Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.
Read more about this company
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Closing Date
go to method of application »
Job Description
- Provides specialist knowledge and executes account development strategies and sales business plans in order to achieve medium-sized sales targets.
Responsibilities
Data Collection and Analysis
- Collate and analyze data using preset tools, methods, and formats. Involves working independently.
Information and Business Advice
- Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring issues to others where necessary for interpretation of policy.
Document Preparation
- Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.
Insights and Reporting
- Extract and combine data to generate standard reports.
Customer Relationship Management / Account Management
- Make calls (by telephone or in person) to allocated customers to maintain and strengthen existing relationships. Act as a first point of contact for resolving customer queries and complaints.
Financial Advice
- Conduct comprehensive financial planning and advice services for more complex client situations.
Sales
- Deliver mostly routine sales support services.
Operational Compliance
- Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Personal Capability Building
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Skills
- Accounting, Action Planning, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Evaluating Information, Management Reporting, Numerical Aptitude, Oral Communications, Professional Presentation, Report Review, Sales Software, Statistical Analysis Techniques
Competencies
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Plans and Aligns
- Tech Savvy
Education
- NQF Level 3 & NQF Level 2 - Below school leaving
Closing Date
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Job Description
Skills, Qualifications and Experience
- A Bachelor’s Degree in Risk Management, Auditing, Finance or Commerce or other relevant field from a reputable institution.
- A minimum of 6-8 years’ experience in similar role.
- Proven experience as a risk officer or similar role, preferably in financial service industry
- Knowledge of risk and compliance management
- In-depth knowledge of risk management principles, process and best practices.
- The GRCS Business Partner will work closely with the assigned segment to embed governance, risk management, compliance, and sustainability practices into day-to-day operations. This role is pivotal in helping the segments (management and 1st Line Risk & Compliance) understand and integrate GRCS frameworks within their business strategies and operations, ensuring alignment with the organization’s risk appetite, regulatory obligations, and sustainability commitments. The Business Partner will provide expert advice, support risk assessment activities across all layers of risk (strategic, tactical, operational, process, and project), and synthesize risk insights for optimized reporting that drives meaningful action. By championing compliance, sustainable practices, and a comprehensive risk management approach, this role fosters a mature culture of risk and resilience management.
Business Partnership and Advisory
- Serve as the main point of contact for GRCS-related queries, support, and collaboration within the assigned segments.
- Partner with senior leaders within the segment teams to align their objectives with GRCS requirements, adding value to strategic and operational decisions.
- Develop strong, trusted relationships with stakeholders to ensure GRCS perspectives are integrated effectively into business strategies and operations.
- Prepare and present reports, insights, and recommendations to leadership teams on GRCS and 1st line performance, highlighting key risk and compliance trends
Governance and Compliance Support
- Collaborate with segment (management and 1st Line Risk & Compliance) teams to understand business objectives, regulatory requirements, and applicable group-wide standards, policies and frameworks.
- Support the implementation (and where necessary, development) of governance frameworks within the segments to enhance accountability, oversight, and control mechanisms.
- Provide training and guidance to segment (management and 1st Line Risk & Compliance) teams on governance, risk, compliance, and sustainability requirements.
Risk Management and Mitigation
- Work with segment teams to identify, assess, and prioritize key risks impacting business objectives, revenue targets, and operational effectiveness.
- Assist in developing and implementing risk management plans, mitigation strategies, and contingency plans intended to support the achievement of business objectives.
- Monitor the risk environment continuously, identifying emerging risks and reporting on trends and developments that could impact the business.
- Facilitate risk assessments and risk review meetings, ensuring that risk controls are effective and aligned with the organization’s risk appetite.
Continuous Improvement and Reporting
- Lead and contribute to continuous improvement initiatives within GRCS processes, ensuring they are efficient, effective, and aligned with best practices.
- Work with GRCS CoEs and segment teams to analyze and report on key metrics related to governance, risk, compliance, and sustainability.
- Develop and track action plans to address gaps identified in compliance or risk assessments, driving accountability within P&L teams.
- Contribute to periodic GRCS reporting, consolidating insights from business segments to support executive reporting, regulatory submissions, and board-level reviews.
