the broader team.

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Job Overview

Technical Skills:

• .Net Development: Proficiency in developing applications using .Net technologies.
• GitHub: Experience with version control and collaboration using GitHub.
• Azure Kubernetes Services (AKS): Knowledge of deploying, managing, and scaling containerized applications using AKS.
• Azure Functions: Ability to create serverless applications using Azure Functions.
• Azure DevOps: Expertise in setting up and managing CI/CD pipelines.
• Azure AI Applications: Experience in integrating and utilizing Azure AI services for application enhancement.
• SQL server, MongoDB, PostgressSQL

Required Certifications

• Microsoft Certified: Azure Developer Associate:
• Exam: AZ-204: Developing Solutions for Microsoft Azure
• Skills Covered: Azure compute solutions, Azure storage, Azure security, monitoring, troubleshooting, and optimizing Azure solutions1.
• Microsoft Certified: Azure Solutions Architect Expert:
• Exams: AZ-305: Designing Microsoft Azure Infrastructure Solutions
• Skills Covered: Designing and implementing solutions that run on Microsoft Azure, including aspects like compute, network, storage, and security2.
• Microsoft Certified: DevOps Engineer Expert:
• Exams: AZ-400: Designing and Implementing Microsoft DevOps Solutions
• Skills Covered: DevOps practices, including CI/CD, version control, configuration management, and monitoring2.
• Microsoft Certified: Azure AI Engineer Associate:
• Exam: AI-102: Designing and Implementing an Azure AI Solution
• Skills Covered: Azure AI services, including cognitive services, machine learning, and knowledge mining2.
• Microsoft Certified: Azure Kubernetes Service (AKS) Specialist:
• Skills Covered: Deploying, managing, and scaling containerizedapplications using Azure Kubernetes Services2.

Leadership and Management:

• Team Management: Proven experience in leading and mentoring junior developers.
• Project Management: Ability to manage and deliver projects on time and within scope.
• Communication: Strong verbal and written communication skills to effectively collaborate with team members and stakeholders.

Problem-Solving:

• Analytical Skills: Strong problem-solving abilities to troubleshoot and resolve complex technical issues.
• Attention to Detail: Ensuring code quality and maintainability through rigorous code reviews and adherence to coding standards.
• Application Modernization:
• Azure Modernization: Experience in modernizing applications using Azure services and best practices.
• Innovation: Ability to leverage Azure AI to drive innovation and improve application performance.

Continuous Learning:

• Industry Trends: Staying up to date with the latest industry trends and technologies to ensure solutions remain cutting-edge.
• Adaptability: Willingness to learn and adapt to new technologies and methodologies.

go to method of application »

Requirements:

• The IT Services Consultant must have at least 3-5+ years' experience in the IT & Networking
• environment and must have formal IT qualifications, ideally Microsoft roll-based certifications.
• A candidate with both the attitude and aptitude to succeed in Server/Network Support, Cloud technologies,
• Projects and Client services consulting will fill this position. The candidate must have a love for all things
• IT, have strong problem-solving skills and display an eagerness learn and grow within the Netsurit team.
• The successful candidate should have a minimum of 1 year onsite experience, based at a client.

Duties and Responsibilities:

• The IT Services Consultant will be responsible for high-end, proactive as well as reactive Technical
• Support for Netsurit client portfolio, including but not limited to:
• Design and implement projects as per client requirements and project scope
• Infrastructure security analysis and reporting
• Client documentation and policy design
• Incident management, Problem management, Resolving Service Requests, and applying
• Change Management where necessary.
• Good general understanding of the ITIL Framework and ITSM Systems
• Excellent knowledge on Microsoft technologies including but not limited to
• Office 365, Microsoft 365, Azure, Hyper- V / VMWare
• Must have a good knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers.
• Must have a good understanding of network security, malware/ransomware prevention.
• Assist / mentor junior consultants and host technical workshops for the team