Active Jobs at Virgin Active South Africa

Job Description

Your Purpose...

• To make exercise irresistible to your Club-V members
• To interact, entertain education and stimulate your Club-V members
• To maintain a safe, hygienic and clean environment
• To provide a happy and welcoming environment
• To create a nurturing environment for small toddlers and babies

Your Duties and Responsibilities...

• To correctly control and manage electronic access and exit of all Club-V members to the Club-V facility.
• To manage all access cards ensuring that they are valid and contain all relevant information.
• To effectively manage the 2 consecutive hour rule.
• To follow the monthly activity roster and theme correctly.
• To ensure that you plan your activities and execute these on an ongoing basis.
• To ensure that you are informed and that you adhere to all emergency procedures in a competent fashion.
• To ensure that you correctly meet all operational standards and requirements and that you understand all of these.
• To maintain control of the Club-V environment.
• To report any incidents immediately to your MOD and/or Club-V Co-ordinator.
• To correctly control stock within the Club-V facility including toys, arts & crafts, disposables/consumables, cleaning aids, movement equipment, games, puzzles, books etc. using the relevant checklists in the Mntwana Box.

Our Minimum Requirements...

We can’t live without…

• A Clear Criminal Check
• Up to date First Aid Training
• Up to date in-house Club-V Training
• Up to date Active Play Training
• Affinity for children
• Ability to entertain children
• Able to conduct physical games and activities with confidence
• Able to learn and implement new juniors programmes 

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation
• Good listening skills
• Good communication skills
• Diplomacy
• Good time management skills

We’d love you to be…

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• Outgoing and confident
• Able to work under pressure
• Friendly
• Patient

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Your Purpose...

• The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas.
• This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.

Your Duties and Responsibilities...

Conducting Front of House Duties

• Control access into the facility
• Communicate and provide information to staff, members and prospective members
• Deliver on member needs and experiences from entry to exit
• Adhere to operational standards, and administration policies and procedures

Engaging with Members

• Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
• Drive digital engagement with members on our various platforms as our digital offering evolves
• Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
• Retain members
• Build member relations
• Resolve complaints for each member or incident
• Engage members to our fitness initiatives (events) to increase member retention

Delivering the Member Floor Experience

• Promote safe exercise
• Manage member adherence to club rules and standards
• Manage member adherence to safety protocol
• Maintain the cleanliness of the floor

Participating in Ongoing Training & Self-Development

Our Minimum Requirements...

We cannot live without...

• Grade 12 Senior Certificate or NQF Level 4 equivalent
• Successful completion of Reception Academy
• Good understanding and knowledge of digital platforms
• Sound knowledge of Virgin Active exercise experiences
• Comprehensive understanding of the customer journey and the desired customer experience
• Sound knowledge of club rules, operating standards and safety protocol
• Minimum of 12 months experience within a face to face customer facing role
• Proven ability to resolve member questions and queries
• Embody the business values
• People centric
• Passionate about exercise

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation
• Administer First Aid (valid First Aid Level 1 certificate)
• Excellent relationship-building skills
• Problem-solving skills
• Good communication skills
• Ability to resolve conflict

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

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Your Purpose...

• Do the best work of your life by enabling experiences that help people live an active life
• This role is responsible for all aspects of the operational and financial performance of the club, including income statements, sales retention, brand standards and people management.

Your Duties and Responsibilities...

Financial Management

• Ensuring that the club operates as a profitable business, ensuring Revenue and EBITDA growth for the club.
• Manage club operating expenses through P&L management.
• Manage according to company standards to reduce risk (salary requirements, Audit reports, etc.)

Facility Management

• Manage Operations and Health &Safety and ensure procedures are followed according to the standards set by the business.
• Manage and oversee maintenance and utilities effectiveness and costs.
• Ensure that the facility provides a holistic wellness experience, through ensuring effective maintenance of the club.

People Management

• Responsible for the recruitment, development, and training of staff.
• Ensure all information is communicated effectively to all club staff.
• Implement and ensure the adherence to required policies, procedures, and systems.
• Implement and ensure affective management of performance across departments.
• Implement and ensure the adherence to required IR policies and procedures.

Service Experience

• Ensure our members experience exceptional service within our facility.
• Implement and sustain a strong member focus.
• Provide solutions to members on queries and complaints in line with the company policy.
• Ensure excellent customer service according to the brand standards.

Competitor Analysis

• Understand how to mitigate competitor risk.
• Conduct regular analysis of the competitor landscape.
• Notify senior management of potential risk.

Our Minimum Requirements...

We can't live without...

• Matric or equivalent NQF level 4 is essential.
• Previous managerial experience at Club General Manager level with a successful track record coupled with strong leadership skills; or must have been the 2IC to a Club General Manager.
• Must have successfully completed the internal Learn to Fly programme.
• Must be financially proficient and have a good financial acumen.
• Must have a business owner approach.
• Must have a solid understanding of the market, with good insight into the competition.
• Must be able to manage multiple priorities.
• Good customer relations and interpersonal skills.
• A solid understanding of People/HR procedures which includes recruitment, people development, people relations, performance management and coaching skills.
• Proven track record working within an ever changing and pressurized environment.

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have…

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)