Comprehensive Risk Oversight
- Ensure comprehensive oversight across all layers of risk, including strategic, tactical, operational, process, and project-related risks within the business segments.
- Lead and/or facilitate the identification, classification, monitoring, and reporting of risks at each level, ensuring that they align with the organization’s risk appetite and governance frameworks.
- Synthesize findings from risk assessments to identify gaps, inconsistencies, or emerging risks, translating these insights into actionable recommendations for segment teams.
- Regularly report on risk gaps and develop action plans that drive meaningful and measurable improvements in risk management across all levels.
Forensics
- Validation of financial crime risks identified and the mitigation thereof (on/off platform) and challenging risk events and the root causes.
- Fraud Risk Assessments including SOP’s & CII (including assessing fraud statistics and themes, as well as assessing control improvements to mitigate FC risks)
- Assisting with financial crime awareness initiatives/communicating emerging threats or risks.
- Report back on the above, complimented by observations by OMI Forensics and reported to the respective Governance Committees
Combined Assurance
- Ongoing collaboration with the APs to mature the overall assurance capabilities.
- Coordination of the assurance plan i.e. informing the business on the commencement of planning, obtaining assurance plans, reporting/assessing on the assurance capability in the segments as well as gaps identified.
- Tracking management actions arising from assurance work against the set ExCo target, and Performance against the approved Combined Assurance plan.
- Ensure that 1st line AP’s understand CA’s 12 basic information requirements and that they utilize the Combined Assurance platform for collecting information on management actions/activities.
- Monthly and Quarterly themed reporting to CATT and CAMF on:
- Provide feedback on progress assurance activities and progress on management action
Sustainability
- Engage with 1st line and socialize applicable ESG requirements
- Guide the business in aligning to OMI sustainability superpower requirements.
- Provide line 1 coordinators with tools to monitor requirement embedding
- Present the on ESG data outputs and KPIs to management
- Support on raising and managing the sustainability risks and issues
- Escalate key sustainability matters to 1st line and Centre of Excellence
Business Resilience
- Ensuring that there is a capable Plan Maintainer for each BU as well as Plan Owners and Plan Deputies.
- Ensure that the BU complies with the Business Resilience Governance requirements as defined in the BR Policy and BR 6 pillar approach
- In case of a restructure or major changes within a BU the BP must advise the COE and work with the BU to review and make necessary changes to the BIA and BCP as this will have to be approved again.
- Support the BR Coordinator in addressing BR related issues for the BU including Threats within the BU.
- Participate in pre-testing meetings, annual BR Tests for their BU (when required), review testing reports/results to resolve testing issues and is accountable for ensuring that Plan Owners / Deputies appropriately close off remediation gaps.
- Assist with BU BCP activations in case of crisis incidents and assist with the recovery process and return to BAU.
- Ensure a post incident meeting with the BR Coordinator and relevant stakeholders and to document if actions arise post incident, they must assist the Plan Owner / Deputy that these actions are implemented and remediated
Competencies
- Balances Stakeholders
- Communicates Effectively
- Financial Acumen
- Instills Trust
- Interpersonal Savvy
- Manages Ambiguity
- Manages Complexity
- Optimizes Work Processes
Closing Date
go to method of application »
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Closing Date
go to method of application »
Job Description
- Individually accountable for establishing a compliance framework; including Risk Management and Monitoring plan. Embeds compliance, directly and/or through staff supervised over periods of 3 months to a year. Initiates and facilitates corrective action where required
Responsibilities
Regulatory and Compliance Management
- Investigate all kinds of incidents and reports and provide expert advice to more senior colleagues. Minimize risk exposures and ensure adherence with regulatory standards by working with all internal functions to make sure compliance programs are properly implemented.
Regulatory Affairs
- Take responsibility for managing and delivering a designated work program.
Quality Management System
- Contribute to the identification and evaluation of current policies and business processes that are in the scope of the quality management system (QMS); contribute to the design of the QMS; provide specialist quality management input to the drafting of new policies and procedures and the design of business processes; contribute to the quantification of the costs and business benefits of change.
Audit Compliance
- Manage a portfolio of audit assignments. Ensure that the team plans and delivers audits that cover identified risk areas, and that appropriate corrective actions are agreed on with auditees. Resolve issues arising from audits and refer serious or contentious issues to the audit program leader.
Quality Assurance Testing Design
- Validate new or existing complex test methods and procedures; identify issues and recommend improvements to contribute to further development.
Stakeholder Engagement
- Contribute to stakeholder engagement by identifying stakeholders; by finding out their needs, issues, and concerns; and by reacting to these needs, issues, and concerns, arranging meetings and events and drafting supporting materials to promote understanding and commitment.
Leadership and Direction
- Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.
Performance Management
- Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.
Organizational Capability Building
- Provide coaching to team members to develop their skills.
Budgeting
- Track budgets and report variances to more senior colleagues.
Competencies
- Action Oriented
- Balances Stakeholders
- Communicates Effectively
- Financial Acumen
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
- Optimizes Work Processes
Closing Date
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Job Description
We are Hiring!
- Are you passionate about Sales?
- Old Mutual Insure is looking for a Senior Sale Consultant. The role will be based in our Durban offices and will report to the Sales Development Manager.
Requirements:
- Grade 12 with Insurance Level IV qualification.
- Relevant tertiary qualification would be advantageous.
- 5 – 8 years' experience in Underwriting and leading a team of Portfolio Managers.
- 3 – 5 years' experience in insurance sales.
- Provides specialist knowledge and executes account development strategies and sales business plans in order to achieve large-sized sales targets.
Responsibilities
Data Collection and Analysis
- Use data from a wide range of sources to analyze key themes and identify possible impacts on the business.
Information and Business Advice
- Provide specialist advice on the interpretation and application of policies and procedures, resolving complex or contentious queries and issues and enabling others to take appropriate actions.
Document Preparation
- Write and edit material for various target populations, tailoring the tone and content to match the needs and expectations of each audience.
Insights and Reporting
- Contribute to the design and creation of reporting strategies and templates. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations.
Customer Relationship Management / Account Management
- Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
Financial Advice
- Implement the strategy for providing financial advice within an area of limited complexity, taking its distinctive client demographics and needs into account.
Sales
- Sell standard products and services to customers and/or supervise a team of sales advisers.
Operational Compliance
- Monitor and review performance and behaviors within area of responsibility to identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct.
Personal Capability Building
- Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
Skills
- Action Planning, Client Management, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Evaluating Information, Management Reporting, Numerical Aptitude, Oral Communications, Professional Presentation, Report Review, Sales Software, Statistical Analysis Techniques
Competencies
- Builds Networks
- Business Insight
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
Education
- NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent
Closing Date
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Career Benefits
- Free Adviser Academy Learning Programme which will qualify you to operate as a Personal Financial Adviser. Payment of a Living Allowance during the first three months of completing the Adviser Academy Learning Programme. Upon successful completion of the Adviser Academy Learning Programme and accredited to operate as a Financial Adviser you will receive Market competitive remuneration in the form of a basic allowance, commission structure, Medical Aid, Group Life, Funeral and Disability cover . If you are a self-starter, with outstanding networking and relationship building skills then apply for our Financial Advisor positions to unleash your potential and be your exceptional best every day!
Qualification & Experience
- Senior Certificate (Matric / Grade 12/ NQF 4 equivalent) Minimum of 3 years prior work experience Sales and contact Centre Experience – min 12 months.
Personal Effectiveness
- Customer Centricity Networking & leading with Influence Collaboration Agile Innovation that makes a difference Disciplined Execution and Tenacity
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- High School (Grade 12) (Required)
Closing Date
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Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving customer problems.
Solutions Analysis
- Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Customer Needs Clarification
- Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.
Customer Relationship Development / Prospecting
- Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
Operational Compliance
- Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Business Development
- Monitor and assess sales and market data for a specific geographic region that will assist management in identifying areas in the market where business can be developed.
Sales Opportunities Creation
- Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.
Data Exploration
- Conduct research and select relevant information to enable analysis of key themes and trends using primary data sources and business intelligence tools.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Requirements: Skills, Qualifications and Experience required
- Grade 12 (Matric).
- Valid Driver’s licence and Own Car
- FAIS Compliance
- Clear criminal and credit check
- Minimum of 3 years working experience (preferably in sales)
- Computer literacy (MS Word, Powerpoint and Outlook)
- Excellent communication skills (written and verbal)
- Presentations skills an added advantage
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
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Job Description
- Additional Qualifications/ Experience (Preferred, Not a Requirement)
- Old Mutual Finance Properties / Anchorage Property Management
- This role fits within the Properties Team that sits inside Old Mutual Finance, the unsecured lending arm of Old Mutual.
- We manage 360+ Retail stores for Old Mutual Finance across the country, where we sit in Large Regional malls Mayor Metro’s or in the high street in a town like Lusikisiki. We don’t own any buildings but are on the tenant side of the property’s world - sizes ranging from 50m² to 450m².
- We also manage 200+ private clients commercial offices across the county also in Mayor metros or Rural towns. From High end Wealth clients to lower scale standard commercial offices - sizes range from 50m² to 2000m². We again here sit on the tenant side and do not own or manage buildings.
- As a properties team, we provide a full turnkey solution to the above Old Mutual Finance and some external Old Mutual Group business units (referred to as private clients).
We provide the following full turn-key solutions:
- Leasing
- Properties Legal
- Properties Procurement with our own OMF procurement policies and group of Properties vendors
- Projects (Construct of new premises, Relocations, Closures, Upgrades, ATM installations, UPS installations, Water tank installations and Marketing or signage façade upgrades to name a few)
- Repairs and maintenance of managed premises via call center agents and Maintenance officer teams
- Design team managing all NBR requirements and managing of client specific corporate images.
- Projects Co-Ordination managing all spends related to projects and some Ad hoc FM services. Tracking of Budgets and managing of Ledgers to name a few of the services.
Position as Leasing Administrator:
- Independent, self-starter, self-motivated and meticulous in time management.
Responsibilities
- Draft of Leasing Documents and ensuring that the negotiated terms and conditions are accurately, and in detail, reflected in an Offer to Lease / Letter of Acceptance, complying with OMF Property Shop protocol and legal requirements, for the Leasing Consultant/Manager to check and sign off on. Error free and timeous.
- Presentation Packs for Property Committee Meetings as prescribed by OMF Property Shop Protocol.
- MDA or MRI knowledge
- Drafting of Lease Agreements and Addendums
- Knowledge of Microsoft Excel
- Reporting / checks & balances:
- Prepare Minutes of the Firm’s meeting & circulate, follow up on actions/matters arising to include in draft agenda, for Chairperson to check & send out
- Dakar & FUBAR List: Assist with the management of Lists and the compiling of the information, with LC/LM ultimately responsible for accurate capturing of provided in the various Dakar Lists.
- Prepare leasing performance report per Firm, & individual LC/LMs of firm (checks & balances for management) on a weekly, bi-weekly and monthly basis.
- FICA Searches as prescribed by OMF Property Shop Protocol.
- Checking of Various Memos as prescribed by OMF Property Shop Protocol.
- Assisting in the driving of deadlines and updates with the team.
- Ensuring that all administrative actions are detailed and accurate, and adequate records are kept of same if applicable. Communication to employees timeously about sick and annual leave as prescribed by OMF Property Shop Protocol
- Back up of Offers, Presentations, Agendas, Minutes, LOA & Opening Memo in each branch file, and on the S-drive on the server, within 30 days from opening memo as prescribed by OMF Property Shop Protocol.
- Ensuring that all administrative actions are detailed, and accurate, and adequate records are kept of same if applicable. Communication to employees timeously.
- From time to time the Leasing Administrator can be tasked to assist with ad hoc project by a team’s outside of Leasing.
- Assist with follow-up with Landlords to obtain signed lease paperwork.
- Prepare draft-presentations based on sent OTL, excluding motivation, for LC/LM to check & approve for Pack.
- Ad Hoc Leasing related projects i.e. generator, parking, signage negotiations etc
- Assistance with invoice and finance related queries pertaining to erroneous billing and charges.
- Assistance in drafting Notifications (1st draft)
- Team Effectiveness
- Individually accountable for delivery of KPI’s as per the Performance Contract.
Minimum Requirements
- Grade 12.
- Minimum 3 years Leasing Administration experience essential.
- Own transport and valid drivers licence.
- Property Management related qualifications will be advantageous.
- Plans, coordinates and controls construction-related activities on a project or part of a project to enable completion within cost, quality & time constraints. Provides on and off-site service. Monitors progress against programme. Coordinates activities of professionals and teams.
Responsibilities
Regulatory and Compliance Management
- Investigate standard incidents using current regulatory and compliance processes, systems, and procedures, and take action to solve immediate compliance issues. Advise more senior colleagues on more complex problems.
Land and Property Acquisition
- Assist in purchasing suitable property and land for development projects. Includes producing documentation and communicating with landowners and legal advisors.
Insights and Reporting
- Extract and combine data to generate standard reports.
Document Preparation
- Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.
Property Valuation
- Produce accurate analyses on property valuation for others by collecting information from a variety of standard sources and inputting the data into standard formats.
Cost Calculation and Analysis
- Prepare and analyze accurate costings for construction, maintenance, or improvement works. Will include calculations covering materials, quantities, and labor time.
Business Case
- Contribute information and analysis to support the development and review of business cases.
Property/Asset Management
- Deliver asset management support services (mostly of a routine nature) by using asset management systems and protocols.
Data Collection and Analysis
- Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.
Administration
- Produce, update, and provide best practice support on a wide range of Microsoft documents, databases, and other departmental systems.
Personal Capability Building
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Skills
- Accounting, Action Planning, Building Valuations, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Evaluating Information, Management Reporting, Numerical Aptitude, Oral Communications, Project Budget Management, Solution Analysis
Competencies
- Action Oriented
- Collaborates
- Communicates Effectively
- Decision Quality
- Ensures Accountability
- Financial Acumen
- Instills Trust
- Manages Complexity
Education
- NQF Level 3 & NQF Level 2 - Below school leaving
Closing Date
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Job Description
- A Matric or Grade 12 equivalent, relevant Tertiary Qualification, and a minimum of 5 years experience in a similar role.
You will also need to have experience in working with the following technologies in an Agile environment:
- Docker
- Java
- CI/CD (e.g. Jenkins)
- Maven
- Patterns
- Relational Databases
- SQL
- Source Control – Git
- Spring Boot
- UML
- Web servers (e.g. Tomcat, Jetty/Netty)
- Webservices (Soap and Rest)
- XML
Experience in the following will be advantageous
- ANT
- Html
- jQuery
- Kubernetes
- Object Databases
- XSL
- XSL:fo
- Design, code, develop, test and implement integration and supporting application development components and systems. Perform business analysis and software analysis. May coordinate projects and perform system maintenance activities.
- OML roles mapped to this profile are: CICD and Platform Engineer, Intermediate Platform Engineer, API Software Engineer, Platform Engineer - LVL 3
- Software Engineer, ServiceNow Platform Engineer, Intermediate Software Engineer
- Software Engineer – API, Software Engineer - Intermediate Web Developer, Specialist: Network and Voice, Software Infrastructure Specialist, Lead Analyst Programmer, OMF IT Analyst Programmer, TIA Oracle Developer and Senior Front End Developer.
Responsibilities
Application Software Development
- Develop existing applications and contribute to development of new applications by analyzing and identifying areas for modification and improvement. Develop new routine applications to meet customer requirements.
Applications Software Maintenance
- Monitor, identify, and correct more complex software defects to maintain fully functioning applications software.
Design and Conceptualization
- Produce multiple concepts and prototypes to design digital products/services.
Technical Developments Recommendation
- Discuss and recommend technical developments to improve the quality of the website/portal/applications software and supporting infrastructure to better meet users’ needs.
Application Software Road Map
- Contribute to and maintain a roadmap to facilitate application software development and ensure the development work is prioritized in line with business requirements.
Faults Diagnosis and Correction
- Provide fault isolation and resolution to limit and address issues promptly.
Documentation
- Create and maintain complex technical and/or user documentation to a high standard.
Testing Information Technology (IT) Performance
- Design and perform website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.
Operational Compliance
- Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Or identify, within the team, patterns of noncompliance with the organization's policies and procedures and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.
Information Security
- Implement required security measures, such as firewalls or message encryption, and provide input on their design, monitoring performance to notify security experts of any problems.
Horizon Scanning
- Explore and develop a detailed understanding of external developments or emerging issues and contribute to the evaluation of their potential impact on, or usefulness to, the organization.
Data Collection and Analysis
- Conduct research using primary data sources, and select information needed for the analysis of key themes and trends.
Analysis of "As Is" and "To Be"
- Document "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.
Technical Database Support
- Design distribution of basic database resources and provide physical modeling and design services to tune database applications for optimum performance.
Competencies
- Business Insight
- Collaborates
- Communicates Effectively
- Courage
- Cultivates Innovation
- Decision Quality
- Drives Results
- Ensures Accountability
Closing Date
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Job Description
- To generate and conclude sales from new and existing client sources
- Handle incoming and outgoing sales calls in accordance with predetermined schedules, campaigns and targets.
- Telephonically guide customers through the product offering, pricing, terms and conditions.
- Provide accurate and efficient quotation/s to customers.
- Maintain an agreed lead to sale ratio.
- Maintain an agreed lead to quote ratio.
- Maintain an agreed quote to sale ratio.
- Required to work shifts as scheduled.
- Manage all allocated leads.
- Sell according to agreed targets for the day.
- Maintain a 90% QA average on all calls.
- Accurately and efficiently capture all customer data.
- Finalise calls at point of contact, where possible.
- Forward accurate policy documents to customers within mandated timeframes.
- Quality service delivery
- Provide customer services in line with quality and performance standards.
- Build positive customer relations and solve or escalate customer queries and complaints.
- Gather feedback on customer satisfaction and report to the relevant parties.
- Proactively suggest improvements in customer service and relations where applicable.
- Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
- Quality people practices
- Align own behaviour with the organisation culture and values.
- Share and transfer product, process and systems knowledge to colleagues.
- Collaborate and work with the iWYZE team to deliver required service levels.
- Actively participate in the iWYZE team to ensure functional balanced scorecard objectives are achieved.
- Ensure achievement of own performance objectives.
- Actively share information with other team members regarding successes, issues, trends and ideas.
- Actively participate in own professional development and career path.
Experience, Knowledge and Skills Required:
Certificate advantageous
- Provides specialist knowledge and executes account development strategies and sales business plans in order to achieve medium-sized sales targets.
Responsibilities
Data Collection and Analysis
- Collate and analyze data using preset tools, methods, and formats. Involves working independently.
Information and Business Advice
- Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring issues to others where necessary for interpretation of policy.
Document Preparation
- Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.
Insights and Reporting
- Extract and combine data to generate standard reports.
Customer Relationship Management / Account Management
- Make calls (by telephone or in person) to allocated customers to maintain and strengthen existing relationships. Act as a first point of contact for resolving customer queries and complaints.
Financial Advice
- Conduct comprehensive financial planning and advice services for more complex client situations.
Sales
- Deliver mostly routine sales support services.
Operational Compliance
- Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Personal Capability Building
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Skills
- Accounting, Action Planning, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Evaluating Information, Management Reporting, Numerical Aptitude, Oral Communications, Professional Presentation, Report Review, Sales Software, Statistical Analysis Techniques
Competencies
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Plans and Aligns
- Tech Savvy
Education
Closing Date
go to method of application »
Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Ability to Sell, Communication, Company Policies, Credit Policies, Customer Centric Selling, Digital Savvy, Interpersonal Relationship Management, Numeracy, Sales
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- National Certification (Nat Cert) (Required)
Closing Date
go to method of application »
Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Ability to Sell, Communication, Company Policies, Credit Policies, Customer Centric Selling, Digital Savvy, Interpersonal Relationship Management, Numeracy, Sales
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- National Certification (Nat Cert) (Required)
Closing Date
go to method of application »
Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Ability to Sell, Communication, Company Policies, Credit Policies, Customer Centric Selling, Digital Savvy, Interpersonal Relationship Management, Numeracy, Sales
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- National Certification (Nat Cert) (Required)
Closing Date
go to method of application »
Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Ability to Sell, Communication, Company Policies, Credit Policies, Customer Centric Selling, Digital Savvy, Interpersonal Relationship Management, Numeracy, Sales
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- National Certification (Nat Cert) (Required)
Closing Date
Method of Application
Use the link(s) below to apply on company website.
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